IAHSS Advanced Training for Healthcare Security Personnel 4th Edition (100% Correct)

What is the primary role of a security officer in crime prevention? correct answers Reduce the opportunity for a person to commit a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? correct answers Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazard surveillance tour? correct answers Correct them immediately. What is the purpose of crime analysis? correct answers Identify problems and develop strategies to reduce the problems. Which of the following is easier and more cost efficient for an institution? correct answers Building in security systems during the building design. Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. correct answers Excellent Process improvement in customer service can be measured how? correct answers Surveys, Monitoring Performance, Benchmarking, and Service Standards. ___________ can be an excellent way to measure customer service and improve performance. correct answers Feedback What are elements in improving customer service? correct answers Identify Customers, Attitude, Communication and Training. Communication is ______________. correct answers 93% body language and 7% words. Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? correct answers Totality of circumstances. The major source of premise liability in healthcare is from _________ . correct answers Slips and falls. Property owners have a _________________ duty to maintain the property in a __________________ condition. correct answers legal... reasonably safe What elements are necessary to establish negligence in a premise liability case? correct answers Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury.