WGU C483 Principles of Management
Questions and Answers with Complete
Solutions
Accommodation ✔✔A style of dealing with conflict involving cooperation on behalf of the other
party but not being assertive about one's own interests
Accounting audits ✔✔Procedures used to verify accounting reports and statements
Acquisition ✔✔One firm buying another
Activity-Based costing (ABC) ✔✔A method of cost accounting designed to identify streams of
activity and then to allocate costs across particular business processes according to the mount of
time employees devote to particular activities
Adapters ✔✔Companies that take the current industry structure and its evolution as givens, and
choose where to compete.
Adverse impact ✔✔When a seemingly neutral employment practice has a disproportionately
negative effect on a protected group.
Advertising support model ✔✔Charging fees to advertise on a site.
affective conflict ✔✔Emotional disagreement directed toward other people
affiliate model ✔✔Charging fees to direct site visitors to other companies' sites
,affirmative action ✔✔Special efforts to recruit and hire qualified members of groups that have
been discriminated against in the past.
Alderfer's ERG theory ✔✔A human needs theory postulating that people have three basic sets of
needs that can operate simultaneously
arbitration ✔✔The use of a neutral third party to resolve a labor dispute.
assessment center ✔✔A managerial performance test in which candidates participate in a variety
of exercises and situations.
assets ✔✔The values of the various items the corporation owns.
Authentic leadership ✔✔A style in which the leader is true to himself or herself while leading
autocratic leadership ✔✔A form of leadership in which the leader makes decisions on his or her
own and then announces those decisions to the group
autonomous work groups ✔✔Groups that control decisions about and excution of a complete range
of tasks
avoidance ✔✔A reaction to conflict that involves ignoring the problem by doing nothing at all, or
deemphasizing the disagreement.
balance sheet ✔✔A report that shows the financial picture of a company at a given time and
itemizes assets, liabilities, and stockholders' equity
balanced scorecard ✔✔Control system combining four sets of performance measures: financial,
customer, business process, and learning and growth
,barriers to entry ✔✔Conditions that prevent new companies from entering an industry
behavioral approach ✔✔a leadership perspective that attempts to identify what good leaders do-
that is, what behaviors they exhibit
benchmarking ✔✔The process of comparing an organization's practices and technologies with
those of other companies.
Bootlegging ✔✔Informal work on projects, other than those officially assigned, of employees'
own choosing and initiative
boundaryless organization ✔✔organization in which there are no barriers to information flow.
bounded rationality ✔✔`A less-than-perfect form of rationality in which decisions makers cannot
be perfectly rational because decisions are complex and complete information is unavailable or
cannot be fully processed.
Brainstorming ✔✔A process in which group members generate as many ideas about a problem as
they can; criticism is withheld until all ideas have been proposed.
bridge leaders ✔✔A leader who bridges conflicting value systems or different cultures.
broker ✔✔A person who assembles and coordinates participants in a network
budgeting ✔✔The process of investigating what is being done and comparing the results with the
corresponding budget data to verify accomplishments or remedy differences; also called budgetary
controlling
, buffering ✔✔Creating supplies of excess resources in case of unpredictable needs
bureaucratic control ✔✔The use of rules, regulations, and authority to guide performance
business incubators ✔✔Protected environments for new, small businesses
business plan ✔✔A formal planning step that focuses on the entire venture and describes all the
elements involved in starting it.
Business strategy ✔✔The major actions by which a business competes in a particular industry or
market
Cafeteria benefit program ✔✔An employee benefit program in which employees choose from a
menu of options to create a benefit package tailored to their needs.
Caux Principles ✔✔Ethical principles established by international executives based in Caux,
Switzerland, in collaboration with business leaders from Japan, Europe, and the United States.
centralized organization ✔✔An organization in which high-level executives make most decisions
and pass them down to lower levels for implementation.
certainty ✔✔The state that exists when decision makers have accurate and comprehensive
information.
charismatic leader ✔✔A person who is dominant, self-confident, convinced of the moral
righteousness of his or her beliefs, and able to arouse a sense of excitement and adventure in
followers.
Questions and Answers with Complete
Solutions
Accommodation ✔✔A style of dealing with conflict involving cooperation on behalf of the other
party but not being assertive about one's own interests
Accounting audits ✔✔Procedures used to verify accounting reports and statements
Acquisition ✔✔One firm buying another
Activity-Based costing (ABC) ✔✔A method of cost accounting designed to identify streams of
activity and then to allocate costs across particular business processes according to the mount of
time employees devote to particular activities
Adapters ✔✔Companies that take the current industry structure and its evolution as givens, and
choose where to compete.
Adverse impact ✔✔When a seemingly neutral employment practice has a disproportionately
negative effect on a protected group.
Advertising support model ✔✔Charging fees to advertise on a site.
affective conflict ✔✔Emotional disagreement directed toward other people
affiliate model ✔✔Charging fees to direct site visitors to other companies' sites
,affirmative action ✔✔Special efforts to recruit and hire qualified members of groups that have
been discriminated against in the past.
Alderfer's ERG theory ✔✔A human needs theory postulating that people have three basic sets of
needs that can operate simultaneously
arbitration ✔✔The use of a neutral third party to resolve a labor dispute.
assessment center ✔✔A managerial performance test in which candidates participate in a variety
of exercises and situations.
assets ✔✔The values of the various items the corporation owns.
Authentic leadership ✔✔A style in which the leader is true to himself or herself while leading
autocratic leadership ✔✔A form of leadership in which the leader makes decisions on his or her
own and then announces those decisions to the group
autonomous work groups ✔✔Groups that control decisions about and excution of a complete range
of tasks
avoidance ✔✔A reaction to conflict that involves ignoring the problem by doing nothing at all, or
deemphasizing the disagreement.
balance sheet ✔✔A report that shows the financial picture of a company at a given time and
itemizes assets, liabilities, and stockholders' equity
balanced scorecard ✔✔Control system combining four sets of performance measures: financial,
customer, business process, and learning and growth
,barriers to entry ✔✔Conditions that prevent new companies from entering an industry
behavioral approach ✔✔a leadership perspective that attempts to identify what good leaders do-
that is, what behaviors they exhibit
benchmarking ✔✔The process of comparing an organization's practices and technologies with
those of other companies.
Bootlegging ✔✔Informal work on projects, other than those officially assigned, of employees'
own choosing and initiative
boundaryless organization ✔✔organization in which there are no barriers to information flow.
bounded rationality ✔✔`A less-than-perfect form of rationality in which decisions makers cannot
be perfectly rational because decisions are complex and complete information is unavailable or
cannot be fully processed.
Brainstorming ✔✔A process in which group members generate as many ideas about a problem as
they can; criticism is withheld until all ideas have been proposed.
bridge leaders ✔✔A leader who bridges conflicting value systems or different cultures.
broker ✔✔A person who assembles and coordinates participants in a network
budgeting ✔✔The process of investigating what is being done and comparing the results with the
corresponding budget data to verify accomplishments or remedy differences; also called budgetary
controlling
, buffering ✔✔Creating supplies of excess resources in case of unpredictable needs
bureaucratic control ✔✔The use of rules, regulations, and authority to guide performance
business incubators ✔✔Protected environments for new, small businesses
business plan ✔✔A formal planning step that focuses on the entire venture and describes all the
elements involved in starting it.
Business strategy ✔✔The major actions by which a business competes in a particular industry or
market
Cafeteria benefit program ✔✔An employee benefit program in which employees choose from a
menu of options to create a benefit package tailored to their needs.
Caux Principles ✔✔Ethical principles established by international executives based in Caux,
Switzerland, in collaboration with business leaders from Japan, Europe, and the United States.
centralized organization ✔✔An organization in which high-level executives make most decisions
and pass them down to lower levels for implementation.
certainty ✔✔The state that exists when decision makers have accurate and comprehensive
information.
charismatic leader ✔✔A person who is dominant, self-confident, convinced of the moral
righteousness of his or her beliefs, and able to arouse a sense of excitement and adventure in
followers.
