(Top 2024/2025 EXAM REVIEW PAPER ) WGU Operations Management - C215, Exam Review Questions and answers, rated A+

WGU Operations Management - C215, Exam Review Questions and answers, rated A+ Fitness for use - -How well the product performs for its intended use Support Services - -quality defined in terms of the support provided after the product or service is purchased Value for Price Paid - -Evaluation of usefulness vs. price paid Psychological Criteria - -Focuses on judgmental evaluations of what constitutes product or service excellence. 14 Points for Quality Improvement - -Created (by Deming) to guide companies in quality improvement stressed managements responsibility for quality. ISO 1400 - -A collection of the best practices for managing an organization's impact on the environment. ISO 9004:2009 - -focuses on how to make a quality management system more efficient and effective Kaizen - -continuous improvement ISO 9001:2008 - -a set of standards governing documentation of a quality program ISO 9000 - -Set of international standards on quality management and quality assurance, critical to international business Scatter Diagram - -a plot of two variables showing whether they are related Control Chart - -chart used to evaluate whether a process is operating within set expectations. Flowchart - -A schematic of the sequence of steps involved in an operation or process. Checklist - -a form used to record the frequency of occurrence of certain process failures mean - -A statistic that measures the central tendency (average) of a set of data. range - -the difference between the highest and lowest scores in a distribution Standard Deviation (SD) - -measures the amount of data dispersion around the mean Six Sigma - -A high level of quality associated with approx. 3.4 defective parts per million. technical tools - -To identify & eliminate the causes of quality problems. People involvement - -Six Sigma follows a structured methodology, and has defined roles for the participants (Martial Arts titles - Black Belt & Master Belts are experts in their training, Green Belts - have sufficient training for small projects) Factors affecting service location decisions - -Proximity to: source of supply; customers; sources of labor; community considerations; site considerations; quality-of-life issues; globalization Quality-of-life Issues - -Climate, desirable lifestyle, good schools, low crime rate, etc. Key factor in location analysis for a service company - -Proximity to customers