WGU C720 Operations and Supply Chain Management| All Unit Quizzes| All Modules Covered| More than 300 Questions and Verified Answers| Latest 2023/ 2024!!!

WGU C720 Operations and Supply Chain Management| All Unit Quizzes| All Modules Covered| More than 300 Questions and Verified Answers| Latest 2023/ 2024!!! QUESTION Dr. W. Edwards Deming developed 14 points for the transformation of management. Which of the following is one of Deming's points? Answer: Eliminate management by numbers and management by objective QUESTION True or False. Joseph Juran asserted that quality is based on four components: quality improvement, quality control, quality planning, and quality circles. Answer: False QUESTION In his book Quality is Free, Philip Crosby primarily asserts that firms can save money by ________. Answer: Not increasing QUESTION Which statement best summarizes a key aspect of Taguchi's philosophy about quality? Answer: Quality variations can be eliminated through robust design QUESTION Awesome Pizza uses an internally oriented definition of quality. Which question is most relevant to an Awesome Pizza manager when conducting a monthly quality assessment? Answer: How many pizzas are delivered on time? QUESTION Benson Manufacturing defines quality from an external perspective. In order to create a quality product, what should Benson do first? Answer: Identify customer expectations QUESTION Managers at Johnson Computers want to understand the expectations that customers have about their products. What is the first step the firm should take to accomplish this goal? Answer: Asking customers what they want in a product QUESTION After conducting customer surveys, managers at the national hotel chain, Holiday Hotels, determine that the company needs to improve its service quality, primarily in the area of responsiveness. Which of the following would most likely help the company achieve this goal? Answer: Providing room service orders quickly QUESTION Which aspect of a Hyundai Sonata best illustrates the reliability dimension of product quality? Answer: 10-year powertrain warranty QUESTION Which of the following is an example of an internal failure cost? Answer: A restaurant discarding spoiled dairy products QUESTION Managers at Taylor Tool Company are using the philosophy of Dr. W. Edwards Deming to improve product quality. As part of the firm's efforts, which of the following actions will most likely be implemented? Answer: Providing on-the-job training to new employees