WGU C235 Training and Development
Questions and Answers with Verified
Solutions
360 Degree Review ✔✔Receiving feedback from all those affected by the work of a particular
individual, including customers, suppliers, bosses, subordinates, peers, and others.
4 Cs ✔✔Communication skills, collaboration skills, cognitive skills, and consulting skills.
ABC Rule ✔✔A way in which to deliver both positive and negative feedback that is non-
accusatory and non-inflammatory ("When you do A, then I feel B, and the organizational
consequences are C").
ADDIE Model ✔✔A common framework for training and development where the five steps in
the model are Assessment, Design, Development, Implementation, and Evaluation.
ASTD Competency Model ✔✔States the competencies needed by trainers and facilitators,
including "foundational" competencies, such as interpersonal skills (e.g., communicating
effectively), business and management knowledge (e.g., thinking strategically), and personal traits
(e.g., adaptability).
Action Learning ✔✔An approach to leadership development that integrates classroom learning
and on-the-job learning by working on real problems.
Adverse Impact ✔✔A substantially different rate of selection in hiring, promotion or other
employment decision which works to the disadvantage of members of a race, sex or ethnic group.
Affirmative Defense ✔✔Supervisors are taught what sexual harassment is, how to prevent it, and
what to do in case an employee claims that he or she has been a victim of sexual harassment.
,Alternation Rankins ✔✔A ranking approach where a supervisor will identify the top and bottom
performers, remove their names from the group of ratees, and repeat this process until all
employees are ranked.
Action Plan ✔✔A plan developed at the end of training to aid in transfer, overcoming potential
obstacles back at work, and avoiding relapse.
Asychroneous ✔✔A type of e-learning in which students do not interact at the same time, but
whenever they are available.
Behavior Model Training ✔✔One well-researched approach to developing leaders in a classroom
setting, particularly at the supervisory level.
Behavior Shaping ✔✔Refers to the selective reinforcement of successfully approximate
performance of a target behavior until the target is achieved.
Behavior thinking ✔✔If what a leader is doesn't seem to explain effectiveness, perhaps it is what
a leader does.
Behavior Objective ✔✔Clearly states what a participant should be able to do at the end of the
program.
Behavioral Related Anchor Ranking Scales ✔✔A ratings approach where several dimensions of
job performance are drawn from a job analysis and "anchored" at each of several points with
statements of behavior reflecting the level of performance
Blended Learning ✔✔All information and knowledge sharing that has been done in class
traditionally through lecture is "flipped" to an online environment and class time is used instead
for discussion, synthesis, and application.
, Build Up Aproach ✔✔Strong experimental evidence at lower levels in the training evaluation
model was used to support the less direct and less conclusive evidence at the higher levels of the
model.
Buy or Build ✔✔The decision organizations face relating to investments in selecting new
employees versus investments in training and development of current human resources.
CLO ✔✔Chief Learning Officer, sometimes referred to as the CKO or "Chief Knowledge
Officer." This is a strategic position charged with thinking critically about the organization's long-
term needs for talent and how best to position the training and development process within the
broader framework of the organization's capabilities to fulfill customer needs and fend off potential
competitive rivals.
Career ✔✔A series of work-related positions a person holds throughout life.
Career Development ✔✔Doing both career management and career planning together is
sometimes called career development.
Career Management ✔✔Doing both career management and career planning together is sometimes
called career development.
Career Planning ✔✔How an individual views career moves in order to achieve life goals, as well
as discovering what knowledge, skills, abilities, or other characteristics need to be developed over
time in order to qualify for promotions and/or job changes that align with the individuals desired
direction.
Career Plateau ✔✔Organizations are organized like pyramids and thus the higher up you go the
fewer positions there are above you. When employees have reached the level where they have
"topped out" they have hit a career plateau, where there is no more upward movement.
Questions and Answers with Verified
Solutions
360 Degree Review ✔✔Receiving feedback from all those affected by the work of a particular
individual, including customers, suppliers, bosses, subordinates, peers, and others.
4 Cs ✔✔Communication skills, collaboration skills, cognitive skills, and consulting skills.
ABC Rule ✔✔A way in which to deliver both positive and negative feedback that is non-
accusatory and non-inflammatory ("When you do A, then I feel B, and the organizational
consequences are C").
ADDIE Model ✔✔A common framework for training and development where the five steps in
the model are Assessment, Design, Development, Implementation, and Evaluation.
ASTD Competency Model ✔✔States the competencies needed by trainers and facilitators,
including "foundational" competencies, such as interpersonal skills (e.g., communicating
effectively), business and management knowledge (e.g., thinking strategically), and personal traits
(e.g., adaptability).
Action Learning ✔✔An approach to leadership development that integrates classroom learning
and on-the-job learning by working on real problems.
Adverse Impact ✔✔A substantially different rate of selection in hiring, promotion or other
employment decision which works to the disadvantage of members of a race, sex or ethnic group.
Affirmative Defense ✔✔Supervisors are taught what sexual harassment is, how to prevent it, and
what to do in case an employee claims that he or she has been a victim of sexual harassment.
,Alternation Rankins ✔✔A ranking approach where a supervisor will identify the top and bottom
performers, remove their names from the group of ratees, and repeat this process until all
employees are ranked.
Action Plan ✔✔A plan developed at the end of training to aid in transfer, overcoming potential
obstacles back at work, and avoiding relapse.
Asychroneous ✔✔A type of e-learning in which students do not interact at the same time, but
whenever they are available.
Behavior Model Training ✔✔One well-researched approach to developing leaders in a classroom
setting, particularly at the supervisory level.
Behavior Shaping ✔✔Refers to the selective reinforcement of successfully approximate
performance of a target behavior until the target is achieved.
Behavior thinking ✔✔If what a leader is doesn't seem to explain effectiveness, perhaps it is what
a leader does.
Behavior Objective ✔✔Clearly states what a participant should be able to do at the end of the
program.
Behavioral Related Anchor Ranking Scales ✔✔A ratings approach where several dimensions of
job performance are drawn from a job analysis and "anchored" at each of several points with
statements of behavior reflecting the level of performance
Blended Learning ✔✔All information and knowledge sharing that has been done in class
traditionally through lecture is "flipped" to an online environment and class time is used instead
for discussion, synthesis, and application.
, Build Up Aproach ✔✔Strong experimental evidence at lower levels in the training evaluation
model was used to support the less direct and less conclusive evidence at the higher levels of the
model.
Buy or Build ✔✔The decision organizations face relating to investments in selecting new
employees versus investments in training and development of current human resources.
CLO ✔✔Chief Learning Officer, sometimes referred to as the CKO or "Chief Knowledge
Officer." This is a strategic position charged with thinking critically about the organization's long-
term needs for talent and how best to position the training and development process within the
broader framework of the organization's capabilities to fulfill customer needs and fend off potential
competitive rivals.
Career ✔✔A series of work-related positions a person holds throughout life.
Career Development ✔✔Doing both career management and career planning together is
sometimes called career development.
Career Management ✔✔Doing both career management and career planning together is sometimes
called career development.
Career Planning ✔✔How an individual views career moves in order to achieve life goals, as well
as discovering what knowledge, skills, abilities, or other characteristics need to be developed over
time in order to qualify for promotions and/or job changes that align with the individuals desired
direction.
Career Plateau ✔✔Organizations are organized like pyramids and thus the higher up you go the
fewer positions there are above you. When employees have reached the level where they have
"topped out" they have hit a career plateau, where there is no more upward movement.
