WGU - C720 Operations and Supply
Chain Management Already Passed
Ethics ✔✔Are a sense of what is right and wrong that guide behavior. This set of standards is
often more stringent than legal standards. Test questions on the OA will require you to understand
right and wrong regarding common business practices. Anything related to fraud, wrong doing,
dishonesty, etc., even if it is to protect the company, is considered unethical
business practices.
Sustainability ✔✔Is defined broadly in operations and supply chain management as the ethical
issues an organization faces to balance financial performance while maintaining social
responsibility standards and a responsible environmental profile.
Competitive Advantage ✔✔Is a capability that customers value, such as short delivery lead-
time or high product quality that gives an organization an edge against its competition.
o Some scholars use the acronym VIRAL as a framework for competitive advantage. The
advantage must provide Value to consumers; it should be Inimitable (not easily imitated), Rare,
and an organization must have the Aptitude (capability) and Lifespan
(sustainability) to earn appropriate returns on the advantage.
SWOT Analysis ✔✔Is a simple but useful technique for analyzing an organization's strengths and
weaknesses and the opportunities and threats that it faces. It helps a company focus on its strengths,
minimize threats, and take the greatest possible advantage of opportunities
available.
SWOT Analysis ✔✔Is a useful framework for understanding the strengths and weaknesses
internal to
an organization, and for identifying both the opportunities and the threats related to external
,factors. Identification of strengths, weaknesses, opportunities, and threats is important because
SWOT
Analysis can assist in future planning to achieve objectives.
The four elements of SWOT Analysis: ✔✔Strengths
Weaknesses
Opportunities
The first of the four elements of SWOT Analysis: ✔✔Strengths:These are the characteristics of a
business or project that lend an advantage
within the scope of the study.
The second of the four elements of SWOT Analysis: ✔✔Weaknesses: These characteristics of a
business or project result in a disadvantage, relative to others,
The third of the four elements of SWOT Analysis ✔✔Opportunities: These are elements that the
project could exploit to its advantage.
The forth the four elements of SWOT Analysis ✔✔Threats: These elements in the competitive
environment could create trouble for the business or project.
Productivity ✔✔Is a mathematical calculation; it is the ratio of the outputs achieved divided
by the inputs consumed to achieve those outputs.
o As productivity increases, organizations can do the same work with less effort, or can do more
work with the same effort. Increases in productivity reduce costs, lower prices, and provide a basis
for competing in world markets.
6 Types of Inventory ✔✔Raw Materials
, Work-in-process (WIP)
Finished Goods
Replacement parts inventory
Supplies
Transportation (pipeline)
Raw Materials ✔✔These parts and materials are obtained from suppliers and are used in the
production process.
Work-in-process (WIP) ✔✔These are partly finished parts, components, subassemblies,
or modules.
Finished Goods ✔✔Items are ready to ship to the customer. No more work is required.
Replacement parts inventory ✔✔These are maintained to replace other parts in machinery or
equipment as those parts wear out.
Supplies ✔✔Parts or materials are used to support the production process but not usually a
component of the product. These items, such as lubricant and cutting tools, are
consumed in the production process.
Transportation (pipeline) ✔✔The portion of inventory that is in the process of being shipped
through the distribution system.
4 types of demand ✔✔Peak demand
Chain Management Already Passed
Ethics ✔✔Are a sense of what is right and wrong that guide behavior. This set of standards is
often more stringent than legal standards. Test questions on the OA will require you to understand
right and wrong regarding common business practices. Anything related to fraud, wrong doing,
dishonesty, etc., even if it is to protect the company, is considered unethical
business practices.
Sustainability ✔✔Is defined broadly in operations and supply chain management as the ethical
issues an organization faces to balance financial performance while maintaining social
responsibility standards and a responsible environmental profile.
Competitive Advantage ✔✔Is a capability that customers value, such as short delivery lead-
time or high product quality that gives an organization an edge against its competition.
o Some scholars use the acronym VIRAL as a framework for competitive advantage. The
advantage must provide Value to consumers; it should be Inimitable (not easily imitated), Rare,
and an organization must have the Aptitude (capability) and Lifespan
(sustainability) to earn appropriate returns on the advantage.
SWOT Analysis ✔✔Is a simple but useful technique for analyzing an organization's strengths and
weaknesses and the opportunities and threats that it faces. It helps a company focus on its strengths,
minimize threats, and take the greatest possible advantage of opportunities
available.
SWOT Analysis ✔✔Is a useful framework for understanding the strengths and weaknesses
internal to
an organization, and for identifying both the opportunities and the threats related to external
,factors. Identification of strengths, weaknesses, opportunities, and threats is important because
SWOT
Analysis can assist in future planning to achieve objectives.
The four elements of SWOT Analysis: ✔✔Strengths
Weaknesses
Opportunities
The first of the four elements of SWOT Analysis: ✔✔Strengths:These are the characteristics of a
business or project that lend an advantage
within the scope of the study.
The second of the four elements of SWOT Analysis: ✔✔Weaknesses: These characteristics of a
business or project result in a disadvantage, relative to others,
The third of the four elements of SWOT Analysis ✔✔Opportunities: These are elements that the
project could exploit to its advantage.
The forth the four elements of SWOT Analysis ✔✔Threats: These elements in the competitive
environment could create trouble for the business or project.
Productivity ✔✔Is a mathematical calculation; it is the ratio of the outputs achieved divided
by the inputs consumed to achieve those outputs.
o As productivity increases, organizations can do the same work with less effort, or can do more
work with the same effort. Increases in productivity reduce costs, lower prices, and provide a basis
for competing in world markets.
6 Types of Inventory ✔✔Raw Materials
, Work-in-process (WIP)
Finished Goods
Replacement parts inventory
Supplies
Transportation (pipeline)
Raw Materials ✔✔These parts and materials are obtained from suppliers and are used in the
production process.
Work-in-process (WIP) ✔✔These are partly finished parts, components, subassemblies,
or modules.
Finished Goods ✔✔Items are ready to ship to the customer. No more work is required.
Replacement parts inventory ✔✔These are maintained to replace other parts in machinery or
equipment as those parts wear out.
Supplies ✔✔Parts or materials are used to support the production process but not usually a
component of the product. These items, such as lubricant and cutting tools, are
consumed in the production process.
Transportation (pipeline) ✔✔The portion of inventory that is in the process of being shipped
through the distribution system.
4 types of demand ✔✔Peak demand
