Server with HEART Final Test
What is the Texas Roadhouse story?
A. Legendary Food and Legendary Service
B. Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side
items and dressings, ice cold beer, and legendary margaritas
C. Legendary margaritas, ice-cold beer, legendary food, legendary service
D. Kent Taylor started TRH in 1993 in Clarksville, IN -ANSW- B. Hand-cut steaks, fall
off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice
cold beer, and legendary margaritas
What is the First-Time Guest Program?
A. The first table of the night receives Baby Blossom or Snakebites
B. First guests in the building receives the table of their choice
C. Identifying and WOWing guests who have eaten at Texas Roadhouse
D. The First guest to have a recook or upcook of the night receives 30% off their meal -
ANSW- C. Identifying and WOWing guests who have eaten at Texas Roadhouse
Which items create the proper Texas Roadhouse uniform?
A. Black/brown belt, TRH hat, name tag, black/brown street shoes, faded jeans
B. Black TRH T-shirt, maroon apron ( no stains ), non-frayed dark blue jeans, name tag,
black/brown slip-resistant shoes, black/brown belt, smile
C. One or more earrings in each ear, blue jeans, name tag, smile
D. Any color TRH T-shirt, slip-resistant shoes, TRH hat, Server book, hair down over
shoulders -ANSW- B. Black TRH T-shirt, maroon apron ( no stains ), non-frayed dark
blue jeans, name tag, black/brown slip-resistant shoes, black/brown belt, smile
Define the term "86."
A. An item is no longer available
B. There are 86 specific food items available
C. There are 86 minutes to every dining experience
D. Informing the kitchen a 14 top will be rung in - 8 items in one order, 6 items in
another -ANSW- A. An item is no longer available
Define the term "in the weeds."
A. Someone has been double-sat
B. Someone has little or nothing to do
C. Someone has time to help others
D. Someone is behind in their job duties and needs help -ANSW- D. Someone is
behind in their job duties and needs help
What is Service with Heart?
, A. Making sure a guest's experience is legendary
B. Doing more than is expected by the guest
C. Service that is friendly and fun
D. All of the above -ANSW- D. All of the above
What is an example of "Full hands in, Full hands out?"
A. Refilling a drink
B. Taking all dirty dishes and glasses back to the dish area
C. Delivering extra bread/silverware to the table
D. Picking up a fork from the floor and taking it to dish -ANSW- B. Taking all dirty
dishes and glasses back to the dish area
Define the term "flagging."
A. Placing a bev nap in front of a guest to signify they have been greeted
B. Putting a flag in the peanut bucket to show the table has first-time guests
C. Greeting a table with bread and bread plates
D. Informing the kitchen of a specialized order -ANSW- A. Placing a bev nap in front of
a guest to signify they have been greeted
Who is responsible for cleaning and stocking the Server Alley?
A. Hosts
B. Dish
C. Servers
D. Expo -ANSW- C. Servers
Why is "pre-bussing" important?
A. Helps with faster table turns
B. It gives the guest more room to enjoy their dining experience
C. It reduces SA trips to and from the kitchen
D. All of the above -ANSW- D. All of the above
What are the main categories of Salesmanship?
A. Smiling, suggestive selling, and sharing
B. Suggestive selling, upselling, and caring
C. Suggestive selling, upselling, and sharing
D. Smiling, sharing, and caring -ANSW- C. Suggestive selling, upselling, and sharing
Placing ideas or steering a guest toward product you think they will like is known as:
A. Steering
B. Upselling
C. Suggestive selling
D. Sharing -ANSW- C. Suggestive selling
What is not an example of upselling?
A. Selling higher-priced or better-quality items
B, Ordering top-shelf liquor for the drinks
What is the Texas Roadhouse story?
A. Legendary Food and Legendary Service
B. Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side
items and dressings, ice cold beer, and legendary margaritas
C. Legendary margaritas, ice-cold beer, legendary food, legendary service
D. Kent Taylor started TRH in 1993 in Clarksville, IN -ANSW- B. Hand-cut steaks, fall
off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice
cold beer, and legendary margaritas
What is the First-Time Guest Program?
A. The first table of the night receives Baby Blossom or Snakebites
B. First guests in the building receives the table of their choice
C. Identifying and WOWing guests who have eaten at Texas Roadhouse
D. The First guest to have a recook or upcook of the night receives 30% off their meal -
ANSW- C. Identifying and WOWing guests who have eaten at Texas Roadhouse
Which items create the proper Texas Roadhouse uniform?
A. Black/brown belt, TRH hat, name tag, black/brown street shoes, faded jeans
B. Black TRH T-shirt, maroon apron ( no stains ), non-frayed dark blue jeans, name tag,
black/brown slip-resistant shoes, black/brown belt, smile
C. One or more earrings in each ear, blue jeans, name tag, smile
D. Any color TRH T-shirt, slip-resistant shoes, TRH hat, Server book, hair down over
shoulders -ANSW- B. Black TRH T-shirt, maroon apron ( no stains ), non-frayed dark
blue jeans, name tag, black/brown slip-resistant shoes, black/brown belt, smile
Define the term "86."
A. An item is no longer available
B. There are 86 specific food items available
C. There are 86 minutes to every dining experience
D. Informing the kitchen a 14 top will be rung in - 8 items in one order, 6 items in
another -ANSW- A. An item is no longer available
Define the term "in the weeds."
A. Someone has been double-sat
B. Someone has little or nothing to do
C. Someone has time to help others
D. Someone is behind in their job duties and needs help -ANSW- D. Someone is
behind in their job duties and needs help
What is Service with Heart?
, A. Making sure a guest's experience is legendary
B. Doing more than is expected by the guest
C. Service that is friendly and fun
D. All of the above -ANSW- D. All of the above
What is an example of "Full hands in, Full hands out?"
A. Refilling a drink
B. Taking all dirty dishes and glasses back to the dish area
C. Delivering extra bread/silverware to the table
D. Picking up a fork from the floor and taking it to dish -ANSW- B. Taking all dirty
dishes and glasses back to the dish area
Define the term "flagging."
A. Placing a bev nap in front of a guest to signify they have been greeted
B. Putting a flag in the peanut bucket to show the table has first-time guests
C. Greeting a table with bread and bread plates
D. Informing the kitchen of a specialized order -ANSW- A. Placing a bev nap in front of
a guest to signify they have been greeted
Who is responsible for cleaning and stocking the Server Alley?
A. Hosts
B. Dish
C. Servers
D. Expo -ANSW- C. Servers
Why is "pre-bussing" important?
A. Helps with faster table turns
B. It gives the guest more room to enjoy their dining experience
C. It reduces SA trips to and from the kitchen
D. All of the above -ANSW- D. All of the above
What are the main categories of Salesmanship?
A. Smiling, suggestive selling, and sharing
B. Suggestive selling, upselling, and caring
C. Suggestive selling, upselling, and sharing
D. Smiling, sharing, and caring -ANSW- C. Suggestive selling, upselling, and sharing
Placing ideas or steering a guest toward product you think they will like is known as:
A. Steering
B. Upselling
C. Suggestive selling
D. Sharing -ANSW- C. Suggestive selling
What is not an example of upselling?
A. Selling higher-priced or better-quality items
B, Ordering top-shelf liquor for the drinks
