WGU D072 Exam Study Guide/ (Top 2024/2025 EXAM REVIEW PAPERS / GRADED A+/ 100% Accurate)

WGU D072 Exam Study Guide According to Blake & Mouton, what determines which leadership style a manager should use? - organizational focus and level of concern for people versus the concern for production According to the book, what is one of the most important causes of attrition? -Over time, those who do not fit in well are more likely to leave. Research indicates that person-organization misfit is one of the important reasons for employee turnover. Define corporate social responsibility (CSR). -Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally Define emotional intelligence (EI). -The capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically Define employee-member centered behaviors and provide an example. -focused on supporting employees; an example of this would be helping an employee who's struggling at work Define ethics. -Principles that serve as a compass about how to behave Define expert power. -based on knowledge and special skill or experience, such as lawyers or doctors who are formally recognized for their expertise. Define external locus of control. -people who attribute their success or failure to outside influences (such as luck, timing, or other people) Define idealized influence. -A leader models behaviors and attitudes that subordinates choose to emulate Define individualized consideration. -A leader takes the time to learn about the talents of each individual and puts them to good use Define influence tactics. -the way individuals attempt to influence one another in organizations. Define inspirational appeals. -result is often commitment from followers. engage values, emotions, and beliefs to gain support for courses of action. Define inspirational motivation. -A leader inspires a passionate vision among subordinates or the organization itself Define intellectual stimulation. -A leader recognizes the intellect of subordinates and empowers them to contribute toward the success or vision of the organization. Define internal locus of control. -People who believe they control their life Define job-centered behaviors and provide an example. -behaviors refer to supervisory functions such as planning, scheduling, coordinating work activities, and providing resources. Define leadership. -an influence relationship between two or more people who depend on each other to attain certain mutual goals in a group situation. usually involves establishing and sharing a clear vision that others will follow and providing others with tools to realize that vision. Define legal. -An act that is allowed or is in conformity with the law of the land Define locus of control. -the extent to which individuals believe circumstances and responses are within their control. Define manager. -an individual who is in a position of power and oversees a group of people or tasks. Managers are usually appointed to their role and focus on planning, organize, directing. Define morals. -Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural grou