,CHAPTER 1—SUPERVISING IN UNCERTAIN TIMES
TRUE/FALSE
1. Supervisors are middle managers who oversee entry-level employees.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-2 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
2. Foreman, team leader, and coach are other designations for working supervisor.
ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-2 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Comprehension
3. The notion of Frederick Winslow Taylor’s scientific management approach gave rise to the functional
management approach.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Comprehension
4. The functional management approach focuses on determining the most efficient ways to increase
output and productivity.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
5. A key component of Frederick Winslow Taylor's scientific management theory was the belief that
managers should plan what, where, and how employees should produce a product.
ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Comprehension
6. Henri Fayol identified planning, organizing, commanding, coordinating, and controlling as critical to
managerial effectiveness.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
7. The managerial function of controlling consists mainly of directing subordinates' actions.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
8. The fact that people will perform differently when being observed is known as the Hawthorne effect.
, ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic STA: DISC: Motivation Concepts
KEY: BLOOM'S: Knowledge
9. The Hawthorne studies concluded that workers perform differently than they normally did because the
researchers were observing them.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic STA: DISC: Motivation Concepts
KEY: BLOOM'S: Knowledge
10. Quantitative/system approaches are frequently found in large organizations where sales costs and
production data are analyzed using computer technology.
ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
11. The term diversity refers to the cultural, ethnic, gender, age, educational, racial, and lifestyle
differences of employees.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
12. Despite the rather low birthrate in recent decades, both the population and the workforce will continue
to grow.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
13. Both the labor force and the population are getting younger.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
14. Compared to their parents, generation Xers require less leisure time and have far more concern about
staying with companies for long periods of time.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Comprehension
15. One of the most dramatic changes that has occurred in the past several decades has been the increase
in the number and percentage of women in the workforce.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
16. Flextime allows employees to choose their work schedules within certain limits, for example, instead
of working 9-to-5 an employee might elect to work from 8-to-4 instead.
, ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic STA: DISC: HRM
KEY: BLOOM'S: Comprehension
17. Martina is employed by a company that allows her to work from an office in her home; she stays in
touch with her employer primarily by e-mail. Martina is taking advantage of the administrative policy
known as flextime.
ANS: F PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 1-4 NAT: BUSPROG: Reflective Thinking STA: DISC: HRM
KEY: BLOOM'S: Application
18. The invisible barrier that limits the advancement of women and minorities is known as the glass wall.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
19. As the number of service industry jobs has fallen in the U.S. in recent years, the number of
manufacturing jobs has risen.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence KEY: BLOOM'S: Analysis
20. An organization that seeks to obtain a competitive advantage can do so by hiring qualified people,
training those people, and appropriately using those people’s skills.
ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic STA: DISC: Creation of Value
KEY: BLOOM'S: Comprehension
21. Like most managers, the primary challenge that Heather will face in the future is dealing with too
many high-skilled workers.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence KEY: BLOOM'S: Application
22. The service sector will generate almost all employment gain through the year 2016.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence KEY: BLOOM'S: Comprehension
23. Generally speaking, large companies allow supervisors a broader range of managerial opportunities,
because fewer management positions exist in smaller companies.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence KEY: BLOOM'S: Comprehension
TRUE/FALSE
1. Supervisors are middle managers who oversee entry-level employees.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-2 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
2. Foreman, team leader, and coach are other designations for working supervisor.
ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-2 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Comprehension
3. The notion of Frederick Winslow Taylor’s scientific management approach gave rise to the functional
management approach.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Comprehension
4. The functional management approach focuses on determining the most efficient ways to increase
output and productivity.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
5. A key component of Frederick Winslow Taylor's scientific management theory was the belief that
managers should plan what, where, and how employees should produce a product.
ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Comprehension
6. Henri Fayol identified planning, organizing, commanding, coordinating, and controlling as critical to
managerial effectiveness.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
7. The managerial function of controlling consists mainly of directing subordinates' actions.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
8. The fact that people will perform differently when being observed is known as the Hawthorne effect.
, ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic STA: DISC: Motivation Concepts
KEY: BLOOM'S: Knowledge
9. The Hawthorne studies concluded that workers perform differently than they normally did because the
researchers were observing them.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-3 NAT: BUSPROG: Analytic STA: DISC: Motivation Concepts
KEY: BLOOM'S: Knowledge
10. Quantitative/system approaches are frequently found in large organizations where sales costs and
production data are analyzed using computer technology.
ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Knowledge
11. The term diversity refers to the cultural, ethnic, gender, age, educational, racial, and lifestyle
differences of employees.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
12. Despite the rather low birthrate in recent decades, both the population and the workforce will continue
to grow.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
13. Both the labor force and the population are getting younger.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
14. Compared to their parents, generation Xers require less leisure time and have far more concern about
staying with companies for long periods of time.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Comprehension
15. One of the most dramatic changes that has occurred in the past several decades has been the increase
in the number and percentage of women in the workforce.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
16. Flextime allows employees to choose their work schedules within certain limits, for example, instead
of working 9-to-5 an employee might elect to work from 8-to-4 instead.
, ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic STA: DISC: HRM
KEY: BLOOM'S: Comprehension
17. Martina is employed by a company that allows her to work from an office in her home; she stays in
touch with her employer primarily by e-mail. Martina is taking advantage of the administrative policy
known as flextime.
ANS: F PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 1-4 NAT: BUSPROG: Reflective Thinking STA: DISC: HRM
KEY: BLOOM'S: Application
18. The invisible barrier that limits the advancement of women and minorities is known as the glass wall.
ANS: F PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge
19. As the number of service industry jobs has fallen in the U.S. in recent years, the number of
manufacturing jobs has risen.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence KEY: BLOOM'S: Analysis
20. An organization that seeks to obtain a competitive advantage can do so by hiring qualified people,
training those people, and appropriately using those people’s skills.
ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic STA: DISC: Creation of Value
KEY: BLOOM'S: Comprehension
21. Like most managers, the primary challenge that Heather will face in the future is dealing with too
many high-skilled workers.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence KEY: BLOOM'S: Application
22. The service sector will generate almost all employment gain through the year 2016.
ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 1-4 NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence KEY: BLOOM'S: Comprehension
23. Generally speaking, large companies allow supervisors a broader range of managerial opportunities,
because fewer management positions exist in smaller companies.
ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 1-4 NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence KEY: BLOOM'S: Comprehension
