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A DISSERTATION ON Qualitative Evaluation of a Hospital-Based Preceptor-Guided Clinical Orientation Program

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Table of Contents Section 1: The Problem ........................................................................................................1 The Local Problem .........................................................................................................1 Problem in the Larger Population ..................................................................................3 Rationale ........................................................................................................................5 Evidence of the Problem ......................................................................................... 5 Definition of Terms........................................................................................................6 Significance of the Study ...............................................................................................8 Research Questions ........................................................................................................9 Review of the Literature ..............................................................................................10 Conceptual Framework ......................................................................................... 11 Related Research ................................................................................................... 26 Implications..................................................................................................................35 Summary ......................................................................................................................36 Section 2: The Methodology ..............................................................................................38 Introduction ..................................................................................................................38 Research Design and Approach ...................................................................................38 Generic Qualitative Inquiry .................................................................................. 39 Justification of the Research Design ..................................................................... 40 Program Evaluation Approach .............................................................................. 41 Goal-Free Approach to Program Evaluation ........................................................ 42 Participants ...................................................................................................................45 Participant Selection Criteria ................................................................................ 46 ii Sample Size Justification ...................................................................................... 47 Participant Access ................................................................................................. 48 Participant Rapport ............................................................................................... 49 Confidentiality Considerations ............................................................................. 50 Newly Graduated Nurse Selection Process and Demographics ........................... 51 Preceptor Selection Process and Demographics ................................................... 52 Data Collection ............................................................................................................53 Interviews .............................................................................................................. 54 Observation ........................................................................................................... 56 Documents ............................................................................................................ 57 Data Analysis ...............................................................................................................58 Validity and Reliability ......................................................................................... 60 Limitations ............................................................................................................ 64 Data Analysis Results ..................................................................................................66 Data Analysis of Research Question 1.................................................................. 67 Data Analysis of Research Question 2.................................................................. 92 Summary of Preceptor Data Analysis ................................................................. 110 Cross-Categorical Thematic Summary of RQ1 and RQ2 Findings ...........................111 Preceptor-Guided Clinical Orientation Program Facilitators ............................. 112 Preceptor-Guided Clinical Orientation Program Barriers ................................... 113 Conclusions ......................................................................................................... 116 Program Evaluation ...................................................................................................117 Step I: Learner Preparation ................................................................................. 118 iii Step II: Climate Preparation................................................................................ 118 Step III: Model for Collaborative Planning ........................................................ 120 Step IV: Assessing Learning Needs .................................................................... 121 Step V: Developing Objectives ........................................................................... 122 Step VI: Learning Plans ...................................................................................... 122 Step VII: Conducting the Designed Learning Experience .................................. 123 Step VIII: Evaluating Learning Outcomes and Reassessing Learning Needs....................................................................................................... 123 Conclusions ......................................................................................................... 134 Section 3: The Project ......................................................................................................137 Introduction ................................................................................................................137 Description and Goals ................................................................................................137 Rationale ....................................................................................................................138 Review of the Literature ............................................................................................139 Preceptors ............................................................................................................ 140 Mentors ............................................................................................................... 148 Coaches ............................................................................................................... 152 Conclusion .......................................................................................................... 153 Executive Summary ............................................................................................ 153 Implementation ..........................................................................................................155 Project Evaluation ......................................................................................................155 Social Change Implications of the Study ...................................................................155 Conclusion .................................................................................................................156 iv Section 4: Reflections and Conclusions ...........................................................................158 Introduction ................................................................................................................158 Project Strengths and Limitations ..............................................................................158 Recommendations for Alternative Approaches .........................................................160 Scholarship, Project Development, and Leadership and Change ..............................161 Reflections on the Importance of the Work ...............................................................164 Implications, Applications, and Direction and Directions for Future Research ........165 Conclusion .................................................................................................................166 References ........................................................................................................................168 Appendix A: The Project .................................................................................................187 Appendix B: Interview Question Grid .............................................................................216 Appendix C: NGN Semistructured Interview Tool .........................................................217 Appendix D: Preceptor Semistructured Interview Tool ..................................................220 Appendix E: Sample NGN Interview Transcript .............................................................222 Appendix F: NGN Data Codebook Categories and Subcategory Example .....................234 Appendix G: Preceptor Interview ....................................................................................235 Appendix H: Preceptor Data Codebook Categories and Subcategories Example ...........246 Appendix I: Preceptor Academy Goals ...........................................................................247 Appendix J: Interpretive Summary of NGN1 interview ..................................................248 Appendix K: Interpretive Summary of Preceptor Interview............................................256

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Walden University
ScholarWorks

Walden Dissertations and Doctoral Studies
Walden Dissertations and Doctoral Studies Collection

2020

Qualitative Evaluation of a Hospital-Based Preceptor-Guided
Clinical Orientation Program
Brian Eigelbach Martin
Walden University




Follow this and additional works at: https://scholarworks.waldenu.edu/dissertations

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This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies
Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an
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, Walden University

College of Education




This is to certify that the doctoral study by


Brian Eigelbach Martin


has been found to be complete and satisfactory in all respects,
and that any and all revisions required by
the review committee have been made.



Review Committee
Dr. Carole Pearce, Committee Chairperson, Education Faculty
Dr. Jeanne Sorrell, Committee Member, Education Faculty
Dr. Floralba Arbelo Marrero, University Reviewer, Education Faculty




Chief Academic Officer and Provost
Sue Subocz, Ph.D.



Walden University
2020

, Abstract

Qualitative Evaluation of a Hospital-Based Preceptor-Guided Clinical Orientation

Program

by

Brian Eigelbach Martin



MS, Walden University, 2015

MBA, Baker College, 2003

BS, University of the State of New York, 1994

ADN, Eastern Kentucky University, 1980




Project Study Submitted in Partial Fulfillment

of the Requirements for the Degree of

Doctor of Education




Walden University

December 2020

, Abstract

Effective preceptor-guided clinical orientation programs (PGCOP) help new graduate

nurses (NGNs) across the theory-practice gap to provide safe, effective, and efficient

patient care. This constructivist-designed qualitative program evaluation study explored

NGNs’ and preceptors’ perceptions of a local hospital’s PGCOP as an effective transition

vehicle. The conceptual framework combined Knowles’ andragogical process model for

learning with the new world Kirkpatrick model evaluation model. The sample included 7

NGNs who graduated in the past year and had no prior orientation experience and 5

preceptors employed by the study site for at least 1 year. A goal-free approach guided

data collection with face-to-face semistructured participant interviews. Data analysis was

emergent and performed simultaneously with data collection. Data were coded,

categorized, and then aggregated into themes. Two cross-categorical themes, PGCOP

facilitators and PGCOP barriers emerged. Orientation in smaller acute care areas

appeared to expedite interactions between the NGN and preceptor, facilitating the

PGCOP process and increasing NGN confidence. Orientation in the larger general

medical-surgical units hampered NGN/preceptor interactions resulting in the NGNs

feeling intrusive when asking questions of the preceptor, creating a barrier in the PGCOP

process. The study culminated in a program evaluation report delivered to study site

leadership. Application of the recommendations from this study could result in a theory-

based training program for preceptors that promotes evidence-based practices increasing

the effectiveness and safety of NGNs entering the organization.

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