BUSNESS EXAM QUESTIONS AND ANSWER
LATEST UPDATE 2023.SUCCESS
GUARANTEED.A+
What does POS stand for? answers-Point of Sale
In some cases sales and service associates are the ______ _______ people with
the Post Office.
(fill in the blanks)answers-primary contact
What are the two types of communication? answers-verbal and non–verbal
What does the acronym DPSDP stand for? answers-D:emonstrate an open
demeanor
P:rovide verbal questions
S:eek clarification
D:on't make assumptions
P:rovide feedback
DPSDP is associated with what customer service practice? answers-Active
listening
What does SOLER stand for? Answers -S: quarely face the person
O:pen your posture
Page 1|6
, L:ean towards the sender
E:ye contact maintained
R:elax while attending
What customer service practice is SOLER associated with? answers-Actively
attending
What is a successful sales transaction? answers-One where the customer and
yourself make an informed, mutually beneficial decision.
________/________ differentiating is based on meeting and exceeding
customers needs and expectations.
(fill in the blanks)answers-Solution/Product
What is the best way to increase customer's satisfaction? answers-Provide the
customer with the postal product that fits their needs.
Define Needs. answers-Needs are the desire to improve of accomplish
something.
What are the driving forces behind a customer's willingness to interact with
you? answers-Needs
What is need satisfaction is?answers-Need satisfaction selling is based on the
simple recognition that people buy to satisfy needs.
––––––––––––––––––––––––
Page 2|6
LATEST UPDATE 2023.SUCCESS
GUARANTEED.A+
What does POS stand for? answers-Point of Sale
In some cases sales and service associates are the ______ _______ people with
the Post Office.
(fill in the blanks)answers-primary contact
What are the two types of communication? answers-verbal and non–verbal
What does the acronym DPSDP stand for? answers-D:emonstrate an open
demeanor
P:rovide verbal questions
S:eek clarification
D:on't make assumptions
P:rovide feedback
DPSDP is associated with what customer service practice? answers-Active
listening
What does SOLER stand for? Answers -S: quarely face the person
O:pen your posture
Page 1|6
, L:ean towards the sender
E:ye contact maintained
R:elax while attending
What customer service practice is SOLER associated with? answers-Actively
attending
What is a successful sales transaction? answers-One where the customer and
yourself make an informed, mutually beneficial decision.
________/________ differentiating is based on meeting and exceeding
customers needs and expectations.
(fill in the blanks)answers-Solution/Product
What is the best way to increase customer's satisfaction? answers-Provide the
customer with the postal product that fits their needs.
Define Needs. answers-Needs are the desire to improve of accomplish
something.
What are the driving forces behind a customer's willingness to interact with
you? answers-Needs
What is need satisfaction is?answers-Need satisfaction selling is based on the
simple recognition that people buy to satisfy needs.
––––––––––––––––––––––––
Page 2|6
