WGU C235 Study Guide Latest 2022
Already Passed
Analyze how training and development is strategically important in an organization. ✔✔The basic
aim of training and development programs is to help the organization achieve its mission and goals
by improving individual and ultimately, organizational performance.
Differentiate between training and development. ✔✔Training is generally regarded as an
organization's planned effort to facilitate employees' learning of job-related knowledge, skills, and
competencies for the current job. Development has a more long-term focus represented by formal
education, job experiences, relationships and assessments of personality and abilities that help
employees prepare for future jobs.
What are the steps of the ADDIE model of training and development. ✔✔analysis, design,
development, implementation, and evaluation
Age Discrimination in Employment Act ✔✔Law that prohibits discrimination in employment
against persons age 40 and over. It prohibits disparate treatment where the employer consciously
considers age to be a factor in hiring decisions, with certain exceptions for public safety jobs
(pilots, bus drivers).
Civil Rights Act. ✔✔Law prohibits discrimination in employment practices on the basis of race,
color, national origin, religion and sex.
Americans with Disabilities Act ✔✔A law that states an employer may not discriminate against
either an applicant or a current employee because he or she was previously disabled or appears to
be disabled. The key question is whether or not the person can perform the "essential job functions"
after the employer makes "reasonable accommodations."
, Copyright Act ✔✔Prohibits printing, duplication, distribution, or vending copies to another's
literacy, artistic, other creative expression except under certain circumstances.
What are the two traditional approaches to the development of competency models? ✔✔Trainers
have focused on the development of skills and educators have focused on the transmission of
knowledge.
What are the limiations with each of these approaches? ✔✔Competency models suggest that both
of these approaches are too narrow in that effective behavior in any job requires a combination of
skills, knowledge, and other characteristics.
What are the 4 competency stages? ✔✔Acquiring, applying, mastering and influencing
What two actions are performed to develop a competency model? ✔✔(1) Determining traits of
employees who hold that positions(2) Identify the organizations top-performing performers (in
that role)
What are the competencies a trainer must possess. (see topic 5.6) ✔✔1) Training expert (2)
SME(3) Consultant (4) Communications expert
What are the three levels of needs assessment. ✔✔Organization analysis, task level and person
level
What main goal of conducting an organizational level needs assessment ✔✔The main goal is to
look at the vision and future direction and determine the workforce needs of the future.
What main goal of conducting an task level needs assessment ✔✔Analysts are concerned with
what needs to be taught in a training program and how certain skills and knowledge translate into
task performance.
Already Passed
Analyze how training and development is strategically important in an organization. ✔✔The basic
aim of training and development programs is to help the organization achieve its mission and goals
by improving individual and ultimately, organizational performance.
Differentiate between training and development. ✔✔Training is generally regarded as an
organization's planned effort to facilitate employees' learning of job-related knowledge, skills, and
competencies for the current job. Development has a more long-term focus represented by formal
education, job experiences, relationships and assessments of personality and abilities that help
employees prepare for future jobs.
What are the steps of the ADDIE model of training and development. ✔✔analysis, design,
development, implementation, and evaluation
Age Discrimination in Employment Act ✔✔Law that prohibits discrimination in employment
against persons age 40 and over. It prohibits disparate treatment where the employer consciously
considers age to be a factor in hiring decisions, with certain exceptions for public safety jobs
(pilots, bus drivers).
Civil Rights Act. ✔✔Law prohibits discrimination in employment practices on the basis of race,
color, national origin, religion and sex.
Americans with Disabilities Act ✔✔A law that states an employer may not discriminate against
either an applicant or a current employee because he or she was previously disabled or appears to
be disabled. The key question is whether or not the person can perform the "essential job functions"
after the employer makes "reasonable accommodations."
, Copyright Act ✔✔Prohibits printing, duplication, distribution, or vending copies to another's
literacy, artistic, other creative expression except under certain circumstances.
What are the two traditional approaches to the development of competency models? ✔✔Trainers
have focused on the development of skills and educators have focused on the transmission of
knowledge.
What are the limiations with each of these approaches? ✔✔Competency models suggest that both
of these approaches are too narrow in that effective behavior in any job requires a combination of
skills, knowledge, and other characteristics.
What are the 4 competency stages? ✔✔Acquiring, applying, mastering and influencing
What two actions are performed to develop a competency model? ✔✔(1) Determining traits of
employees who hold that positions(2) Identify the organizations top-performing performers (in
that role)
What are the competencies a trainer must possess. (see topic 5.6) ✔✔1) Training expert (2)
SME(3) Consultant (4) Communications expert
What are the three levels of needs assessment. ✔✔Organization analysis, task level and person
level
What main goal of conducting an organizational level needs assessment ✔✔The main goal is to
look at the vision and future direction and determine the workforce needs of the future.
What main goal of conducting an task level needs assessment ✔✔Analysts are concerned with
what needs to be taught in a training program and how certain skills and knowledge translate into
task performance.
