Class D Water License – Texas(Notes from the Basic Water
Works Operations class)2023
Operators have a responsibility to provide drinking water that meets federal and
state
standards. (true/false)
true
Water must be disinfected, delivered at inadequate pressure, and be ample in
quantity. (true/false)
false (adequate pressure)
Utility employees should guard the water supply and facilities from
contamination, public
tours, and even terrorism. (true/false)
false (public tours)
The state requires bacteriological sample results be kept _____ years.
5 years
The state requires chemical analysis be kept at least _____ years.
10 years
EPA requires a water system to keep a copy of each consumer confidence report
at least _____
years.
5 years
A public water system provides the public with piped water for human
consumption, serves
at least _____ service connections, and regularly serves at least _____ individuals
daily at least _____
days out of the year.
15 service connections
25 individuals
60 days out of the year
The water utility field affects everyone because _____.
water is essential to life and health
The water utility employee should remember customers are entitled to _____ and
_____.
courteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the _____.
TCEQ
All public water systems are required to employ licensed operators even if the
system only
_____ treated water bought from another source.
redistributes treated water
Public water systems include cities, municipal utility districts, rural water supply
corporations, mobile home parks, and _____.
campgrounds
,Examples of community water systems include ________.
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above
e. all of the above
A federal agency impacting the water utility industry is the _____.
EPA
The most important federal law impacting the water utility industry is the _____.
Safe Drinking Water Act (PL93-523)
The four national safety and quality standards for drinking water covered in the
Safe
Drinking Water Act are physical, chemical, ________ and radiological.
bacteriological
The state agency that regulates drinking water in Texas and administers the
federal Safe
Drinking Water Act is the ________.
TCEQ
Water utility system personnel are required to notify the TCEQ of changes or
alterations of
the system, a new facility to be built, and water supply ________.
health hazards
Some regional and local agencies impacting the water utility industry are
municipal utility
districts, rural water supply corporations, drainage districts, ________,
groundwater
conservation districts, and subsidence districts.
river authorities
Public relations (PR) is the relationship between YOU, the water utility employee,
and the _____.
customer
The keys to good customer relations are (1) everything the utility does is PR, (2)
customers
are entitled to courteous treatment, (3) every employee is a PR person. (true/false)
true
Meter readers are the persons with whom customers have the least contact.
(true/false)
false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false)
true
Maintenance crews can warn customers of service interruptions and provide
signs and
barriers to protect the public. (true/false)
true
, The plant operator is responsible for treating the water to assure it is safe to drink
and use. (true/false)
true
Water bills should be accurate, itemized, and neat, and payment should be
optional. (true/false)
false (payment not optional)
All employees should be kept informed of utility plans and policies. (true/false)
true
Complaints should be treated as "griping" and investigated as a last priority.
(true/false)
false
In small water systems the operator is often _____, _____ and _____.
meter reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above
e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed
d. all listed
EPA requires community water systems to provide customers with a ________
report on the
system's water quality.
yearly
If water quality reports are attractive and easy to ________, they can build
goodwill and trust with
the customer.
understand
Good treatment of employees includes fair wages, benefits, and ________
working
conditions.
safe working conditions
Follow up with a phone call or ________ to make sure everything is satisfactory.
a. postcard
b. email
c. letter
d. a and b
d. postcard or email
Listen to special requests and seek solutions to oblige the customer within
________.
Works Operations class)2023
Operators have a responsibility to provide drinking water that meets federal and
state
standards. (true/false)
true
Water must be disinfected, delivered at inadequate pressure, and be ample in
quantity. (true/false)
false (adequate pressure)
Utility employees should guard the water supply and facilities from
contamination, public
tours, and even terrorism. (true/false)
false (public tours)
The state requires bacteriological sample results be kept _____ years.
5 years
The state requires chemical analysis be kept at least _____ years.
10 years
EPA requires a water system to keep a copy of each consumer confidence report
at least _____
years.
5 years
A public water system provides the public with piped water for human
consumption, serves
at least _____ service connections, and regularly serves at least _____ individuals
daily at least _____
days out of the year.
15 service connections
25 individuals
60 days out of the year
The water utility field affects everyone because _____.
water is essential to life and health
The water utility employee should remember customers are entitled to _____ and
_____.
courteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the _____.
TCEQ
All public water systems are required to employ licensed operators even if the
system only
_____ treated water bought from another source.
redistributes treated water
Public water systems include cities, municipal utility districts, rural water supply
corporations, mobile home parks, and _____.
campgrounds
,Examples of community water systems include ________.
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above
e. all of the above
A federal agency impacting the water utility industry is the _____.
EPA
The most important federal law impacting the water utility industry is the _____.
Safe Drinking Water Act (PL93-523)
The four national safety and quality standards for drinking water covered in the
Safe
Drinking Water Act are physical, chemical, ________ and radiological.
bacteriological
The state agency that regulates drinking water in Texas and administers the
federal Safe
Drinking Water Act is the ________.
TCEQ
Water utility system personnel are required to notify the TCEQ of changes or
alterations of
the system, a new facility to be built, and water supply ________.
health hazards
Some regional and local agencies impacting the water utility industry are
municipal utility
districts, rural water supply corporations, drainage districts, ________,
groundwater
conservation districts, and subsidence districts.
river authorities
Public relations (PR) is the relationship between YOU, the water utility employee,
and the _____.
customer
The keys to good customer relations are (1) everything the utility does is PR, (2)
customers
are entitled to courteous treatment, (3) every employee is a PR person. (true/false)
true
Meter readers are the persons with whom customers have the least contact.
(true/false)
false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false)
true
Maintenance crews can warn customers of service interruptions and provide
signs and
barriers to protect the public. (true/false)
true
, The plant operator is responsible for treating the water to assure it is safe to drink
and use. (true/false)
true
Water bills should be accurate, itemized, and neat, and payment should be
optional. (true/false)
false (payment not optional)
All employees should be kept informed of utility plans and policies. (true/false)
true
Complaints should be treated as "griping" and investigated as a last priority.
(true/false)
false
In small water systems the operator is often _____, _____ and _____.
meter reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above
e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed
d. all listed
EPA requires community water systems to provide customers with a ________
report on the
system's water quality.
yearly
If water quality reports are attractive and easy to ________, they can build
goodwill and trust with
the customer.
understand
Good treatment of employees includes fair wages, benefits, and ________
working
conditions.
safe working conditions
Follow up with a phone call or ________ to make sure everything is satisfactory.
a. postcard
b. email
c. letter
d. a and b
d. postcard or email
Listen to special requests and seek solutions to oblige the customer within
________.
