CQPA Practice Exam 1 Questions And Answers Verified
100% Correct!!
Shewhart
1930s developed methods for statistical analysis and control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming
1950s taught methods to Japanese engineers and executives; origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran
1950s taught concepts of controlling quality and managerial breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy:
quality planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum
1950s book total quality control forerunner for the present understanding of TQM, was
published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of
action in doing work to accomplish certain objectives"
Crosby
promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005
QP: part of quality management focused on setting quality objectives and specifying
necessary operational processes and related resources to fulfill the quality objectives
purpose of quality planning
identify actions that can increase effectiveness and efficiency of activities and
processes
approaches of quality planning
Strategic-- long term
operational -- tactic
implementation-- short term (operational)
summary of quality planning
road map or guide to meeting customer expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
, requirements
necessary specific characteristics of a product or service that a customer demands and
will purchase (should always be drive by the customer);
product and process
standards
"statement, specification, or quantity of material against which measured outputs from a
process may be judged as acceptable or unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
specifications
grouping of specific PARAMETERS that are required to ensure the success of a product
to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000
basic international standard (documentation is key)
National Standards
ASME; ASTM; API
Quality Awards
MBNQA (Malcom Baldrige National Quality Award), European Foundation for Quality
Management's European Quality Award, the Deming Prize, and Shingo Prize for
Excellence in Manufacturing
Part 2
Part 2
Feigenbaum definition of totally quality control
total quality control's organization wide impact involves the managerial and technical
implementation of customer-oriented quality activities as a prime responsibility of
general management and of the main-line operations of marketing, engineering,
production, industrial relations, finance, and service as well as of the quality-control
function itself
K. Ishikawa
used "Company wide quality control" (CWQC) to differentiate the Japanese concept of
total quality control from the American concept;
"To practice quality control is to develop, design, produce and service a quality product
which is most economical, most useful, and always satisfactory to the customer."
The Quality Council
100% Correct!!
Shewhart
1930s developed methods for statistical analysis and control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming
1950s taught methods to Japanese engineers and executives; origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran
1950s taught concepts of controlling quality and managerial breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy:
quality planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum
1950s book total quality control forerunner for the present understanding of TQM, was
published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of
action in doing work to accomplish certain objectives"
Crosby
promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005
QP: part of quality management focused on setting quality objectives and specifying
necessary operational processes and related resources to fulfill the quality objectives
purpose of quality planning
identify actions that can increase effectiveness and efficiency of activities and
processes
approaches of quality planning
Strategic-- long term
operational -- tactic
implementation-- short term (operational)
summary of quality planning
road map or guide to meeting customer expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
, requirements
necessary specific characteristics of a product or service that a customer demands and
will purchase (should always be drive by the customer);
product and process
standards
"statement, specification, or quantity of material against which measured outputs from a
process may be judged as acceptable or unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
specifications
grouping of specific PARAMETERS that are required to ensure the success of a product
to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000
basic international standard (documentation is key)
National Standards
ASME; ASTM; API
Quality Awards
MBNQA (Malcom Baldrige National Quality Award), European Foundation for Quality
Management's European Quality Award, the Deming Prize, and Shingo Prize for
Excellence in Manufacturing
Part 2
Part 2
Feigenbaum definition of totally quality control
total quality control's organization wide impact involves the managerial and technical
implementation of customer-oriented quality activities as a prime responsibility of
general management and of the main-line operations of marketing, engineering,
production, industrial relations, finance, and service as well as of the quality-control
function itself
K. Ishikawa
used "Company wide quality control" (CWQC) to differentiate the Japanese concept of
total quality control from the American concept;
"To practice quality control is to develop, design, produce and service a quality product
which is most economical, most useful, and always satisfactory to the customer."
The Quality Council
