NR.120.501 EXAM
( JHU)
QNS & ANS
2023/2024
, Professionalism and Health Care Exam
1. What does an employer expect from a professional MOA.
As a Medical Office Assistant (MOA), an employer expects you to be a professional and competent
individual who can handle the administrative and clerical tasks of a medical clinic or other private
healthcare practice 1. Some of the key responsibilities of an MOA include managing patient records,
scheduling appointments, answering phone calls, greeting patients, and handling billing and
insurance claims 1.
In addition to these core duties, an MOA is also expected to have excellent communication skills,
both written and verbal, and be able to work well in a team environment 2. They should be able to
multitask and prioritize their workload effectively, while maintaining a high level of accuracy and
attention to detail 2.
An MOA should also be familiar with medical terminology and have a good understanding of
medical procedures and protocols 1. They should be able to handle confidential information with
discretion and maintain patient privacy at all times 1.
Overall, an employer expects an MOA to be a reliable and trustworthy member of their team, who
can provide excellent customer service to patients and help ensure the smooth running of the medical
practice
2. Define patients’ health beliefs. How are health beliefs affect patients’ decisions?
Health beliefs are the personal and subjective views that patients have about their own health and
well-being. They include their perceptions of the causes, consequences, and treatments of their
health conditions, as well as their expectations, preferences, and values. Health beliefs affect
patients' decisions by influencing their attitudes, motivations, and behaviors regarding health care.
For example, a patient who believes that their illness is caused by bad luck may be less likely to seek
medical help or follow treatment recommendations than a patient who believes that their illness is
caused by a modifiable risk factor.
3. Define wellness. List the 5 wellness dimensions and give an example of each dimension
Wellness is the state of being healthy in body and mind, especially as the result of deliberate effort.
There are five dimensions of wellness: physical, emotional, social, intellectual and spiritual. Physical
wellness involves taking care of one's body through exercise, nutrition, sleep and avoiding harmful
substances. Emotional wellness involves managing one's feelings, coping with stress, expressing
oneself and seeking support when needed. Social wellness involves building positive relationships
with others, respecting diversity, communicating effectively and contributing to the community.
( JHU)
QNS & ANS
2023/2024
, Professionalism and Health Care Exam
1. What does an employer expect from a professional MOA.
As a Medical Office Assistant (MOA), an employer expects you to be a professional and competent
individual who can handle the administrative and clerical tasks of a medical clinic or other private
healthcare practice 1. Some of the key responsibilities of an MOA include managing patient records,
scheduling appointments, answering phone calls, greeting patients, and handling billing and
insurance claims 1.
In addition to these core duties, an MOA is also expected to have excellent communication skills,
both written and verbal, and be able to work well in a team environment 2. They should be able to
multitask and prioritize their workload effectively, while maintaining a high level of accuracy and
attention to detail 2.
An MOA should also be familiar with medical terminology and have a good understanding of
medical procedures and protocols 1. They should be able to handle confidential information with
discretion and maintain patient privacy at all times 1.
Overall, an employer expects an MOA to be a reliable and trustworthy member of their team, who
can provide excellent customer service to patients and help ensure the smooth running of the medical
practice
2. Define patients’ health beliefs. How are health beliefs affect patients’ decisions?
Health beliefs are the personal and subjective views that patients have about their own health and
well-being. They include their perceptions of the causes, consequences, and treatments of their
health conditions, as well as their expectations, preferences, and values. Health beliefs affect
patients' decisions by influencing their attitudes, motivations, and behaviors regarding health care.
For example, a patient who believes that their illness is caused by bad luck may be less likely to seek
medical help or follow treatment recommendations than a patient who believes that their illness is
caused by a modifiable risk factor.
3. Define wellness. List the 5 wellness dimensions and give an example of each dimension
Wellness is the state of being healthy in body and mind, especially as the result of deliberate effort.
There are five dimensions of wellness: physical, emotional, social, intellectual and spiritual. Physical
wellness involves taking care of one's body through exercise, nutrition, sleep and avoiding harmful
substances. Emotional wellness involves managing one's feelings, coping with stress, expressing
oneself and seeking support when needed. Social wellness involves building positive relationships
with others, respecting diversity, communicating effectively and contributing to the community.
