SSA Academy Exam Study Guide | 170 Questions with 100% Correct Answers | Verified | Latest Update 2024 | 37 Pages

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: a) Contracted postal units b) Custody c) Mailboxes d) Post office lobbies - b) Custody A violation of the security and sanctity of the mail is: a) Delivering the mail late b) Failing to deliver the mail c) Redirecting misspent mail d) Returning undeliverable mail - b) Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: a) Deliver a first impression b) Offer stamps or other products c) Thank the customer d) Wear the appropriate uniform - a) Deliver a first impression The type of communication that can enhance or contradict messages is: a) Formal communication b) Informal communication c) Non-verbal communication d) Verbal communication - c) Non-verbal communication