WGU C720 OA- Operations and Supply Chain Management Complete Guide with Vocabularies| 2023/ 2024 Newly Updated!!!

WGU C720 OA- Operations and Supply Chain Management Complete Guide with Vocabularies| 2023/ 2024 Newly Updated!!! QUESTION Documentation Answer: The act of putting a procedure into writing. QUESTION ISO 9000 Answer: 2000: An international quality standard. QUESTION Plan-Do-Check-Act Cycle/Deming Wheel/Shewhart Cycle Answer: A cycle of continuous improvement that is repeated indefinitely. Planning involves using appropriate tools to identify problems or improvement opportunities. Doing involves acting upon the plan. Checking involves analyzing the actions performed to ensure that goals were achieved. Acting involves standardizing and documenting the changes, communicating changes to other, and determining why goals were not achieved. QUESTION Seven Tools of Statistical Process Control (SPC) Answer: Fishbone diagrams, check sheets, control charts, histograms, Pareto charts, scatter diagrams, and control charts (classified as flow/run charts). QUESTION Check Sheets Answer: Used to record data points in real-time at the site where the data is generated; raw data is collected without interpretation and then depicted using a different statistical tool. QUESTION Histogram/Box Chart Answer: Shows the frequency of data observations within a preset range of values. QUESTION Scatter Plot Answer: Displays data as a relationship between two variables; correlations can be drawn based upon the data. The controlled variable is the independent variable. QUESTION Pareto Chart Answer: A bar chart that reflects data values in a descending order. QUESTION Control Chart Answer: A graphical depiction of process outputs where the raw data is plotted in real-time within upper control limits (UCL) and lower control limits (LCL); this allows one to determine if a process is stable or trending towards instability and take corrective action before variations result in nonconforming products (see Page 30 for example). QUESTION Run Chart Answer: Another form of a control chart for processes that have common features, a common scale, or a central tendency; an optimal line is drawn horizontally across the chart to gauge the central tendency (see Page 30 for example). QUESTION Six Sigma Answer: Relates to the firm's ability to produce error-free products; uses six standard deviations rather than three, which translates to 3.4 defects per 1 million units (99.99966% error-free). Uses the DMAIC (Define, Measure, Analyze, Improve, and Control) process; uses quantitative and qualitative techniques. QUESTION Project Charter Answer: Used in the Six Sigma "define" stage to include all aspects of a project to ensure optima