Operations and Supply Chain Management
11th Edition
by Roberta S. Russell
Complete Chapter Solutions Manual
are included (Ch 1 to 17)
** Immediate Download
** Swift Response
** All Chapters included
** Excel Files included
,1 Introduction to Operations and Supply
Chain Management
Answers to Questions
1.1. The operations function involves organizing work, selecting processes, arranging layouts, locating
facilities, designing jobs, measuring performance, controlling quality, scheduling work, managing
inventory, and planning production. Operations interacts with marketing in product development,
forecasting, production planning, and customer service. Operations and finance interact in capital
budgeting, cost analysis, production and inventory planning, and expansion and technology plans.
Operations and human resources work together recruiting, training and evaluating workers, designing
jobs and working with unions. IT and operations work together daily on e-commerce, enterprise resource
planning and supply chain management systems.
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other business
functions.
Section Reference 1: The Operations Function
Bloomcode: Knowledge
1.2. a. Operations at a bank involves transferring funds, processing funds, providing checks, cashing
checks, preparing monthly statements, reconciling statements, approving loans, loaning money, keeping
track of loan payments, approving credit cards, and more.
b. Operations at a retail store involves purchasing goods, stocking goods, selling goods, keeping track of
inventory, scheduling workers, laying out the store, locating the store, forecasting demand, and more.
c. Operations at a hospital involves preparing the rooms, scheduling doctors, nurses and other workers,
processing paperwork, ordering supplies, caring for patients, maintaining the facility, laying out the
facility, ensuring quality and more.
d. Operations at a cable TV company involves taking orders, installing equipment, maintaining
equipment, keeping the shows on the air, scheduling work, processing statements and payments, and
more.
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other business
functions.
Section Reference 1: The Operations Function
Bloomcode: Comprehension
1.3. Inventions during the industrial revolution brought workers together under one roof in a factory
setting where division of labor and interchangeable parts encouraged the formation of separate worker
and management jobs. Ideas from the scientific management era made work more efficient. Human
relations theorists emphasized the importance of the human element in operations management. The
management science era saw many advances in quantitative techniques and their application. The quality
revolution focused management on meeting customer expectations and emphasized quality over quantity.
The Internet brought numerous opportunities to do work faster and better. It also opened doors to new
markets worldwide. The era of globalization gave birth to successful global companies that competed
Solutions Manual 1.1 Chapter 1
, Russell & Taylor Operations and Supply Chain Management, 11th Edition
worldwide for both market access and production resources. As trade and globalization sped up, rapid
growth was tempered by environmental constraints and sustainability and resilience became a major issue
of global concern. Technology once again broke the impasse with the digitization of businesses, social
networks and the Internet of Things. The global pandemic slowed both the connectivity of global markets,
production and supply chains and the need for localization of markets, resources and supply chains.
Difficulty: Easy
Learning Objective 2: Discuss the key factors that have contributed to the evolution of operations and
supply chain management.
Section Reference 2: The Evolution of Operations and Supply Chain Management
Bloomcode: Comprehension
1.4. Productivity is the efficiency with which inputs are transformed into outputs. It is calculated by
dividing units of output by units of input. Output can be represented by units or dollars of sales made,
products produced, customers served, or calls answered. The most common input is labor hours, although
a variety of inputs can be used, such as labor cost, labor cost + machine cost + energy cost, and so forth.
Difficulty: Easy
Learning Objective 4: Calculate and interpret productivity measures used for measuring competitiveness.
Section Reference 4: Productivity and Competitiveness
Bloomcode: Knowledge
1.5. Student answers will vary.
Difficulty: Easy
Learning Objective 4: Calculate and interpret productivity measures used for measuring competitiveness.
Section Reference 4: Productivity and Competitiveness
Bloomcode: Comprehension
1.6. Student answers will vary.
Difficulty: Easy
Learning Objective 3: Discuss how and why businesses operate globally, and the importance of
globalization in supply chain management.
Section Reference 3: Globalization
Bloomcode: Comprehension
1.7. Students can begin this assignment by accessing Fortune’s homepage and referring to the Fortune
500 or Global 500 by industry. The leaders in each industry are listed and there is usually some
discussion of industry concerns. Individual data on companies can be found at Hoover’s website
(www.hoovers.com).
Difficulty: Easy
Learning Objective 5: Discuss the importance of operations and supply chain management to a firm's
strategy, and the process of developing, aligning, and deploying strategy.
Section Reference 5: Strategy and Operations
Solutions Manual 1.2 Chapter 1
11th Edition
by Roberta S. Russell
Complete Chapter Solutions Manual
are included (Ch 1 to 17)
** Immediate Download
** Swift Response
** All Chapters included
** Excel Files included
,1 Introduction to Operations and Supply
Chain Management
Answers to Questions
1.1. The operations function involves organizing work, selecting processes, arranging layouts, locating
facilities, designing jobs, measuring performance, controlling quality, scheduling work, managing
inventory, and planning production. Operations interacts with marketing in product development,
forecasting, production planning, and customer service. Operations and finance interact in capital
budgeting, cost analysis, production and inventory planning, and expansion and technology plans.
Operations and human resources work together recruiting, training and evaluating workers, designing
jobs and working with unions. IT and operations work together daily on e-commerce, enterprise resource
planning and supply chain management systems.
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other business
functions.
Section Reference 1: The Operations Function
Bloomcode: Knowledge
1.2. a. Operations at a bank involves transferring funds, processing funds, providing checks, cashing
checks, preparing monthly statements, reconciling statements, approving loans, loaning money, keeping
track of loan payments, approving credit cards, and more.
b. Operations at a retail store involves purchasing goods, stocking goods, selling goods, keeping track of
inventory, scheduling workers, laying out the store, locating the store, forecasting demand, and more.
c. Operations at a hospital involves preparing the rooms, scheduling doctors, nurses and other workers,
processing paperwork, ordering supplies, caring for patients, maintaining the facility, laying out the
facility, ensuring quality and more.
d. Operations at a cable TV company involves taking orders, installing equipment, maintaining
equipment, keeping the shows on the air, scheduling work, processing statements and payments, and
more.
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other business
functions.
Section Reference 1: The Operations Function
Bloomcode: Comprehension
1.3. Inventions during the industrial revolution brought workers together under one roof in a factory
setting where division of labor and interchangeable parts encouraged the formation of separate worker
and management jobs. Ideas from the scientific management era made work more efficient. Human
relations theorists emphasized the importance of the human element in operations management. The
management science era saw many advances in quantitative techniques and their application. The quality
revolution focused management on meeting customer expectations and emphasized quality over quantity.
The Internet brought numerous opportunities to do work faster and better. It also opened doors to new
markets worldwide. The era of globalization gave birth to successful global companies that competed
Solutions Manual 1.1 Chapter 1
, Russell & Taylor Operations and Supply Chain Management, 11th Edition
worldwide for both market access and production resources. As trade and globalization sped up, rapid
growth was tempered by environmental constraints and sustainability and resilience became a major issue
of global concern. Technology once again broke the impasse with the digitization of businesses, social
networks and the Internet of Things. The global pandemic slowed both the connectivity of global markets,
production and supply chains and the need for localization of markets, resources and supply chains.
Difficulty: Easy
Learning Objective 2: Discuss the key factors that have contributed to the evolution of operations and
supply chain management.
Section Reference 2: The Evolution of Operations and Supply Chain Management
Bloomcode: Comprehension
1.4. Productivity is the efficiency with which inputs are transformed into outputs. It is calculated by
dividing units of output by units of input. Output can be represented by units or dollars of sales made,
products produced, customers served, or calls answered. The most common input is labor hours, although
a variety of inputs can be used, such as labor cost, labor cost + machine cost + energy cost, and so forth.
Difficulty: Easy
Learning Objective 4: Calculate and interpret productivity measures used for measuring competitiveness.
Section Reference 4: Productivity and Competitiveness
Bloomcode: Knowledge
1.5. Student answers will vary.
Difficulty: Easy
Learning Objective 4: Calculate and interpret productivity measures used for measuring competitiveness.
Section Reference 4: Productivity and Competitiveness
Bloomcode: Comprehension
1.6. Student answers will vary.
Difficulty: Easy
Learning Objective 3: Discuss how and why businesses operate globally, and the importance of
globalization in supply chain management.
Section Reference 3: Globalization
Bloomcode: Comprehension
1.7. Students can begin this assignment by accessing Fortune’s homepage and referring to the Fortune
500 or Global 500 by industry. The leaders in each industry are listed and there is usually some
discussion of industry concerns. Individual data on companies can be found at Hoover’s website
(www.hoovers.com).
Difficulty: Easy
Learning Objective 5: Discuss the importance of operations and supply chain management to a firm's
strategy, and the process of developing, aligning, and deploying strategy.
Section Reference 5: Strategy and Operations
Solutions Manual 1.2 Chapter 1
