WGU C720 Operations and Supply Chain
Management – Questions and Answers
Already Passed
Operations ✔✔The process used to acquire inputs, such as people, capital, and material, and
transform them into outputs, such as products and services.
Operations Manager ✔✔They allocate resources.
Capital ✔✔Facilities and equipment
Competitive Advantage ✔✔Developing capabilities that customers value, can be sustained over
the long-term, and competitors find difficult to replicate.
Inseparability ✔✔The process of separating production from consumption; cannot be done for
services because they are produced and consumed simultaneously.
Technology ✔✔The application of knowledge, tools, processes, and procedures to solve problems.
Product Design ✔✔The characteristics, features, and performance of the product; how the product
functions; does not fundamentally change the product. Example: changing Coca-Cola's beverage
containers from glass to aluminum.
Product Technology ✔✔The application of knowledge to improve the product.
Process ✔✔How to accomplish a task.
,Process Design ✔✔How a product is made; can fundamentally alter the nature of the product.
Example: changing the taste of Coca-Cola.
Process Technology ✔✔The application of knowledge to improve a process.
Cross-Functionality ✔✔When individuals with different expertise work towards a common goal;
this is an essential business process.
Concurrent Engineering ✔✔Completing product design and process design simultaneously.
Functional Areas ✔✔Subsystems within an organization, such as marketing, finance, and
accounting, that are linked together by a common organizational goal.
Strategy ✔✔Consists of the organizational goals and the methods of implementing the goals; every
element of the SWOT analysis should be considered when developing strategies.
Key Policies ✔✔Main goals of an organization.
Organizational Structure ✔✔The formal relationships among different functional areas that aids
in communication.
Relative Advantage ✔✔Where one entity has an advantage over another; will often trade their
specialized products for those that they do not produce; companies with a relative advantage are
able to produce products at a lower cost than their competitors.
North American Free Trade Agreement (NAFTA) ✔✔A free trade agreement between the United
State, Mexico, and Canada to reduce tariffs and other trade restrictions.
, General Agreement on Tariffs and Trade (GATT) ✔✔A trade agreement designed to reduce tariffs
and other trade restrictions.
Sustainability ✔✔Balancing the interconnected obligations to economic viability, society, and the
environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? ✔✔88 percent
Supporting Goods ✔✔Supplies and equipment that aid in the development of products and
services.
Market Share ✔✔The percentage of sales in a particular market.
VIRAL ✔✔Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis ✔✔Analyzing the internal (strengths and weaknesses) and external (opportunities
and threats) environments.
Requirements for developing competitive advantage ✔✔SWOT, business process, competitive
capabilities, and customer requirements.
Learning Curve ✔✔Continuously improving a product to make it better and cheaper.
Synergy ✔✔Teamwork where the whole is greater than the sum of its parts.
Key Processes ✔✔Strategy development, product development, system development, and order
fulfillment.
System ✔✔The process of producing goods and system.
Management – Questions and Answers
Already Passed
Operations ✔✔The process used to acquire inputs, such as people, capital, and material, and
transform them into outputs, such as products and services.
Operations Manager ✔✔They allocate resources.
Capital ✔✔Facilities and equipment
Competitive Advantage ✔✔Developing capabilities that customers value, can be sustained over
the long-term, and competitors find difficult to replicate.
Inseparability ✔✔The process of separating production from consumption; cannot be done for
services because they are produced and consumed simultaneously.
Technology ✔✔The application of knowledge, tools, processes, and procedures to solve problems.
Product Design ✔✔The characteristics, features, and performance of the product; how the product
functions; does not fundamentally change the product. Example: changing Coca-Cola's beverage
containers from glass to aluminum.
Product Technology ✔✔The application of knowledge to improve the product.
Process ✔✔How to accomplish a task.
,Process Design ✔✔How a product is made; can fundamentally alter the nature of the product.
Example: changing the taste of Coca-Cola.
Process Technology ✔✔The application of knowledge to improve a process.
Cross-Functionality ✔✔When individuals with different expertise work towards a common goal;
this is an essential business process.
Concurrent Engineering ✔✔Completing product design and process design simultaneously.
Functional Areas ✔✔Subsystems within an organization, such as marketing, finance, and
accounting, that are linked together by a common organizational goal.
Strategy ✔✔Consists of the organizational goals and the methods of implementing the goals; every
element of the SWOT analysis should be considered when developing strategies.
Key Policies ✔✔Main goals of an organization.
Organizational Structure ✔✔The formal relationships among different functional areas that aids
in communication.
Relative Advantage ✔✔Where one entity has an advantage over another; will often trade their
specialized products for those that they do not produce; companies with a relative advantage are
able to produce products at a lower cost than their competitors.
North American Free Trade Agreement (NAFTA) ✔✔A free trade agreement between the United
State, Mexico, and Canada to reduce tariffs and other trade restrictions.
, General Agreement on Tariffs and Trade (GATT) ✔✔A trade agreement designed to reduce tariffs
and other trade restrictions.
Sustainability ✔✔Balancing the interconnected obligations to economic viability, society, and the
environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? ✔✔88 percent
Supporting Goods ✔✔Supplies and equipment that aid in the development of products and
services.
Market Share ✔✔The percentage of sales in a particular market.
VIRAL ✔✔Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis ✔✔Analyzing the internal (strengths and weaknesses) and external (opportunities
and threats) environments.
Requirements for developing competitive advantage ✔✔SWOT, business process, competitive
capabilities, and customer requirements.
Learning Curve ✔✔Continuously improving a product to make it better and cheaper.
Synergy ✔✔Teamwork where the whole is greater than the sum of its parts.
Key Processes ✔✔Strategy development, product development, system development, and order
fulfillment.
System ✔✔The process of producing goods and system.
