London Drugs Orientation and Training | with complete solution | updated 2023/24

London Drugs Orientation and Training | with complete solution | updated 2023/24 What is the London Drugs mission statement? - To provide a superior shopping experience everyday! Where must all stock arriving in the store come through? - The receiving department What is the 25 foot rule? - All questions referring to a product that lies within 25 feet of the pharmacy department must be referred to a pharmacist. What are the rules regarding tobacco sales? - 1. Must be 19 years or older to purchase tobacco 2. Mu st ID anyone who appear to be under the age of 30 What phone line is for customers and what phone line is for staff? - The general inquiry line is for customers and the DISA line is for staff When do you need to wear a safety reflective vest? - When you are on shift and outside Employees are responsible to: - 1. Work safely, promote a safe working environment, and contribute towards a safe and healthy work environment 2. Follow all company safety policies and procedures 3. Report all injuries i mmediately to a member of management What has to be done in the event of a spill? - 1. Barricade the spill 2. Remain in the area and attend Where is gum chewing allowed? - Outside and in the staff room Where are media requests referred? - To a member of management What is required before you can use your employee discount card? - The card must be signed When must your employee discount card be presented? - Prior to the transcation What are some important things to remember about employee discount cards? - Cards are monitored and can be revoked What are some transactions that you, personally, cannot process? - Your own, close friends, or family member transactions What must be done in the event of overtime? - You must explain to a member of management why you stayed overtime and it must be approved right away How long is the probationary period? - 3 months The employee recognition programs were designed to: - 1. Improve customer service and job performance 2. Recognize and reward staff memb ers displaying ABOVE standard performance 3. Motivate all staff to strive for improved job performance What are the 3 criteria required for a gift receipt? - 1. Product name 2. Product code (in the following format: 0##0$$$$...) 3. Date of purchase How l ong is a gift receipt good for? What can it be used towards? - A gift receipt is good for 2 weeks (unless otherwise stated on the receipt) and it can be used for in -store exchange or credits Does London Drugs give cash back for debit? - No