COB 202 - 1st Test - (Ch. 2,3,7) EXAM QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE

COB 202 - 1st Test - (Ch. 2,3,7) EXAM QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE Dave Docket, the installation manager at Kleen Waterproofing, receives a high number of customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed, and customer dissatisfaction rate keeps increasing. Dave hires several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. Dave wonders how he can understand what is going on with his crew behavior and what he can do to improve the situation.Dave organizes a training program for his employees to teach them how to operate the machines used for working. Which of the following attributes is Dave targeting with this training? Is he solving the problem? A. Motivation B. Ability C. Role-perception D. Situational Factors - ANSWER- B and C This semester I was approached by a colleague and asked if I would let an international visiting professor sit in my entrepreneurship class. I will be meeting with her outside of class to help her understand our culture's teaching method. This would be an example of what type of individual behavior? A. Task Performance B. Organizational Citizenship C. Counterproductive work behaviors D. Joining and staying with the organization E.Maintaining work attendance - ANSWER- B. Organizational Citizenship Electronika International is a fast-growing small company specializing in DJ equipment. Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work-related behaviors and job performance.When hiring new employees, e-commerce managers should look for people who have a high level of _____, which is the most valuable "Big Five" personality dimension for predicting job performance. A. extraversion B. openness to experience C. conscientiousness D. introversion E. locus of control - ANSWER- C. Conscientiousness In the Schwartz's Value Circumplex hedonism is split between which two categories? A. Conservation and Self-enhancement B. Self-transcendence and Self-Enhancemen