WGU C232 Study Guide Questions and
Answers 100% Solved
What role does the planning function of human resource management play within organizations?
✔✔Strategic and short & medium range planning Align human resources with strategic mission
of organization
What role does the staffing function of human resource management play within organizations?
✔✔Recruiting and selection of people with the needed skills of jobs within the organization
What are the types of employee compensation? ✔✔Direct and indirect
What is the role of performance appraisals? ✔✔Measure and monitor employee performance
How does HRM enhance human potential? ✔✔Through training and development
HRM's work on improving the workplace environment focuses what two environments?
✔✔Physical and psychological
What must management be aware of in order to maintain effective work relationships?
✔✔Employee rights
What impact has globalization had on HR practices? ✔✔HR policies need international
applicability and be cognizant (and inclusive) of other cultures
What are the four implicit HR objectives? ✔✔Improve productivity Improve quality of work life
Ensure legal compliance Foster ethical behavior
,How can HR managers make a significant contribution toward productivity improvements?
✔✔Work organization-processes/distribution organization of work design Work design-contents,
methods, and relationships among jobs
How do organizations improve the quality of work life? How have employees' attitudes regarding
involvement with their work shifted? ✔✔Greater involvement in work-enjoy more autonomy and
chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and regulations?
✔✔Protect employees, protect organizaiton, and avoid liability
Define the term "moral philosophy." ✔✔Principles, rules, and values people use when deciding
what is right or wrong
How can HR professionals create a culture where ethical behavior is encouraged? ✔✔Create a
positive work environment Hiring ethical individuals Provide ethical training Labeling and
modeling ethical behavior Creating a well-defined code of ethics Establishing a open-door policy
Providing an employee assisntance program
Define the term "business ethics." ✔✔Values and principles used to decide whether the collective
behavior of an organization's members is appropriate
What are the six major trends have been identified as influencing the work environment?
✔✔Increased competition Costs and benefits associated with HR utilization Productivity changes
(changes in technology, capital investment, economic changes, capital utilization, outsourcing, and
government policies
Internal Environment: Define "culture" and identify who shapes an organization's culture.
✔✔Organization's value system-identified people's values and assumptions about their willingness
to work, their ethics, and the way they should be treated
, Internal Environment: Define technology. ✔✔Equipment and knowledge used to produce goods
and services
Internal Environment: How does technology influence an organization's structure?
✔✔Technology can influence how jobs are borken down and the overall heirarchy--flat versus
vertical
Internal Environment: Organizational size is an important factor in determining
________________. ✔✔HR activities
Internal Environment: How does the economy influence HR activities? ✔✔Strong economy=tight
labor market (low unemployment, higher wages, competitive recruitment, and desire for training)
Internal Environment: How does international competition influence HR activities? ✔✔Changes
in laws (tariff, NAFTA, import/export), foreign labor forces, and economic developments force
competitiveness
Define the term "SWOT". ✔✔Strengths, weakness, opportunities, and threats--strengths and
weakness are internal to the organization and things we can control; opportunities and threats are
external to the organization and things we cannot control
What is the purpose of a SWOT analysis? ✔✔play to strengths, moderate weaknesses, make the
most of opportunities, and manage or eliminate threats
What are the six HR competencies? ✔✔Provide transformational leadership Collaborate and
resolve strategic challenges within the firm Encourage real employee invovlement Empower and
facilitate learning as well as change and decision making Maintain a global business perspective
Answers 100% Solved
What role does the planning function of human resource management play within organizations?
✔✔Strategic and short & medium range planning Align human resources with strategic mission
of organization
What role does the staffing function of human resource management play within organizations?
✔✔Recruiting and selection of people with the needed skills of jobs within the organization
What are the types of employee compensation? ✔✔Direct and indirect
What is the role of performance appraisals? ✔✔Measure and monitor employee performance
How does HRM enhance human potential? ✔✔Through training and development
HRM's work on improving the workplace environment focuses what two environments?
✔✔Physical and psychological
What must management be aware of in order to maintain effective work relationships?
✔✔Employee rights
What impact has globalization had on HR practices? ✔✔HR policies need international
applicability and be cognizant (and inclusive) of other cultures
What are the four implicit HR objectives? ✔✔Improve productivity Improve quality of work life
Ensure legal compliance Foster ethical behavior
,How can HR managers make a significant contribution toward productivity improvements?
✔✔Work organization-processes/distribution organization of work design Work design-contents,
methods, and relationships among jobs
How do organizations improve the quality of work life? How have employees' attitudes regarding
involvement with their work shifted? ✔✔Greater involvement in work-enjoy more autonomy and
chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and regulations?
✔✔Protect employees, protect organizaiton, and avoid liability
Define the term "moral philosophy." ✔✔Principles, rules, and values people use when deciding
what is right or wrong
How can HR professionals create a culture where ethical behavior is encouraged? ✔✔Create a
positive work environment Hiring ethical individuals Provide ethical training Labeling and
modeling ethical behavior Creating a well-defined code of ethics Establishing a open-door policy
Providing an employee assisntance program
Define the term "business ethics." ✔✔Values and principles used to decide whether the collective
behavior of an organization's members is appropriate
What are the six major trends have been identified as influencing the work environment?
✔✔Increased competition Costs and benefits associated with HR utilization Productivity changes
(changes in technology, capital investment, economic changes, capital utilization, outsourcing, and
government policies
Internal Environment: Define "culture" and identify who shapes an organization's culture.
✔✔Organization's value system-identified people's values and assumptions about their willingness
to work, their ethics, and the way they should be treated
, Internal Environment: Define technology. ✔✔Equipment and knowledge used to produce goods
and services
Internal Environment: How does technology influence an organization's structure?
✔✔Technology can influence how jobs are borken down and the overall heirarchy--flat versus
vertical
Internal Environment: Organizational size is an important factor in determining
________________. ✔✔HR activities
Internal Environment: How does the economy influence HR activities? ✔✔Strong economy=tight
labor market (low unemployment, higher wages, competitive recruitment, and desire for training)
Internal Environment: How does international competition influence HR activities? ✔✔Changes
in laws (tariff, NAFTA, import/export), foreign labor forces, and economic developments force
competitiveness
Define the term "SWOT". ✔✔Strengths, weakness, opportunities, and threats--strengths and
weakness are internal to the organization and things we can control; opportunities and threats are
external to the organization and things we cannot control
What is the purpose of a SWOT analysis? ✔✔play to strengths, moderate weaknesses, make the
most of opportunities, and manage or eliminate threats
What are the six HR competencies? ✔✔Provide transformational leadership Collaborate and
resolve strategic challenges within the firm Encourage real employee invovlement Empower and
facilitate learning as well as change and decision making Maintain a global business perspective
