WGU C427 Practice test Questions and
Answers
1. Which of the following has proven to be the MOST effective means of communication?
A. Face to face.
B. Voice mail.
C. Electronic mail.
D. Written memo. ✔✔A
2. What is the best strategy to gain support from physicians for implementation of a new
electronic health records system?
A. Provide regular updates on the implementation process.
B. Announce the new system's scope, goals and physician impact at physician
department meetings.
C. Allow physicians to actively participate in the process.
D. Schedule training sessions for physicians over lunch and after patients have been
seen for the day. ✔✔C
3. What is the MOST important area of expertise in information technology that a practice
manager should possess?
A. The ability to reconcile daily data entry totals.
B. The ability to identify the current and future needs.
C. The ability to repair a personal computer or printer.
D. The ability to modify practice management software. ✔✔B
4. Which of the following would NOT typically be included in an analysis of an information
system's most common problems?
A. Voltage requirements.
B. Inadequate functionality.
C. Insufficient reporting.
, D. Slow response time. ✔✔A
5. According to computer crime studies, who is responsible for more than 80% of all
network security incidents?
A. Ambitious colleagues.
B. Devious competitors.
C. Amateur hackers.
D. Disgruntled employees. ✔✔D
6. What should a healthcare provider complete to allow an outside entity to have access to
protected information under its control?
A. A covered entity agreement.
B. A joint venture contract.
C. A partnership agreement.
D. A business associate agreement. ✔✔D
7. Which of the following is NOT considered in determining physician evaluation and
management (E&M) coding?
A. The need for an interpreter.
B. The nature and complexity of decision-making in addressing the problem.
C. The time involved in counseling.
D. The amount of medical history required to be taken and reviewed ✔✔A
8. Which of the following is essential for keeping electronic patient information secure and
confidential?
A. Prohibiting off-site computer access.
B. Compliance with the Federal Security Rule.
C. Locking office doors at all times.
D. Shredding outdated patient charts. ✔✔B
Answers
1. Which of the following has proven to be the MOST effective means of communication?
A. Face to face.
B. Voice mail.
C. Electronic mail.
D. Written memo. ✔✔A
2. What is the best strategy to gain support from physicians for implementation of a new
electronic health records system?
A. Provide regular updates on the implementation process.
B. Announce the new system's scope, goals and physician impact at physician
department meetings.
C. Allow physicians to actively participate in the process.
D. Schedule training sessions for physicians over lunch and after patients have been
seen for the day. ✔✔C
3. What is the MOST important area of expertise in information technology that a practice
manager should possess?
A. The ability to reconcile daily data entry totals.
B. The ability to identify the current and future needs.
C. The ability to repair a personal computer or printer.
D. The ability to modify practice management software. ✔✔B
4. Which of the following would NOT typically be included in an analysis of an information
system's most common problems?
A. Voltage requirements.
B. Inadequate functionality.
C. Insufficient reporting.
, D. Slow response time. ✔✔A
5. According to computer crime studies, who is responsible for more than 80% of all
network security incidents?
A. Ambitious colleagues.
B. Devious competitors.
C. Amateur hackers.
D. Disgruntled employees. ✔✔D
6. What should a healthcare provider complete to allow an outside entity to have access to
protected information under its control?
A. A covered entity agreement.
B. A joint venture contract.
C. A partnership agreement.
D. A business associate agreement. ✔✔D
7. Which of the following is NOT considered in determining physician evaluation and
management (E&M) coding?
A. The need for an interpreter.
B. The nature and complexity of decision-making in addressing the problem.
C. The time involved in counseling.
D. The amount of medical history required to be taken and reviewed ✔✔A
8. Which of the following is essential for keeping electronic patient information secure and
confidential?
A. Prohibiting off-site computer access.
B. Compliance with the Federal Security Rule.
C. Locking office doors at all times.
D. Shredding outdated patient charts. ✔✔B
