Dell Client Foundations Study Guide
2023 /67 Questions And Answers (A+)
Choose all that apply: The BIOS Recovery 2 does not support
recovery from Select the correct responses and click submit. -
√Answer :Encrypted Hard Drive
Hard Disk Drive with password set
Quiz :Choose all that apply: Identify Dell's product portfolios. -
√Answer :Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Quiz :Which key is used to access the one time boot menu
while restarting the computer? - √Answer :F12
Quiz :When to use RTC Reset? - √Answer :To recover from No
POST/No Boot
Quiz :If the system is not booting into the operating system,
how can you check if the hard drive is detected? - √Answer :Go
to BIOS
Quiz :When would you run the RMA Shim tool on a
Chromebook? - √Answer :In the event of system board
replacement
Quiz :Choose all that apply: When encountered with a no
POST situation, what must technicians do prior to replacing the
suspected failed part? - √Answer :Reseat parts and cables.
, Dell Client Foundations Study Guide
2023 /67 Questions And Answers (A+)
Re-run diagnostic sequences with removal of individual parts to
isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
Quiz :T/F: Dell desktop portfolios include OptiPlex, Inspiron,
Vostro, Precision, XPS, and All-in-One. - √Answer :True
Quiz :If recovery image from both system's primary hard drive
and external USB key is present, which image will the BIOS
Recovery 2 tool select? - √Answer :Recovery image from the
external USB key
Quiz :How will the Dell Command Utility Update help
Customers? - √Answer :Dell Command Utility Update will check
online for the latest BIOS, driver, Firmware and Dell Application
updates for a system and also helps to download and install the
updates.
Quiz :T/F: M.2 is a data transfer protocol while NVMe is the
form factor. - √Answer :False
Quiz :If ePSA passes the hard drive test and still the system
does not load the operating system, what could the issue be? -
√Answer :Corrupt or missing operating system
Quiz :Choose all that apply: Select all the steps involved in
unpacking parts. - √Answer :If the part has visible damage, do
not use the part. Contact Dell technical support to dispatch
another part. Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof
seal with a safe tool. Carefully open the package top or lid.
2023 /67 Questions And Answers (A+)
Choose all that apply: The BIOS Recovery 2 does not support
recovery from Select the correct responses and click submit. -
√Answer :Encrypted Hard Drive
Hard Disk Drive with password set
Quiz :Choose all that apply: Identify Dell's product portfolios. -
√Answer :Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Quiz :Which key is used to access the one time boot menu
while restarting the computer? - √Answer :F12
Quiz :When to use RTC Reset? - √Answer :To recover from No
POST/No Boot
Quiz :If the system is not booting into the operating system,
how can you check if the hard drive is detected? - √Answer :Go
to BIOS
Quiz :When would you run the RMA Shim tool on a
Chromebook? - √Answer :In the event of system board
replacement
Quiz :Choose all that apply: When encountered with a no
POST situation, what must technicians do prior to replacing the
suspected failed part? - √Answer :Reseat parts and cables.
, Dell Client Foundations Study Guide
2023 /67 Questions And Answers (A+)
Re-run diagnostic sequences with removal of individual parts to
isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
Quiz :T/F: Dell desktop portfolios include OptiPlex, Inspiron,
Vostro, Precision, XPS, and All-in-One. - √Answer :True
Quiz :If recovery image from both system's primary hard drive
and external USB key is present, which image will the BIOS
Recovery 2 tool select? - √Answer :Recovery image from the
external USB key
Quiz :How will the Dell Command Utility Update help
Customers? - √Answer :Dell Command Utility Update will check
online for the latest BIOS, driver, Firmware and Dell Application
updates for a system and also helps to download and install the
updates.
Quiz :T/F: M.2 is a data transfer protocol while NVMe is the
form factor. - √Answer :False
Quiz :If ePSA passes the hard drive test and still the system
does not load the operating system, what could the issue be? -
√Answer :Corrupt or missing operating system
Quiz :Choose all that apply: Select all the steps involved in
unpacking parts. - √Answer :If the part has visible damage, do
not use the part. Contact Dell technical support to dispatch
another part. Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof
seal with a safe tool. Carefully open the package top or lid.
