WGU C215 Operations Management PVDC Final Exam
Questions and Answers Graded A
WGU C215 Operations Management PVDC Final EXAM
Which definition is used for quality, evaluates how well a product
performs its intended function? - ANSWER-Fitness for use
14 points for quality improvement - ANSWER-Which total quality
management (TQM) process was developed to stress management's
responsibility for quality?
ISO 9000 - ANSWER-Set of international standards on quality
management and quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - ANSWER-A list of common defects and the number of
observed occurrences of these defects.
scatter diagram - ANSWER-a plot of two variables showing whether
they are related
Control Chart - ANSWER-A graph that shows whether a sample of data
falls within the common or normal range of variation.
mean - ANSWER-A statistical measure of central tendency, or average,
based on dividing a total by the number of individual cases.
, WGU C215 Operations Management PVDC Final Exam
Questions and Answers Graded A
assignable causes of variation - ANSWER--Causes can be identified and
eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random - ANSWER-Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - ANSWER-How close one is to a target and how
consistent one is with the average performance.
-How closely it measures
Six Sigma - ANSWER-Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - ANSWER-a
six sigma process that outlines the steps that should be followed to
improve an existing business process
define stage - ANSWER-includes the voice of the customer and value
stream
, WGU C215 Operations Management PVDC Final Exam
Questions and Answers Graded A
Job Design - ANSWER-It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific
jobs
waiting time - ANSWER--Screen patients and fast track those with
minor ailments
-amount of time a process has been waiting in the ready queue
Service location decisions - ANSWER--proximity to customers
-Quality of life issues
proximity to customers - ANSWER--key factor of a location analysis for
a service company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - ANSWER-Hospital- Capacity is beds and output is
the patients. If you have 1 pt for 2 days and one for 3 days. The output is
how many patients and not how many beds we have.
capacity utilization - ANSWER-are you using more workers and what
are your resources? Measures how much of the available capacity is
actually being used. Measures effectiveness.
Questions and Answers Graded A
WGU C215 Operations Management PVDC Final EXAM
Which definition is used for quality, evaluates how well a product
performs its intended function? - ANSWER-Fitness for use
14 points for quality improvement - ANSWER-Which total quality
management (TQM) process was developed to stress management's
responsibility for quality?
ISO 9000 - ANSWER-Set of international standards on quality
management and quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - ANSWER-A list of common defects and the number of
observed occurrences of these defects.
scatter diagram - ANSWER-a plot of two variables showing whether
they are related
Control Chart - ANSWER-A graph that shows whether a sample of data
falls within the common or normal range of variation.
mean - ANSWER-A statistical measure of central tendency, or average,
based on dividing a total by the number of individual cases.
, WGU C215 Operations Management PVDC Final Exam
Questions and Answers Graded A
assignable causes of variation - ANSWER--Causes can be identified and
eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random - ANSWER-Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - ANSWER-How close one is to a target and how
consistent one is with the average performance.
-How closely it measures
Six Sigma - ANSWER-Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - ANSWER-a
six sigma process that outlines the steps that should be followed to
improve an existing business process
define stage - ANSWER-includes the voice of the customer and value
stream
, WGU C215 Operations Management PVDC Final Exam
Questions and Answers Graded A
Job Design - ANSWER-It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific
jobs
waiting time - ANSWER--Screen patients and fast track those with
minor ailments
-amount of time a process has been waiting in the ready queue
Service location decisions - ANSWER--proximity to customers
-Quality of life issues
proximity to customers - ANSWER--key factor of a location analysis for
a service company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - ANSWER-Hospital- Capacity is beds and output is
the patients. If you have 1 pt for 2 days and one for 3 days. The output is
how many patients and not how many beds we have.
capacity utilization - ANSWER-are you using more workers and what
are your resources? Measures how much of the available capacity is
actually being used. Measures effectiveness.
