IAHSS Advanced Training for Healthcare
Security Personnel 4th Edition
What is the primary role of a security officer in crime prevention?
Reduce the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It
also involves what?
Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance
tour?
Correct them immediately.
What is the purpose of crime analysis?
Identify problems and develop strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution?
Building in security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates
customers to tell others about these organizations.
Excellent
Process improvement in customer service can be measured how?
Surveys, Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve
performance.
Feedback
What are elements in improving customer service?
Identify Customers, Attitude, Communication and Training.
Communication is ______________.
93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry
standards, and the owner's experience at other locations?
Totality of circumstances.
The major source of premise liability in healthcare is from _________ .
Slips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition.
legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case?
Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify?
Burned out lights, breached fence lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what?
An increase in security spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation?
Emergency department violence.
Bicycle patrol is?
, Faster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to
excessive socialization.
Foot
Security officers should have a valid driver's license if they are going to do what?
Operate a motorized vehicle, conduct vehicle patrols on client property or transport
authorized personnel.
A security officer responding to a crime scene should do what?
Respond as quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first?
Protect his or her personal safety.
Which of these is an example of factual evidence?
Physical evidence.
Which of these should an office follow to be able to testify that the evidence
presented has merit?
Proper chain of custody.
Why are initial information gathering and proper note-taking key to a successful
investigation?
1) They memorialize information gathered at the scene from those involved. 2) They
refresh your memory for later report writing purposes. 3) They are subject to discovery
in a criminal case and thus can be subpoenaed.
When dealing with a personal-gain informant, what should the officer do?
Document the officer's interaction with the informant.
Which of the following is not a recommended guideline when an outside agency
conducts an undercover investigation?
Insist that all security department staff receive operational information.
Before using any covert monitoring devices, the officer should do what?
Review applicable state and federal laws.
Which of the following are characteristics of a covert or undercover operations
protocol?
1) Strict, clear and concise. 2) Clearly spells out when covert operations can be
performed. 3) Has safeguards in place to prevent improper behavior.
What approach should be followed to determine appropriate protective measures
and security and safety practices for off-campus facilities?
Security inspections and risk assessments
What are three types of security-sensitive facilities that can be located off
campus?
Centralized information technology/information services, patients records storage, and
home healthcare worker services and programs.
What are four of the most important protective measures and security and safety
practices for off-campus facilities?
Ensure security polices and personnel are in place, duress alarms installed and
operating and employees know how to use them, and employees report security
incidents.
What are three ways off-campus workers can communicate security
emergencies?
Security Personnel 4th Edition
What is the primary role of a security officer in crime prevention?
Reduce the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It
also involves what?
Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance
tour?
Correct them immediately.
What is the purpose of crime analysis?
Identify problems and develop strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution?
Building in security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates
customers to tell others about these organizations.
Excellent
Process improvement in customer service can be measured how?
Surveys, Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve
performance.
Feedback
What are elements in improving customer service?
Identify Customers, Attitude, Communication and Training.
Communication is ______________.
93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry
standards, and the owner's experience at other locations?
Totality of circumstances.
The major source of premise liability in healthcare is from _________ .
Slips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition.
legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case?
Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify?
Burned out lights, breached fence lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what?
An increase in security spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation?
Emergency department violence.
Bicycle patrol is?
, Faster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to
excessive socialization.
Foot
Security officers should have a valid driver's license if they are going to do what?
Operate a motorized vehicle, conduct vehicle patrols on client property or transport
authorized personnel.
A security officer responding to a crime scene should do what?
Respond as quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first?
Protect his or her personal safety.
Which of these is an example of factual evidence?
Physical evidence.
Which of these should an office follow to be able to testify that the evidence
presented has merit?
Proper chain of custody.
Why are initial information gathering and proper note-taking key to a successful
investigation?
1) They memorialize information gathered at the scene from those involved. 2) They
refresh your memory for later report writing purposes. 3) They are subject to discovery
in a criminal case and thus can be subpoenaed.
When dealing with a personal-gain informant, what should the officer do?
Document the officer's interaction with the informant.
Which of the following is not a recommended guideline when an outside agency
conducts an undercover investigation?
Insist that all security department staff receive operational information.
Before using any covert monitoring devices, the officer should do what?
Review applicable state and federal laws.
Which of the following are characteristics of a covert or undercover operations
protocol?
1) Strict, clear and concise. 2) Clearly spells out when covert operations can be
performed. 3) Has safeguards in place to prevent improper behavior.
What approach should be followed to determine appropriate protective measures
and security and safety practices for off-campus facilities?
Security inspections and risk assessments
What are three types of security-sensitive facilities that can be located off
campus?
Centralized information technology/information services, patients records storage, and
home healthcare worker services and programs.
What are four of the most important protective measures and security and safety
practices for off-campus facilities?
Ensure security polices and personnel are in place, duress alarms installed and
operating and employees know how to use them, and employees report security
incidents.
What are three ways off-campus workers can communicate security
emergencies?
