WGU C720 Operations and Supply Chain
Management Questions and Answers
Graded A+
Operations Management ✔✔The multidisciplinary science that organizations use to acquire
inputs (people, capital, material, or energy and transform them into outputs (products and/or
services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers ✔✔A good is tangible and a
service is not
Resources ✔✔People, Capital, and Materials
Product Design ✔✔The determination of the characteristics, features, and performance of the
product
Product Technology ✔✔The application of knowledge to improve the product
Process ✔✔Describes how to accomplish a task
Process Design ✔✔Describes how a product is made
Process Technology ✔✔The application of knowledge to improve a process
Teamwork Approach ✔✔In managing operation can help solve quality and productivity problems
Strategy ✔✔Consists of the organizational goals and the methods for implementing the goals,
called key procedures
, Business Process ✔✔A set of work activities with a preferred order, and identifiable beginning
and end, inputs, and clearly defined outputs that add value to the customer
Plan ✔✔List of actions that management expects to take
Organizational Structure ✔✔The infrastructure of formal relationships among different functions
or subsystems, such as marketing, finance, and operations
Relative Advantage ✔✔The difference between the lowest cost producer and the next lower cost
producer
Ethics ✔✔A sense of what is right and what is wrong that guide behavior
Sustainability ✔✔Reflects the efforts organizations are expected to make to balance their
interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Competitive Advantage ✔✔A capability that customers value, such as short delivery lead-time or
high product quality that gives an organization an edge against its competition
Market Share ✔✔A company's sales divided by the sales of all companies in its industry
Product Development ✔✔A teamwork oriented process that begins with the organization's
strategy and analysis of the markets as inputs
Supply Chain ✔✔Commonly used to refer to the network of organizations that participate in
producing goods or producing services
Management Questions and Answers
Graded A+
Operations Management ✔✔The multidisciplinary science that organizations use to acquire
inputs (people, capital, material, or energy and transform them into outputs (products and/or
services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers ✔✔A good is tangible and a
service is not
Resources ✔✔People, Capital, and Materials
Product Design ✔✔The determination of the characteristics, features, and performance of the
product
Product Technology ✔✔The application of knowledge to improve the product
Process ✔✔Describes how to accomplish a task
Process Design ✔✔Describes how a product is made
Process Technology ✔✔The application of knowledge to improve a process
Teamwork Approach ✔✔In managing operation can help solve quality and productivity problems
Strategy ✔✔Consists of the organizational goals and the methods for implementing the goals,
called key procedures
, Business Process ✔✔A set of work activities with a preferred order, and identifiable beginning
and end, inputs, and clearly defined outputs that add value to the customer
Plan ✔✔List of actions that management expects to take
Organizational Structure ✔✔The infrastructure of formal relationships among different functions
or subsystems, such as marketing, finance, and operations
Relative Advantage ✔✔The difference between the lowest cost producer and the next lower cost
producer
Ethics ✔✔A sense of what is right and what is wrong that guide behavior
Sustainability ✔✔Reflects the efforts organizations are expected to make to balance their
interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Competitive Advantage ✔✔A capability that customers value, such as short delivery lead-time or
high product quality that gives an organization an edge against its competition
Market Share ✔✔A company's sales divided by the sales of all companies in its industry
Product Development ✔✔A teamwork oriented process that begins with the organization's
strategy and analysis of the markets as inputs
Supply Chain ✔✔Commonly used to refer to the network of organizations that participate in
producing goods or producing services
