Certification Exam: Laboratory
Management Questions and answers
On repeated occasions, the day shift supervisor has observed a technologist on the night shift sleeping.
Which of the following is more appropriate INITIAL course of action for the day supervisor? - answer-
Discuss the incidents with the technologist's immediate supervisor.
The best way to motivate an ineffective employee would be to: - answer-set short-term goals for the
employee
A new laboratory is being designed to include a stat lab with a method of specimen transport from
critical care areas. What laboratory services should be provided in the stat lab? - answer-hematology and
chemistry
Matching the content and requirements of the task with the skills, abilities, and needs of the worker is a
function of: - answer-job design
A good way to monitor precision is by: - answer-running duplicate assays
An advantage of reagent lease/rental agreements is: - answer-increased flexibility to adjust to changes in
workload
In the context of the planning process, the term "goal" has been defined as a: - answer-major purpose or
final desired result
A workload reporting system is an important part of laboratory management because it: - answer-helps
in planning, developing, and maintaining efficient laboratory services with administrative and budget
controls
, When employees are going to be responsible for implementing a change in procedure or policy, the
manager should: - answer-involve the employees in the decision-making process from the very
beginning
Which one of the following is NOT a reason for doing a performance evaluation? - answer-criticize a
problem employee
The laboratory information system has been turned off for routine maintenance. To restore the system
the operator must: - answer-perform a simple reboot of the system
Which of the following actions will facilitate group interactions at staff meetings? - answer-encouraging
input from all staff
The most important part of any effective behavior modification system is: - answer-feedback to
employees
A general term for the formal recognition of professional or technical competence is: - answer-
credentialing
Which of the following is considered to be a variable cost in a clinical laboratory? - answer-overtime pay
Evaluating the performance of employees should be done: - answer-in the form of immediate feedback
and at regular intervals
Disciplinary policy is generally developed as a series of steps, each one being more strict than the
preceding one. Normally, the first step in the process is to: - answer-counsel the employee verbally
The most important aspect of supervision is: - answer-dating with people
The reliability of a test to be positive in the presence of the disease it was designed to detect is known
as: - answer-sensitivity
Management Questions and answers
On repeated occasions, the day shift supervisor has observed a technologist on the night shift sleeping.
Which of the following is more appropriate INITIAL course of action for the day supervisor? - answer-
Discuss the incidents with the technologist's immediate supervisor.
The best way to motivate an ineffective employee would be to: - answer-set short-term goals for the
employee
A new laboratory is being designed to include a stat lab with a method of specimen transport from
critical care areas. What laboratory services should be provided in the stat lab? - answer-hematology and
chemistry
Matching the content and requirements of the task with the skills, abilities, and needs of the worker is a
function of: - answer-job design
A good way to monitor precision is by: - answer-running duplicate assays
An advantage of reagent lease/rental agreements is: - answer-increased flexibility to adjust to changes in
workload
In the context of the planning process, the term "goal" has been defined as a: - answer-major purpose or
final desired result
A workload reporting system is an important part of laboratory management because it: - answer-helps
in planning, developing, and maintaining efficient laboratory services with administrative and budget
controls
, When employees are going to be responsible for implementing a change in procedure or policy, the
manager should: - answer-involve the employees in the decision-making process from the very
beginning
Which one of the following is NOT a reason for doing a performance evaluation? - answer-criticize a
problem employee
The laboratory information system has been turned off for routine maintenance. To restore the system
the operator must: - answer-perform a simple reboot of the system
Which of the following actions will facilitate group interactions at staff meetings? - answer-encouraging
input from all staff
The most important part of any effective behavior modification system is: - answer-feedback to
employees
A general term for the formal recognition of professional or technical competence is: - answer-
credentialing
Which of the following is considered to be a variable cost in a clinical laboratory? - answer-overtime pay
Evaluating the performance of employees should be done: - answer-in the form of immediate feedback
and at regular intervals
Disciplinary policy is generally developed as a series of steps, each one being more strict than the
preceding one. Normally, the first step in the process is to: - answer-counsel the employee verbally
The most important aspect of supervision is: - answer-dating with people
The reliability of a test to be positive in the presence of the disease it was designed to detect is known
as: - answer-sensitivity
