WGU C429 Healthcare Operations
Management – Questions and Answers
Graded A+
Stakeholders ✔✔Healthcare leaders must respond to the needs of
______ fairly, consistently and quickly to avoid conflict and ensure that the organization meets
their interests.
patient ✔✔Leaders must facilitate the building of a culture
that encourages staff to consider the _____ perspective.
goals ✔✔Leaders should set realistic, achievable ____ and
benchmarks for quality of care, patient satisfaction, and staff satisfaction.
Healthcare Organization
technology
community ✔✔The HCO (______ _________) is :
a 24/7/365 operation.
up to date with the latest changes, practices and ______.
adjusts to _______ needs.
Accountability Hierarchy ✔✔A reporting path that allows each team to communicate its needs to
the larger organization and to ensure the governing board of negotiated acceptance of goals.
Operational Leadership ✔✔Helps determine the need for change within the healthcare
organization. Purpose is to sustain an infrastructure to ensure that the HCO's array of services is
effectively designed, aligned, integrated, and continuously improved.
, Boundary Spanning ✔✔Monitor all external stakeholder groups to identify changes in their needs
and desires
Forecast patient needs to plan staffing and facilities
Service Lines ✔✔Operating units designed around patient-focused care for related disease groups
and similar medical specialties
Governing Board (board of trustees) ✔✔The purpose of the _______ ________ of a well-managed
HCO is to create and maintain a foundation for relationships among the stakeholders that identifies
and implements their wishes as effectively as possible. To set corporate goals, monitor progress
and strategic protection, and make strategic decisions.
Control
Comparability
Profitability ✔✔To be successful, accountability (for senior management) must pass three tests:
_________. Operational scorecard performance should equal or exceed negotiated goals. In units
large enough to have strategic scorecards, senior leaders are collectively accountable for strategic
performance.
_________. The organization's scorecard values should be less than the values in alternative
sources for the product or service, and should be acceptably close to benchmark or best-practice
values.
_________. At the level of aggregation at which revenue is received, expenditures should equal
the amount paid minus an allowance for funding the long-run strategic goals of the organization.
HCO (Healthcare Organizations) ✔✔Community hospitals, medical practices and specialty
providers are all traditional types of _____
Trustees ✔✔Members of the governing board of not-for-profit HCOs who volunteer their time to
the organization; their only compensation is the satisfaction they achieve from their work. The title
reflects their acceptance of the assets in trust for the community; also may be called directors
Management – Questions and Answers
Graded A+
Stakeholders ✔✔Healthcare leaders must respond to the needs of
______ fairly, consistently and quickly to avoid conflict and ensure that the organization meets
their interests.
patient ✔✔Leaders must facilitate the building of a culture
that encourages staff to consider the _____ perspective.
goals ✔✔Leaders should set realistic, achievable ____ and
benchmarks for quality of care, patient satisfaction, and staff satisfaction.
Healthcare Organization
technology
community ✔✔The HCO (______ _________) is :
a 24/7/365 operation.
up to date with the latest changes, practices and ______.
adjusts to _______ needs.
Accountability Hierarchy ✔✔A reporting path that allows each team to communicate its needs to
the larger organization and to ensure the governing board of negotiated acceptance of goals.
Operational Leadership ✔✔Helps determine the need for change within the healthcare
organization. Purpose is to sustain an infrastructure to ensure that the HCO's array of services is
effectively designed, aligned, integrated, and continuously improved.
, Boundary Spanning ✔✔Monitor all external stakeholder groups to identify changes in their needs
and desires
Forecast patient needs to plan staffing and facilities
Service Lines ✔✔Operating units designed around patient-focused care for related disease groups
and similar medical specialties
Governing Board (board of trustees) ✔✔The purpose of the _______ ________ of a well-managed
HCO is to create and maintain a foundation for relationships among the stakeholders that identifies
and implements their wishes as effectively as possible. To set corporate goals, monitor progress
and strategic protection, and make strategic decisions.
Control
Comparability
Profitability ✔✔To be successful, accountability (for senior management) must pass three tests:
_________. Operational scorecard performance should equal or exceed negotiated goals. In units
large enough to have strategic scorecards, senior leaders are collectively accountable for strategic
performance.
_________. The organization's scorecard values should be less than the values in alternative
sources for the product or service, and should be acceptably close to benchmark or best-practice
values.
_________. At the level of aggregation at which revenue is received, expenditures should equal
the amount paid minus an allowance for funding the long-run strategic goals of the organization.
HCO (Healthcare Organizations) ✔✔Community hospitals, medical practices and specialty
providers are all traditional types of _____
Trustees ✔✔Members of the governing board of not-for-profit HCOs who volunteer their time to
the organization; their only compensation is the satisfaction they achieve from their work. The title
reflects their acceptance of the assets in trust for the community; also may be called directors
