BUS 137 Final Exam Weeks 1-5 EXAM
QUESTIONS AND ANSWERS
Which of the following is the decisional role that managers play when they discuss
schedules, projects, goals, outcomes, resources, and employee raises? - CORRECT
ANSWER Negotiator role
Which of the following is a relatively new kind of management position that
developed as companies shifted to self-managing groups? - CORRECT ANSWER
Team Leader
Which of the following statements illustrates the difference between first-line
managers and team leaders? - CORRECT ANSWER Unlike first-line managers, team
leader share responsible for managing external relationships.
According to Linda Hill's study, after their first year of managerial experience,
managers tend to _____. - CORRECT ANSWER use positive reinforcement
Managers who always have their eye on their next job _____. - CORRECT
ANSWER rarely establish more than superficial relationships with peers and
coworkers
Which of the following skills increase in importance as managers rise through the
management hierarchy? - CORRECT ANSWER Conceptual skills
Which of the following best defines efficiency? - CORRECT ANSWER Getting work
done with a minimum of effort, expense, or waste
,A team leader is responsible for _____. - CORRECT ANSWER fostering good
relationships within their team
Which of the following skills are equally important at all levels of management,
from team leaders to chief executive officers? - CORRECT ANSWER Human
In the context of the informational subroles identified by Professor Henry
Mintzberg, managers in which of the following roles share information with
people outside their departments or companies? - CORRECT ANSWER
Spokesperson
Which of the following involves accomplishing tasks that help fulfill organizational
objectives? - CORRECT ANSWER Effectiveness
In the context of management functions, organizing is about _____. - CORRECT
ANSWER determining how things get done
According to Professor Henry Mintzberg, in which of the following roles do
managers motivate and encourage workers to accomplish organizational
objectives? - CORRECT ANSWER Leader
In the context of management functions, which of the following best defines
planning? - CORRECT ANSWER Determining organizational goals and a means for
achieving them
Which of the following is defined as getting work done through others? - CORRECT
ANSWER Management
, Managers influence customer satisfaction through _____. - CORRECT ANSWER
Employee Satisfaction
Which of the following types of managers are typically responsible for developing
employees' commitment to and ownership of the company's performance? -
CORRECT ANSWER Top Managers
In the context of managerial roles, which of the following is a difference between
the disseminator role and the spokesperson role? - CORRECT ANSWER Managers
inthe disseminator role distribute information to employees inside the company,
whereas managers in thespokesperson roleshare information with people outside
their departments or companies.
According to Linda Hill's study, after six months as a manager, most of the new
managers believed that their job was to _____. - CORRECT ANSWER solve
problems for their subordinates
Which of the following is a function of a top manager? - CORRECT ANSWER
Creating a positive organizational culture through language and action
In the context of management functions, which of the following best defines
leading? - CORRECT ANSWER Inspiring and motivating workers to work hard to
achieve organizational goals
In the context of management functions, which of the following best defines
controlling? - CORRECT ANSWER Monitoring progress toward goal achievement
and taking corrective action when progress isn't being made
QUESTIONS AND ANSWERS
Which of the following is the decisional role that managers play when they discuss
schedules, projects, goals, outcomes, resources, and employee raises? - CORRECT
ANSWER Negotiator role
Which of the following is a relatively new kind of management position that
developed as companies shifted to self-managing groups? - CORRECT ANSWER
Team Leader
Which of the following statements illustrates the difference between first-line
managers and team leaders? - CORRECT ANSWER Unlike first-line managers, team
leader share responsible for managing external relationships.
According to Linda Hill's study, after their first year of managerial experience,
managers tend to _____. - CORRECT ANSWER use positive reinforcement
Managers who always have their eye on their next job _____. - CORRECT
ANSWER rarely establish more than superficial relationships with peers and
coworkers
Which of the following skills increase in importance as managers rise through the
management hierarchy? - CORRECT ANSWER Conceptual skills
Which of the following best defines efficiency? - CORRECT ANSWER Getting work
done with a minimum of effort, expense, or waste
,A team leader is responsible for _____. - CORRECT ANSWER fostering good
relationships within their team
Which of the following skills are equally important at all levels of management,
from team leaders to chief executive officers? - CORRECT ANSWER Human
In the context of the informational subroles identified by Professor Henry
Mintzberg, managers in which of the following roles share information with
people outside their departments or companies? - CORRECT ANSWER
Spokesperson
Which of the following involves accomplishing tasks that help fulfill organizational
objectives? - CORRECT ANSWER Effectiveness
In the context of management functions, organizing is about _____. - CORRECT
ANSWER determining how things get done
According to Professor Henry Mintzberg, in which of the following roles do
managers motivate and encourage workers to accomplish organizational
objectives? - CORRECT ANSWER Leader
In the context of management functions, which of the following best defines
planning? - CORRECT ANSWER Determining organizational goals and a means for
achieving them
Which of the following is defined as getting work done through others? - CORRECT
ANSWER Management
, Managers influence customer satisfaction through _____. - CORRECT ANSWER
Employee Satisfaction
Which of the following types of managers are typically responsible for developing
employees' commitment to and ownership of the company's performance? -
CORRECT ANSWER Top Managers
In the context of managerial roles, which of the following is a difference between
the disseminator role and the spokesperson role? - CORRECT ANSWER Managers
inthe disseminator role distribute information to employees inside the company,
whereas managers in thespokesperson roleshare information with people outside
their departments or companies.
According to Linda Hill's study, after six months as a manager, most of the new
managers believed that their job was to _____. - CORRECT ANSWER solve
problems for their subordinates
Which of the following is a function of a top manager? - CORRECT ANSWER
Creating a positive organizational culture through language and action
In the context of management functions, which of the following best defines
leading? - CORRECT ANSWER Inspiring and motivating workers to work hard to
achieve organizational goals
In the context of management functions, which of the following best defines
controlling? - CORRECT ANSWER Monitoring progress toward goal achievement
and taking corrective action when progress isn't being made
