HIM 343 Final Exam Review | With complete solution | updated 2023/24

HIM 343 Final Exam Review | With complete solution | updated 2023/24 A graphic tool used to organize and prioritize ideas after a brainstorming session is called an a. affinity chart b. cause and effect diagram c. brainstorming diagram d. sentinel diagram - a. affinity chart The *final results of care*, treatment and services in terms of the patient expectations, needs, and quality of life, which may be positive and appropriate or negative and diminishing are included in what area or performance measurement a. outcomes b. processes c. systems d. benchmarks - a. outcomes The interrelated activities in healthcare organizations, which promote effective and safe patient outcomes across services and disciplines within a integrated environment are included in what area of performance measurement a. outcomes b. processes c. systems d. benchmarks - b. processes A PI team that involves staff from more than one department, service area or discipline is called a a. Blitz Team b. Functional Team c. Cross-functional Team d. TQM Team - c. Cross-functional Team A PI team role responsible for *champion*ing the effectiveness of PI activities in meeting customers' needs and for the content of a team's work is the a. Team leader b. Team member c. Team recorder or scribe d. team facilitator - a. Team leader This type of performance measure focuses on a *process* that leads to a certain outcome, meaning that a scientific or experimental basis exists for believing that the process, when executed well, will increase the probability of achieving a desired outcome a. outcome measure b. data measure c. process measure d. system measure - c. process measure The systematic comparison of products, services, and outcomes of one organization with those of a similar organization is called a. process comparison b. outcome comparison c. comparing d. benchmarking - d. benchmarking This data collection tool is used when one needs to gather data on sample observations in order to detect patterns: a. Check sheet b. Ordinal data tool c. Balance sheet d. Nominal data tool - a. Check sheet A document that explains the issues the team was implemented to improve, describes the goals and objectives and desire end state (vision) and lists the initial members of the team and their respective departments is called the a. team charter b. team