HRM exam 3, chapters 9, 10, 11, & 12
Good Motors pays a lot of attention to improving employee skills on the job. Its
training centers and mentors are open to one-on-one sessions, group
discussions, and workshops. The organization boasts a world-class resource
center that offers the latest editions of many books and journals related to the
automotive industry. All employees have free access to the knowledge pool in the
organization and are welcome to initiate discussions on topics of interest. In this
scenario, Good Motors has created a
learning organization
Giebel United is a new firm located in Indianapolis. The firm has to hire qualified
individuals, compartmentalize them into different departments, and hire a set of
managers who will be able to instruct, monitor, and guide these employees to
ensure smooth functioning of the organization. In this scenario, Giebel United is
creating a(n)
organizational structure.
Which of the following refers to the computations and calculations involved in
reviewing and documenting HRM decisions and practices?
transaction processing
What is a key element of high-performance work systems?
the right people
Outcomes of a high-performance work system include higher productivity and
efficiency.
What is a business indicator for the success of the compensation system
designed by the HR department of an organization?
the ratio of average salary offers to the average salary in the community
Ronald, the general manager of Bennett Furniture, believes that each employee
must thoroughly understand the goals of the organization. He understands that
adhering to the vision and mission of the organization will help increase
employee satisfaction and clarity. What strengthens Ronald's belief?
Understanding the organization's goals helps employees improve their performance.
Hadley, a human resource manager at Ion Consulting, believes that it is important
for employees to feel a sense of satisfaction about their jobs, because a satisfied
employee will contribute more to the organization than an employee who is
dissatisfied with his or her job. Which action by Hadley's department would best
contribute to employee satisfaction?
rewarding employees for meeting goals
Lee, the CEO of Opal Inc., a digital media startup, holds a meeting with his
employees, telling them he wants them to put 100 percent effort into their daily
work. He adds that in every quarter the company meets its sales targets,
employees will receive a $500 bonus. In this scenario, Lee's actions are most
likely to improve
employee engagement.
, As part of his company's initiative to create a high-performance work system,
Cody, an HR manager, has been reorganizing work so that teams of employees
will concentrate on coordinating their efforts to make sure customers are
satisfied. The vice president of human resources has asked Cody to explain to a
team of executives how this project will help the company's financial
performance. What would be the most effective explanation for Cody to use?
Improving customer satisfaction should increase demand, leading to greater sales and
profits.
Which statement is true of an organizational structure in a high-performance
work system?
It promotes cooperation and learning.
Century Clothes is a retailer with outlets in more than 30 cities in the United
States. After a recent expansion of an additional 25 outlets, Century Clothes
looked to expand its IT infrastructure to make it easier for workers to apply for
jobs and for employees to submit their time sheets. The IT department decided
against increasing the capacity of the company's servers. Instead, the team used
a third-party hosting service for running these applications. The employees at the
megastores are allowed access to this information through a web interface. In
this scenario, Century Clothes is employing
cloud computing.
Job design aimed at empowerment
includes access to resources.
In which way do modern information systems contribute most directly to the
creation of a high-performance work system?
by enabling organizations to give many employees access to information
The HR department at TRP Consulting uses a human resource information
system (HRIS). The employees of the department can view and track their
individual progress as well as the progress that the department has made using
HRIS. The component of the HRIS that enables this is called an
HR dashboard.
Which practice is most likely to enhance occupational intimacy?
establishing policies that show concern for employees' needs
Bill is an experienced employee at an organization. The latest policy implemented
by the firm's management provides only new employees with bonuses and other
perks for exemplary performance. Bill has raised concerns regarding the revised
policy, but management stands firm on its revised policy. For Bill's company to
be a high-performance work system, which element is Bill seeking to improve?
reward systems
The human resource department of Miller Memorial Hospital has played a leading
role in helping the hospital become a high-performance work system. Recently,
the team has been focusing on the organization's performance management.
Which effort would most directly ensure that performance management supports
the development of a high-performance work system?
making sure employees know how their work contributes to the hospital's mission
The HR department at ZET Resources is having a tough time documenting its
hiring decisions. In addition, irregularities were uncovered when reviewing the
Good Motors pays a lot of attention to improving employee skills on the job. Its
training centers and mentors are open to one-on-one sessions, group
discussions, and workshops. The organization boasts a world-class resource
center that offers the latest editions of many books and journals related to the
automotive industry. All employees have free access to the knowledge pool in the
organization and are welcome to initiate discussions on topics of interest. In this
scenario, Good Motors has created a
learning organization
Giebel United is a new firm located in Indianapolis. The firm has to hire qualified
individuals, compartmentalize them into different departments, and hire a set of
managers who will be able to instruct, monitor, and guide these employees to
ensure smooth functioning of the organization. In this scenario, Giebel United is
creating a(n)
organizational structure.
Which of the following refers to the computations and calculations involved in
reviewing and documenting HRM decisions and practices?
transaction processing
What is a key element of high-performance work systems?
the right people
Outcomes of a high-performance work system include higher productivity and
efficiency.
What is a business indicator for the success of the compensation system
designed by the HR department of an organization?
the ratio of average salary offers to the average salary in the community
Ronald, the general manager of Bennett Furniture, believes that each employee
must thoroughly understand the goals of the organization. He understands that
adhering to the vision and mission of the organization will help increase
employee satisfaction and clarity. What strengthens Ronald's belief?
Understanding the organization's goals helps employees improve their performance.
Hadley, a human resource manager at Ion Consulting, believes that it is important
for employees to feel a sense of satisfaction about their jobs, because a satisfied
employee will contribute more to the organization than an employee who is
dissatisfied with his or her job. Which action by Hadley's department would best
contribute to employee satisfaction?
rewarding employees for meeting goals
Lee, the CEO of Opal Inc., a digital media startup, holds a meeting with his
employees, telling them he wants them to put 100 percent effort into their daily
work. He adds that in every quarter the company meets its sales targets,
employees will receive a $500 bonus. In this scenario, Lee's actions are most
likely to improve
employee engagement.
, As part of his company's initiative to create a high-performance work system,
Cody, an HR manager, has been reorganizing work so that teams of employees
will concentrate on coordinating their efforts to make sure customers are
satisfied. The vice president of human resources has asked Cody to explain to a
team of executives how this project will help the company's financial
performance. What would be the most effective explanation for Cody to use?
Improving customer satisfaction should increase demand, leading to greater sales and
profits.
Which statement is true of an organizational structure in a high-performance
work system?
It promotes cooperation and learning.
Century Clothes is a retailer with outlets in more than 30 cities in the United
States. After a recent expansion of an additional 25 outlets, Century Clothes
looked to expand its IT infrastructure to make it easier for workers to apply for
jobs and for employees to submit their time sheets. The IT department decided
against increasing the capacity of the company's servers. Instead, the team used
a third-party hosting service for running these applications. The employees at the
megastores are allowed access to this information through a web interface. In
this scenario, Century Clothes is employing
cloud computing.
Job design aimed at empowerment
includes access to resources.
In which way do modern information systems contribute most directly to the
creation of a high-performance work system?
by enabling organizations to give many employees access to information
The HR department at TRP Consulting uses a human resource information
system (HRIS). The employees of the department can view and track their
individual progress as well as the progress that the department has made using
HRIS. The component of the HRIS that enables this is called an
HR dashboard.
Which practice is most likely to enhance occupational intimacy?
establishing policies that show concern for employees' needs
Bill is an experienced employee at an organization. The latest policy implemented
by the firm's management provides only new employees with bonuses and other
perks for exemplary performance. Bill has raised concerns regarding the revised
policy, but management stands firm on its revised policy. For Bill's company to
be a high-performance work system, which element is Bill seeking to improve?
reward systems
The human resource department of Miller Memorial Hospital has played a leading
role in helping the hospital become a high-performance work system. Recently,
the team has been focusing on the organization's performance management.
Which effort would most directly ensure that performance management supports
the development of a high-performance work system?
making sure employees know how their work contributes to the hospital's mission
The HR department at ZET Resources is having a tough time documenting its
hiring decisions. In addition, irregularities were uncovered when reviewing the
