Genesys Cloud Admin Exam Questions and Answers (Graded A)

Genesys Cloud Admin Exam Questions and Answers (Graded A)Genesys Cloud Admin Exam Questions and Answers (Graded A)Genesys Cloud Admin Exam Questions and Answers (Graded A) Genesys Cloud Collaborate - ANSWER-a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - ANSWER-has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center - ANSWER-offers the customer an all-in-one contact center solution for customer engagement through multi-communication channels, such as voice, fax, email, webchat, SMS, social media, and callbacks. What are the features of Genesys Cloud Contact Center? - ANSWER-1. Agent Interface 2. IVR(Architect) 3. Integrations 4. Contact Center Management