CRCR Exam (Answered) With Complete
Verified Solution
Which of the following statements are true of HFMA's Patient Financial
Communications Best Practices?
The best practices were developed specifically to help patients understand the cost of
services, their individual insurance benefits and their responsibility for balance after
insurance if any
The patient experience includes all of the following except:
The average number of positive mentions received by the health system or practice and
the public comments refuting unfriendly posts on social media sites
Corporate compliance programs play an important role in protecting the integrity
of operations and ensuring compliance with federal and state requirements. The
Code of Conduct is:
A critical tool to ensure the compliance with the organization's compliance standards
and procedures, an essential and integral component of the organization's culture,
fosters and environment where concerns and questions may be raised without fear of
retaliation or retribution
Specific to Medicare fee-for-service patients, which of the following payers have
always been liable for payment?
Public health service programs, federal grant programs, VA programs, black lung
program services and workers comp claims
Provider policies and procedures should be in plan to reduce the risk of ethics
violations. Examples of ethics violations are:
Financial misconduct, overcharging and miscoding claims, theft of property and
falsifying records to boost reimbursement, financial misconduct and applying policies in
an inconsistent manner
Providers are now being reimbursed with a focus on the value of the services
provided, rather than volume, which requires collaboration among providers.
What is the intended outcome of collaborations made through an ACO delivery
system for a population of patients?
To eliminate duplicate services, prevent medical errors and ensure appropriateness of
care
What is the new terminology now employed in the calculation of net patient
service revenues?
Explicit price concessions and implicit price concessions
What are the two KPIs used to monitor performance related to the production and
submission of claims to third party payers and patients (self-pay)?
Elapsed days from discharge to final bill and elapsed days from final bill to claim/bill
submission
What are the three traditional steps of the Revenue Cycle?
Pre-service, time-of-service and post-service
,What are the steps during pre-service?
1. The patient is scheduled and pre-registered for service
2. The encounter record is generated and the patient/guarantor information is obtained
or updated
3. The requested service is screened for med necessity; insurance is verified and pre-
auths obtained
4. The cost is identified and insurance benefits are used to calculate the price of the
services to the patient
5. If the service is deemed not med necessary additional processing is done
6. The patient is notified of their financial responsibility including copay/deductible and
their eligibility for financial assistance is assessed
What happens for scheduled patients at the time of service?
1. Pre-registration record is activated, consents are signed and copays/balances are
collected
2. Positive patient identification is completed and an armband is given
3. Alternatively, scheduled patients can report to an express arrival desk
What happens for unscheduled patients at the time of service?
Comprehensive registration and financial processing is completed at the time-of-
service. The process mirrors the work that was completed for scheduled patients prior
to service
What are the nine steps of time-of-service processing for unscheduled patients?
1. Creation of the registration record
2. Order review to ensure compliance with the rules for what makes a complete order
3. Validation of the health plan and identification of any amount the patient is currently
due
4. Completion of med necessity screening, if necessary
5. Review and completion of pre-cert requirements for the order
6. Identification of all charges related to the order and applied insurance benefits to
calculate amount due
7. If a balance is due, financial conversation occurs
8. If all is well, patient gets service
9. Charges are entered as services are rendered
What is the overview for the three steps of the revenue cycle?
1. Pre-service: the patient is scheduled and registered for service; patient service costs
are calculated
2. Time-of-service: case management and discharge planning services are provided;
consents are signed
3. Post-service: Bill sent electronically to health plan, patient account is monitored for
payment
What are the goals of the engaged consumer portion of the rev cycle?
Ease of access, improved customer service and improved quality of care
What are the goals of the engaged patient portion of the rev cycle?
Improve the information and choices for the patient regarding care and financial
decisions
What are the goals of the satisfied customer portion of the rev cycle?
, Appropriate payment, effective and efficient account resolution and decreased cost to
collect
What are the Healthcare Dollar and Sense initiatives?
Patient financial communication best practices, best practices for price transparency,
medical account resolution. Overall to help make sense of price and value in healthcare
What is the best practice for when and where to have patient financial
discussions?
1. No discussion before patient is screened and stabilized in the ER
2. If in an emergency medical condition, the conversation occurs in the discharge
process
3. In a non-emergency situation, occurs in registration or discharge process in an area
that does not disturb others
4. When possible, have financial conversations before services are rendered
5. Have discussions as early as possible
What are the typical elements of the best practices of financial discussions?
In ED settings, inform patients that quality of care will not be affected by prior balances
or insurance status. For elective services, patients are expected to make payments
toward past balances. Once patient is stabilized, information can be collected and
reviewed for insurance benefits and financial assistance programs.
What are the best practices for financial counseling?
1. Discussing patient share: Patient should be provided list of providers that require
separate payments and told that estimates may vary from actual cost. Patients should
be asked if they want info about payment/financial assistance options
2. Prior balance policies: Clear policies about prior balances that should be available to
the public
3. Balance resolution: Policies that work toward amicable resolution with the patient
What are the best practices for the provider/patient conversation?
Have compassion, use standard language and have written follow-up
What is the framework for complying with the best practices for financial
conversations?
Annual training, training included well rounded material, annual observation/tracking of
process, metrics reporting, technology support verification and feedback/response
What is price transparency?
Pricing information available to patients based on hospital service based on CPT/DRG,
the patient's health plan and the patient's benefit plan
What is the ACA? (not the affordable care act)
The Association of Credit and Collections Professionals International
What is the workflow for medical account resolution?
1. Educate patients and follow best practices for communication
2. Make all bills and other communications clear, concise, correct and patient-friendly
3. Establish policies and make sure they are followed internally and by business
affiliates
4. Be consistent in key aspects of account resolution- from billing disputes to payment
application
5. Coordinate with business affiliates to avoid duplicative patient contacts
6. Exercise good judgement about the best ways to communicate with patients about
Verified Solution
Which of the following statements are true of HFMA's Patient Financial
Communications Best Practices?
The best practices were developed specifically to help patients understand the cost of
services, their individual insurance benefits and their responsibility for balance after
insurance if any
The patient experience includes all of the following except:
The average number of positive mentions received by the health system or practice and
the public comments refuting unfriendly posts on social media sites
Corporate compliance programs play an important role in protecting the integrity
of operations and ensuring compliance with federal and state requirements. The
Code of Conduct is:
A critical tool to ensure the compliance with the organization's compliance standards
and procedures, an essential and integral component of the organization's culture,
fosters and environment where concerns and questions may be raised without fear of
retaliation or retribution
Specific to Medicare fee-for-service patients, which of the following payers have
always been liable for payment?
Public health service programs, federal grant programs, VA programs, black lung
program services and workers comp claims
Provider policies and procedures should be in plan to reduce the risk of ethics
violations. Examples of ethics violations are:
Financial misconduct, overcharging and miscoding claims, theft of property and
falsifying records to boost reimbursement, financial misconduct and applying policies in
an inconsistent manner
Providers are now being reimbursed with a focus on the value of the services
provided, rather than volume, which requires collaboration among providers.
What is the intended outcome of collaborations made through an ACO delivery
system for a population of patients?
To eliminate duplicate services, prevent medical errors and ensure appropriateness of
care
What is the new terminology now employed in the calculation of net patient
service revenues?
Explicit price concessions and implicit price concessions
What are the two KPIs used to monitor performance related to the production and
submission of claims to third party payers and patients (self-pay)?
Elapsed days from discharge to final bill and elapsed days from final bill to claim/bill
submission
What are the three traditional steps of the Revenue Cycle?
Pre-service, time-of-service and post-service
,What are the steps during pre-service?
1. The patient is scheduled and pre-registered for service
2. The encounter record is generated and the patient/guarantor information is obtained
or updated
3. The requested service is screened for med necessity; insurance is verified and pre-
auths obtained
4. The cost is identified and insurance benefits are used to calculate the price of the
services to the patient
5. If the service is deemed not med necessary additional processing is done
6. The patient is notified of their financial responsibility including copay/deductible and
their eligibility for financial assistance is assessed
What happens for scheduled patients at the time of service?
1. Pre-registration record is activated, consents are signed and copays/balances are
collected
2. Positive patient identification is completed and an armband is given
3. Alternatively, scheduled patients can report to an express arrival desk
What happens for unscheduled patients at the time of service?
Comprehensive registration and financial processing is completed at the time-of-
service. The process mirrors the work that was completed for scheduled patients prior
to service
What are the nine steps of time-of-service processing for unscheduled patients?
1. Creation of the registration record
2. Order review to ensure compliance with the rules for what makes a complete order
3. Validation of the health plan and identification of any amount the patient is currently
due
4. Completion of med necessity screening, if necessary
5. Review and completion of pre-cert requirements for the order
6. Identification of all charges related to the order and applied insurance benefits to
calculate amount due
7. If a balance is due, financial conversation occurs
8. If all is well, patient gets service
9. Charges are entered as services are rendered
What is the overview for the three steps of the revenue cycle?
1. Pre-service: the patient is scheduled and registered for service; patient service costs
are calculated
2. Time-of-service: case management and discharge planning services are provided;
consents are signed
3. Post-service: Bill sent electronically to health plan, patient account is monitored for
payment
What are the goals of the engaged consumer portion of the rev cycle?
Ease of access, improved customer service and improved quality of care
What are the goals of the engaged patient portion of the rev cycle?
Improve the information and choices for the patient regarding care and financial
decisions
What are the goals of the satisfied customer portion of the rev cycle?
, Appropriate payment, effective and efficient account resolution and decreased cost to
collect
What are the Healthcare Dollar and Sense initiatives?
Patient financial communication best practices, best practices for price transparency,
medical account resolution. Overall to help make sense of price and value in healthcare
What is the best practice for when and where to have patient financial
discussions?
1. No discussion before patient is screened and stabilized in the ER
2. If in an emergency medical condition, the conversation occurs in the discharge
process
3. In a non-emergency situation, occurs in registration or discharge process in an area
that does not disturb others
4. When possible, have financial conversations before services are rendered
5. Have discussions as early as possible
What are the typical elements of the best practices of financial discussions?
In ED settings, inform patients that quality of care will not be affected by prior balances
or insurance status. For elective services, patients are expected to make payments
toward past balances. Once patient is stabilized, information can be collected and
reviewed for insurance benefits and financial assistance programs.
What are the best practices for financial counseling?
1. Discussing patient share: Patient should be provided list of providers that require
separate payments and told that estimates may vary from actual cost. Patients should
be asked if they want info about payment/financial assistance options
2. Prior balance policies: Clear policies about prior balances that should be available to
the public
3. Balance resolution: Policies that work toward amicable resolution with the patient
What are the best practices for the provider/patient conversation?
Have compassion, use standard language and have written follow-up
What is the framework for complying with the best practices for financial
conversations?
Annual training, training included well rounded material, annual observation/tracking of
process, metrics reporting, technology support verification and feedback/response
What is price transparency?
Pricing information available to patients based on hospital service based on CPT/DRG,
the patient's health plan and the patient's benefit plan
What is the ACA? (not the affordable care act)
The Association of Credit and Collections Professionals International
What is the workflow for medical account resolution?
1. Educate patients and follow best practices for communication
2. Make all bills and other communications clear, concise, correct and patient-friendly
3. Establish policies and make sure they are followed internally and by business
affiliates
4. Be consistent in key aspects of account resolution- from billing disputes to payment
application
5. Coordinate with business affiliates to avoid duplicative patient contacts
6. Exercise good judgement about the best ways to communicate with patients about
