GEB 3213 Exam 2 – Trammell Questions With 100%
Correct Answers.
What are approaches to communication dictated by?
Cultural contexts - the cultural norms
Why does the US prefer the direct approach?
Because we value sincerity and openness.
The US business culture favors _______ thinking.
We prefer things explained in a ______ & _________ fashion.
Linear
chronological & narrative
What is unique about the indirect approach in regards to other cultures? (2)
1. Point Not at beginning
2. Prioritizes vital cultural norms.
Indirectness may include what? (5)
1. Deliberate use of ambiguity
2. Elaborate courtesy and graciousness in wording
3. Meaning carried with message's context
4. Digressions
5. Hierarchy in business
Why is ambiguity used in the indirect approach? (5)
1. Takes pressure of responsibility off the reader/writer.
2. To "save face"
3. It creates multiple meanings
4. Could signal the writer's subtleness and skill to the reader.
5. Suggest reader to pay attention to whats not said
What is paralanguage?
Vocal Qualifiers and Vocalizations.
List some vocal qualifiers.
Pitch, volume, velocity
List some vocalizations.
Non-word vocalizers and fillers
i.e. "uh-huh"
How does the US view high pitch?
How does the French?
US: Speaker is uncertain/doubtful
It it typical.
How can nonword vocalizers be misinterpreted?
US "uh-huh" is good but in Japan it means Yes
How is eye contact seen in the US?
In Japan?
US: Honesty
Japan: Invasion of privacy; rude
, What is different in regards to gestures between the US, Japanese and Middle
Eastern business culture?
Middle East:Use very large gestures, touch listener,
US: not as expressive, still uses forceful gestures (drumming to underline point)
Japan: Very few gestures
What are the different categories of nonverbals? (5)
1. Chronemics
2. Oculemics
3. Haptics
4. Olfactics
5. Chromatics
What are some other nonverbal considerations we should make in meeting with
people from other countries? (4)
1. Use of office space
2. Silence
3. Greetings
4. Personal space
What is chronemics?
A culture's attitudes and perceptions of time.
What are the different views of chronemics?
Monochronic and polychronic
What is the monochronic view?
Time is seen as linear and work is seen as a task by task accomplishment within a time
frame.
What is the polychronic view?
Time is seen as elastic and open-ended.
Doing several important tasks simultaneously
Which countries are monochronic and polychronic?
M: US, North America
P: South & Central America, Mediterranean, Middle East
Which countries take time commitments very seriously?
1. US
2. Northern Europe
3. Asia
4. German
5. Swiss
What is oculemics?
AKA oculesics
The use of eye contact and gaze
How does the Middle East use eye contact?
To men: intense to shoe interest
To women: little or none to show respect
What is haptics?
Correct Answers.
What are approaches to communication dictated by?
Cultural contexts - the cultural norms
Why does the US prefer the direct approach?
Because we value sincerity and openness.
The US business culture favors _______ thinking.
We prefer things explained in a ______ & _________ fashion.
Linear
chronological & narrative
What is unique about the indirect approach in regards to other cultures? (2)
1. Point Not at beginning
2. Prioritizes vital cultural norms.
Indirectness may include what? (5)
1. Deliberate use of ambiguity
2. Elaborate courtesy and graciousness in wording
3. Meaning carried with message's context
4. Digressions
5. Hierarchy in business
Why is ambiguity used in the indirect approach? (5)
1. Takes pressure of responsibility off the reader/writer.
2. To "save face"
3. It creates multiple meanings
4. Could signal the writer's subtleness and skill to the reader.
5. Suggest reader to pay attention to whats not said
What is paralanguage?
Vocal Qualifiers and Vocalizations.
List some vocal qualifiers.
Pitch, volume, velocity
List some vocalizations.
Non-word vocalizers and fillers
i.e. "uh-huh"
How does the US view high pitch?
How does the French?
US: Speaker is uncertain/doubtful
It it typical.
How can nonword vocalizers be misinterpreted?
US "uh-huh" is good but in Japan it means Yes
How is eye contact seen in the US?
In Japan?
US: Honesty
Japan: Invasion of privacy; rude
, What is different in regards to gestures between the US, Japanese and Middle
Eastern business culture?
Middle East:Use very large gestures, touch listener,
US: not as expressive, still uses forceful gestures (drumming to underline point)
Japan: Very few gestures
What are the different categories of nonverbals? (5)
1. Chronemics
2. Oculemics
3. Haptics
4. Olfactics
5. Chromatics
What are some other nonverbal considerations we should make in meeting with
people from other countries? (4)
1. Use of office space
2. Silence
3. Greetings
4. Personal space
What is chronemics?
A culture's attitudes and perceptions of time.
What are the different views of chronemics?
Monochronic and polychronic
What is the monochronic view?
Time is seen as linear and work is seen as a task by task accomplishment within a time
frame.
What is the polychronic view?
Time is seen as elastic and open-ended.
Doing several important tasks simultaneously
Which countries are monochronic and polychronic?
M: US, North America
P: South & Central America, Mediterranean, Middle East
Which countries take time commitments very seriously?
1. US
2. Northern Europe
3. Asia
4. German
5. Swiss
What is oculemics?
AKA oculesics
The use of eye contact and gaze
How does the Middle East use eye contact?
To men: intense to shoe interest
To women: little or none to show respect
What is haptics?
