DELL CLIENT FOUNDATIONS 2023-2024 ACTUAL
EXAM 170 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
You are fixing a computer running on Windows 10 or later and it is not booting.
Which BIOS settings will you change? (Select 2) - ANSWER--Change Boot Mode
to UEFI
Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) - ANSWER--Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory? - ANSWER--It is
a system acceleration solution for 7th Gen (or newer) Intel Core-I processor and
Chipset platforms.
Which of these are a part of the recommended practices while attending service
calls? (Select 2) - ANSWER--1- Hard drive/SSD failures can be confirmed by
running ePSA or SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook? - ANSWER--In the
event of system board replacement.
, DELL CLIENT FOUNDATIONS 2023-2024 ACTUAL
EXAM 170 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
What should a user do to preserve BIOS settings before recovering the system? -
ANSWER--Set the "Reset NVRAM" option to "Disabled" before starting the
recovery process.
Which is the easiest way to verify the functionality of motherboard during memory
failure? - ANSWER--By removing the memory module.
If you are attending a service call and see faint white lines on the screen, which
process will you initiate? - ANSWER--LCD BIST
How do you perform a Latitude Self-Heal Recovery? - ANSWER--Unplug the AC
adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery -->
Release the flea power --> Plug-in the AC adapter.
What is the status of the power LED when a motherboard failure has occurred in
Vostro 3710? - ANSWER--Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a service
call. - ANSWER--Intel.
Select the values required for online validation of an error code received during the
pre-boot system diagnostics test. (Select 3) - ANSWER--Service Tag
Error Code
Validation code
, DELL CLIENT FOUNDATIONS 2023-2024 ACTUAL
EXAM 170 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -
ANSWER--1- Pre-boot system Diagnostics tests your hardware without using the
operating system.
2-The diagnostics go through every detected hardware component and notifies the
user of any errors.
3-When BIOS detects an abnormal condition on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
What is BIOS Auto-Recovery? - ANSWER--BIOS Auto-Recovery is an automatic
recovery process occurring if BIOS image integrity has failed while booting,
provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS.
Which of these is a probable point of failure when troubleshooting monitor issues?
(Select 2) - ANSWER--Cables
Monitor
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
ANSWER--1- Power on the system. Tap the F12 key when the Dell logo appears
to access the one-time boot menu.
2- Use the up and down arrow keys to select Diagnostics on the menu and press the
Enter key.
A chipset is a set of electronic components in an integrated circuit, which manages
the data flow between the _____________, _____________ and _____________.
(Select 3) - ANSWER--Processor, Memory & Peripherals
, DELL CLIENT FOUNDATIONS 2023-2024 ACTUAL
EXAM 170 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
You are assigned to replace the display of an Inspiron 3521. Identify the correct
display size of the laptop from the model's name. - ANSWER--15 inches
Which out of these is a probable point of failure for a no power issue in laptops?
(Select 2) - ANSWER--AC Adapter
Frayed pins
Identify the primary storage devices. (Select 2) - ANSWER--RAM
Cache
What are the common reasons affecting memory performance? (Select 2) -
ANSWER--Defective memory socket
Improper seating of memory module
When should you use RTC Reset? (Select 3) - ANSWER--To recover from:
No POST
No Boot
No Power
Select the BIOS options which support in preparing a device for encryption.
(Select 2) - ANSWER--BIOS in UEFI mode
Core isolation enabled.
EXAM 170 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
You are fixing a computer running on Windows 10 or later and it is not booting.
Which BIOS settings will you change? (Select 2) - ANSWER--Change Boot Mode
to UEFI
Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) - ANSWER--Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory? - ANSWER--It is
a system acceleration solution for 7th Gen (or newer) Intel Core-I processor and
Chipset platforms.
Which of these are a part of the recommended practices while attending service
calls? (Select 2) - ANSWER--1- Hard drive/SSD failures can be confirmed by
running ePSA or SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook? - ANSWER--In the
event of system board replacement.
, DELL CLIENT FOUNDATIONS 2023-2024 ACTUAL
EXAM 170 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
What should a user do to preserve BIOS settings before recovering the system? -
ANSWER--Set the "Reset NVRAM" option to "Disabled" before starting the
recovery process.
Which is the easiest way to verify the functionality of motherboard during memory
failure? - ANSWER--By removing the memory module.
If you are attending a service call and see faint white lines on the screen, which
process will you initiate? - ANSWER--LCD BIST
How do you perform a Latitude Self-Heal Recovery? - ANSWER--Unplug the AC
adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery -->
Release the flea power --> Plug-in the AC adapter.
What is the status of the power LED when a motherboard failure has occurred in
Vostro 3710? - ANSWER--Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a service
call. - ANSWER--Intel.
Select the values required for online validation of an error code received during the
pre-boot system diagnostics test. (Select 3) - ANSWER--Service Tag
Error Code
Validation code
, DELL CLIENT FOUNDATIONS 2023-2024 ACTUAL
EXAM 170 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -
ANSWER--1- Pre-boot system Diagnostics tests your hardware without using the
operating system.
2-The diagnostics go through every detected hardware component and notifies the
user of any errors.
3-When BIOS detects an abnormal condition on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
What is BIOS Auto-Recovery? - ANSWER--BIOS Auto-Recovery is an automatic
recovery process occurring if BIOS image integrity has failed while booting,
provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS.
Which of these is a probable point of failure when troubleshooting monitor issues?
(Select 2) - ANSWER--Cables
Monitor
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
ANSWER--1- Power on the system. Tap the F12 key when the Dell logo appears
to access the one-time boot menu.
2- Use the up and down arrow keys to select Diagnostics on the menu and press the
Enter key.
A chipset is a set of electronic components in an integrated circuit, which manages
the data flow between the _____________, _____________ and _____________.
(Select 3) - ANSWER--Processor, Memory & Peripherals
, DELL CLIENT FOUNDATIONS 2023-2024 ACTUAL
EXAM 170 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
You are assigned to replace the display of an Inspiron 3521. Identify the correct
display size of the laptop from the model's name. - ANSWER--15 inches
Which out of these is a probable point of failure for a no power issue in laptops?
(Select 2) - ANSWER--AC Adapter
Frayed pins
Identify the primary storage devices. (Select 2) - ANSWER--RAM
Cache
What are the common reasons affecting memory performance? (Select 2) -
ANSWER--Defective memory socket
Improper seating of memory module
When should you use RTC Reset? (Select 3) - ANSWER--To recover from:
No POST
No Boot
No Power
Select the BIOS options which support in preparing a device for encryption.
(Select 2) - ANSWER--BIOS in UEFI mode
Core isolation enabled.
