WGU D046 Intro to Care Coordination Exam Study Guide/ (Top 2024/2025 EXAM REVIEW PAPERS / GRADED A+/ 100% Accurate)

WGU D046 Intro to Care Coordination Exam Study Guide Why is step 3 of the Case Management Plan (Development of the case management plan) necessary? - To establish goals of treatment, prioritize the patients needs (i.e.,actual & potential problems), & determine the types of services/resources required to meet the established goals/desired outcomes Resources -A source or supply or support What are the 5 steps of Communication skills used by Health Care Coordinators? - 1. Set the stage 2. Elicit Information 3. Give information 4. Understand Patients Perspective 5. End Encounter What steps are taken during the "Set the Stage" phase in Key Communication Skills used by Health Coordinators? - 1. Greet patient appropriately and acknowledge the wait time if needed 2. Find out how the patient is feeling about the consultation 3. Introduce the computer into the coordinator-patient triad 4. Explain and reassure the patient of confidentiality of EMR What is the correct approach to "Elicit Information" while using technology according to the Key Communication skills used by Health Coordinators? - 1. Intermittently look at the computer for previous relevant information while interviewing the patient 2. Point to relevant areas on the screen when needed 3. Avoid computer use when the patient is addressing a concern with a significant psychological burden 4. Involve the patient in verifying EMR data entry's accuracy and completion What steps must be taken during the " Give Information" phase according to the Key Communication Skills used by Health Coordinators? - 1. When sharing the screen, verify the patient's ability to view contents optimally 2. Encourage the patient to ask questions and check for patient understanding 3. Share coordination materials using electronic resources, as appropriate 4. Keep balanced eye contact, while maintaining awareness of cultural norms associated with eye contact How does a Health Coordinator "Understand the Patients Perspective" while using an EMR during patient interaction according to the Key Communication Skills used by Health Coordinators? - Recognize the patient's perspective on the use of the computer in the healthcare environment, and act accordingly How does a Health Coordinator "End the Encounter" according to the Key Communication Skills used by Health Coordinators? -Provide handouts or website references and community support services as outlined in the patient's coordinated care plan How does a good relationship between patients and their physician improve the clinical outcome of a patient? - - It facilitates better clinical outcomes when dealing with chronic illnesses. - It results in higher satisfaction for the physician - Less stress on the job - Lower rates of malpractice lawsuits from the patients When demonstrating active listening during a patient interaction, care coordinators should seek to demonstrate these 5 things: -- Undivided attention - Appropriate body language signals - Patient acknowledgment - Behaviors that convey a nonjudgmental attitude - Respectful responses "Quadruple Aim" care coordination goals: - -Improved physician experience -Improved patient outcomes -Lower cost of care -Improved patient experience Warm Transfer -A transfer that was preceded by contact by a member of the care team. Warm patient transfers between care providers ensure that services are not duplicated and that patients and providers stay on the same page regarding the expected treatment plans. Cold Transfer -A transfer from one provider to another without any preliminary contact or introduction Motivational Interviewing (MI) -(MI) Encourages a patient to stay on track with his or her treatment plan and identify any possible issues or barriers that may require additional assistance or support. (MI) helps clinicians and patients set healthcare goals that reflect the patient's desires and circumstances. What is a major benefit of "Patient Engagement?" -It improves adherence to care plans, which improves outcomes and drives down cost. What are the 3 levels of "Change Talk?" - 1. The DESIRE to change ("I want to take my medication as prescribe