Human Resource Management Gaining a.pdf

TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false. 1) Companies have historically looked at human relations management (HRM) as a means to contribute to profitability and quality. ⊚ true ⊚ false 2) The three product lines of human resources (HR) as a business are administrative services and transactions, business partner services, and strategic partner roles. ⊚ true ⊚ false 3) The amount of time that the human relations management (HRM) function devotes to administrative tasks is decreasing, and its role as a strategic business partner is increasing. ⊚ true ⊚ false 4) Senior Living Company has contracted with Truck to Go to handle all of its employee relocation services to enable its company’s HR department to focus on other critical activities. This is an example of outsourcing. ⊚ true ⊚ false 5) When a firm shifts to evidence-based human relations management (HRM), it should stop using workforce analytics. ⊚ true ⊚ false 6) Intangible assets are less valuable than financial and physical assets, but they are difficult to duplicate or imitate. ⊚ true ⊚ false 7) You have been hired as a consultant by senior management at a senior care services company that is experiencing issues with low employee satisfaction and high turnover. In your meeting with management, you recommend to them that in exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions. This is a valid recommendation that you made to management. ⊚ true ⊚ false 8) Central Services Incorporated is faced with a decision to hire part-time employees or more full-time employees. Management has heard that part-time employees make the job easier to fill but take longer to train. On the other hand, it is easier to terminate full-time employees. ⊚ true ⊚ false 9) You have been hired by senior management at a major electric vehicle manufacturer to help them design and implement a balanced scorecard to evaluate the company’s business performance. In your meeting with management, you recommend to them that to be effective, balanced scorecards must be customized by companies to fit different market situations, products, and competitive environments. This is a valid recommendation that you made to management. ⊚ true ⊚ false 10) Equinox Manufacturing Corporation has decided to adopt total quality management (TQM) to enhance the global competitiveness of the company. In doing so, training in quality was only offered to the production employees who worked on the production line. Based on TQM, this was an effective approach to implementing a quality program. ⊚ true ⊚ false Answer Key Test name: chapter 1 1) FALSE Only recently have companies looked at HRM as a means to contribute to profitability, quality, and other business goals through enhancing and supporting business operations. 2) TRUE One way to think about the roles and responsibilities of HR departments is to consider HR as a business within the company with three product lines—namely, administrative services and transactions, business partner services, and strategic partner roles. 3) TRUE The amount of time that the HRM function devotes to administrative tasks is decreasing, and its roles as a strategic business partner, change agent, and employee advocate are increasing. 4) TRUE Outsourcing is the practice of having another company (a vendor, third party, or consultant) provide services. The most commonly outsourced activities include those related to benefits administration (e.g., flexible spending accounts, health plan eligibility status), relocation, and payroll. 5) FALSE Evidence-based HR requires the use of HR or workforce analytics. HR or workforce analytics is the practice of using quantitative methods and scientific methods to analyze data from human resource databases, corporate financial statements, employee surveys, and other data sources to make evidence-based human resource decisions and show that HR practices influence the organization's bottom line, including profits and costs. 6) FALSE Intangible assets are equally as valuable or even more valuable than financial and physical assets, but they are difficult to duplicate or imitate. 7) TRUE In exchange for top performance and working longer hours without job security, employees want companies to provide flexible work schedules, comfortable working conditions, more autonomy in accomplishing work, training and development opportunities, and financial incentives based on how the company performs. 8) FALSE From a company perspective, it is easier to add temporary employees when they are needed and easier to terminate their employment when they are not needed. 9) TRUE The balanced scorecard differs from traditional measures of company performance by emphasizing that the critical indicators chosen are based on a company's business strategy and competitive demands. Companies need to customize their balanced scorecards based on different market situations, products, and competitive environments. 10) FALSE Total quality management (TQM) is a companywide effort to continuously improve the ways people, machines, and systems accomplish work. Every employee in the company receives training in quality.