WGU C215 OPERATIONS MANAGEMENT PVDC FINAL EXAM
QUESTIONS AND ANSWERS GRADED A
Which definition is used for quality, evaluates how well a product performs its
intended function? - ANSWER-Fitness for use
14 points for quality improvement - ANSWER-Which total quality management
(TQM) process was developed to stress management's responsibility for quality?
ISO 9000 - ANSWER-Set of international standards on quality management and
quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - ANSWER-A list of common defects and the number of observed
occurrences of these defects.
scatter diagram - ANSWER-a plot of two variables showing whether they are
related
Control Chart - ANSWER-A graph that shows whether a sample of data falls
within the common or normal range of variation.
mean - ANSWER-A statistical measure of central tendency, or average, based on
dividing a total by the number of individual cases.
assignable causes of variation - ANSWER--Causes can be identified and
eliminated
-e.g. poor employee training, worn tool, machine needing repair
, WGU C215 OPERATIONS MANAGEMENT PVDC FINAL EXAM
QUESTIONS AND ANSWERS GRADED A
common causes or random - ANSWER-Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - ANSWER-How close one is to a target and how consistent one is
with the average performance.
-How closely it measures
Six Sigma - ANSWER-Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - ANSWER-a six sigma
process that outlines the steps that should be followed to improve an existing
business process
define stage - ANSWER-includes the voice of the customer and value stream
Job Design - ANSWER-It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific jobs
waiting time - ANSWER--Screen patients and fast track those with minor ailments
-amount of time a process has been waiting in the ready queue
Service location decisions - ANSWER--proximity to customers
-Quality of life issues
, WGU C215 OPERATIONS MANAGEMENT PVDC FINAL EXAM
QUESTIONS AND ANSWERS GRADED A
proximity to customers - ANSWER--key factor of a location analysis for a service
company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - ANSWER-Hospital- Capacity is beds and output is the
patients. If you have 1 pt for 2 days and one for 3 days. The output is how many
patients and not how many beds we have.
capacity utilization - ANSWER-are you using more workers and what are your
resources? Measures how much of the available capacity is actually being used.
Measures effectiveness.
Capacity Focus - ANSWER-facilities that are small, specialized, and focused on a
narrow set of objectives.
effective capacity - ANSWER-
capacity measurement at the best operating level - ANSWER-when the average
unit cost is minimized
center of gravity approach - ANSWER-an approach for locating a single facility
that minimizes the distance to existing facilities.
-use the breakeven analysis -how many units needed to manufacture to breakeven.
break-even analysis - ANSWER-the process of determining the number of units a
firm must sell to cover all costs. Considers fixed costs, variable costs.eg Fed EX is
in Tennessee so it will be in the middle
QUESTIONS AND ANSWERS GRADED A
Which definition is used for quality, evaluates how well a product performs its
intended function? - ANSWER-Fitness for use
14 points for quality improvement - ANSWER-Which total quality management
(TQM) process was developed to stress management's responsibility for quality?
ISO 9000 - ANSWER-Set of international standards on quality management and
quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - ANSWER-A list of common defects and the number of observed
occurrences of these defects.
scatter diagram - ANSWER-a plot of two variables showing whether they are
related
Control Chart - ANSWER-A graph that shows whether a sample of data falls
within the common or normal range of variation.
mean - ANSWER-A statistical measure of central tendency, or average, based on
dividing a total by the number of individual cases.
assignable causes of variation - ANSWER--Causes can be identified and
eliminated
-e.g. poor employee training, worn tool, machine needing repair
, WGU C215 OPERATIONS MANAGEMENT PVDC FINAL EXAM
QUESTIONS AND ANSWERS GRADED A
common causes or random - ANSWER-Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - ANSWER-How close one is to a target and how consistent one is
with the average performance.
-How closely it measures
Six Sigma - ANSWER-Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - ANSWER-a six sigma
process that outlines the steps that should be followed to improve an existing
business process
define stage - ANSWER-includes the voice of the customer and value stream
Job Design - ANSWER-It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific jobs
waiting time - ANSWER--Screen patients and fast track those with minor ailments
-amount of time a process has been waiting in the ready queue
Service location decisions - ANSWER--proximity to customers
-Quality of life issues
, WGU C215 OPERATIONS MANAGEMENT PVDC FINAL EXAM
QUESTIONS AND ANSWERS GRADED A
proximity to customers - ANSWER--key factor of a location analysis for a service
company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - ANSWER-Hospital- Capacity is beds and output is the
patients. If you have 1 pt for 2 days and one for 3 days. The output is how many
patients and not how many beds we have.
capacity utilization - ANSWER-are you using more workers and what are your
resources? Measures how much of the available capacity is actually being used.
Measures effectiveness.
Capacity Focus - ANSWER-facilities that are small, specialized, and focused on a
narrow set of objectives.
effective capacity - ANSWER-
capacity measurement at the best operating level - ANSWER-when the average
unit cost is minimized
center of gravity approach - ANSWER-an approach for locating a single facility
that minimizes the distance to existing facilities.
-use the breakeven analysis -how many units needed to manufacture to breakeven.
break-even analysis - ANSWER-the process of determining the number of units a
firm must sell to cover all costs. Considers fixed costs, variable costs.eg Fed EX is
in Tennessee so it will be in the middle
