WGU D099 Sales Management Module 4 & Module 5/ (Top 2024/2025 EXAM REVIEW PAPERS / GRADED A+/ 100% Accurate)

WGU D099 Sales Management Module 4 & Module 5 Which part of the customer relationship management (CRM) process involves gathering insight about why a customer purchases a specific product? Market planning Knowledge discovery Analysis and refinement Customer interaction -Knowledge discovery Integrated CRM systems have instruments for collecting, analyzing, and making sense of customers' and prospects' information, so an organization can gather ideas to enhance its services and offerings. Improved efficiency Customer focus Enhanced accountability Data accessibility -Data accessibility A CRM system increases a favorable customer experience and improves communication through tracking the connection of an organization with customers on all touchpoints. Improved efficiency Customer focus Enhanced accountability Data accessibility -Customer focus A CRM system can improve workflows and communication between teams and employees, defining roles and responsibilities in an organization. Improved efficiency Customer focus Enhanced accountability Data accessibility -Enhanced accountability A CRM system organizes information, records, and reports and automates, streamlines, and monitors workflows and activities quickly. CRM systems are also intended to integrate with a broad range of company and office platforms in order to provide superior flexibility Improved efficiency Customer focus Enhanced accountability Data accessibility. -Improved efficiency How does a customer relationship management (CRM) system promote a customer-centric culture in an organization? Choose three answers. a. Valuing the customer as a business asset b. Creating a technology-based experience for the customer c. Improving customer satisfaction through optimized business processes d. Educating customers about the benefits of brand loyalty e. Directing customized solutions toward a customer's needs or desires -a. Valuing the customer as a business asset c. Improving customer satisfaction through optimized business processes e. Directing customized solutions toward a customer's needs or desires Why does an organization use key performance indicators (KPIs) in customer relationship management? a. To track total cost of marketing overhead b. To determine an advertising budget c. To assess success in dealing with customers d. To convert potential customers into actual customers -c. To assess success in dealing with customers Which business practice does relationship marketing focus on