P2: Activity 2: Utilise emotional intelligence to maximise team outcomes
ACTIVITY DESCRIPTION:
OBJECTIVE: To provide you with an opportunity to identify opportunities to utilise emotional
intelligence to increase team performance in line with organisational objectives and to
identify how to encourage a positive, inclusive emotional climate in the workplace and use
the strengths of workgroup members to achieve team and/or organisational objectives
Q1. Identify and describe in your own words two (2) potential opportunities to utilise
emotional intelligence to increase team performance.
Two potential opportunities to utilise emotional intelligence to increase team performance are
the following:
➢ Customer-facing roles – working directly with customers can be challenging, and the ability
to not allow emotions to rule a situation can require a lot of effort. In general, being able to
manage emotions will make for a more successful transaction between employee and
customer
➢ Teamwork – similarly to above, the ability to manage emotions makes for successful
interactions in the workplace. A team who can recognise and manage their feelings will be able
to work together and keep the organisational objective in mind.
Q2. Why is it important to encourage a positive emotional climate in the workplace? Explain
in your own words (60-80 words).
Encouraging a positive emotional climate in the workplace is important as building a positive
community within the organisation encourages workers to independently join together to
work collaboratively on projects because when team members have a strong relationship, they
are more likely to sustain positive emotions and a positive mindset. This maintenance of
positive energy then breeds ideas and creativity which results in innovation and increased
productivity. The satisfaction the team members enjoy from their successes increases
motivation for further success and a further increase in productivity
Q3. In your own words, briefly explain the importance of developing and using the
strength and emotional intelligence of team members (60-80 words).
It is important to develop and use the strength and emotional intelligence of team members as
it motivates employees to improve and innovate, creates trust and perceptions of genuineness
amongst colleagues, enhances productivity and performance, improves job satisfaction and
engagement, helps employees deal with workplace conflict more effectively, capacitates
employees to identify and understand the impact one’s own feelings is having on thoughts,
decisions, behaviour and performance at work, amongst others.
ACTIVITY DESCRIPTION:
OBJECTIVE: To provide you with an opportunity to identify opportunities to utilise emotional
intelligence to increase team performance in line with organisational objectives and to
identify how to encourage a positive, inclusive emotional climate in the workplace and use
the strengths of workgroup members to achieve team and/or organisational objectives
Q1. Identify and describe in your own words two (2) potential opportunities to utilise
emotional intelligence to increase team performance.
Two potential opportunities to utilise emotional intelligence to increase team performance are
the following:
➢ Customer-facing roles – working directly with customers can be challenging, and the ability
to not allow emotions to rule a situation can require a lot of effort. In general, being able to
manage emotions will make for a more successful transaction between employee and
customer
➢ Teamwork – similarly to above, the ability to manage emotions makes for successful
interactions in the workplace. A team who can recognise and manage their feelings will be able
to work together and keep the organisational objective in mind.
Q2. Why is it important to encourage a positive emotional climate in the workplace? Explain
in your own words (60-80 words).
Encouraging a positive emotional climate in the workplace is important as building a positive
community within the organisation encourages workers to independently join together to
work collaboratively on projects because when team members have a strong relationship, they
are more likely to sustain positive emotions and a positive mindset. This maintenance of
positive energy then breeds ideas and creativity which results in innovation and increased
productivity. The satisfaction the team members enjoy from their successes increases
motivation for further success and a further increase in productivity
Q3. In your own words, briefly explain the importance of developing and using the
strength and emotional intelligence of team members (60-80 words).
It is important to develop and use the strength and emotional intelligence of team members as
it motivates employees to improve and innovate, creates trust and perceptions of genuineness
amongst colleagues, enhances productivity and performance, improves job satisfaction and
engagement, helps employees deal with workplace conflict more effectively, capacitates
employees to identify and understand the impact one’s own feelings is having on thoughts,
decisions, behaviour and performance at work, amongst others.
