WGU Change Management and
Innovation - C208 assessment v1
Which three individuals within an organization could play the role of change agent -
answer ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - answer Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - answer knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? - answer Descriptive
Which two statements characterize low end disruption - answer it is an innovation that
is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - answer Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? - answer a consistent vision of the end result of the change
how should training be viewed during organizational change - answer as a worthwhile
investment in a successful transition
, How can a leader connect with employees to help sustain organizational change? -
answer offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
answer Directing leaders to focus on profit-driven goals, market share, and employee
satisfaction
What is a common cause for the failure of organizational change - answer unclear
goals
Which role does creative tension play in organizational change according to Peter
Senge? - answer It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? - answer anger
which practice can lead to unconscious resistance to attempts at organizational
change? - answer tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications -
answer by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according
to Black and Gregersen? - answer Mental models can become barriers that prevent
stakeholders' from perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for
overcoming barriers to change - answer A CEO champions a change process by both
accepting responsibility and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about
change initiatives - answer as indications that the leadership team has failed to plan
appropriately
How is responding to change resistance in the non-profit sector different from in the the
private sector? - answer many employees are strongly committed to organizations
mission.
case study:
How could the management team at the pharmaceutical company better implement the
change - answer hire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization
experiencing revolutionary change? - answer directive and decisive guidance
Innovation - C208 assessment v1
Which three individuals within an organization could play the role of change agent -
answer ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - answer Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - answer knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? - answer Descriptive
Which two statements characterize low end disruption - answer it is an innovation that
is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - answer Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? - answer a consistent vision of the end result of the change
how should training be viewed during organizational change - answer as a worthwhile
investment in a successful transition
, How can a leader connect with employees to help sustain organizational change? -
answer offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
answer Directing leaders to focus on profit-driven goals, market share, and employee
satisfaction
What is a common cause for the failure of organizational change - answer unclear
goals
Which role does creative tension play in organizational change according to Peter
Senge? - answer It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? - answer anger
which practice can lead to unconscious resistance to attempts at organizational
change? - answer tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications -
answer by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according
to Black and Gregersen? - answer Mental models can become barriers that prevent
stakeholders' from perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for
overcoming barriers to change - answer A CEO champions a change process by both
accepting responsibility and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about
change initiatives - answer as indications that the leadership team has failed to plan
appropriately
How is responding to change resistance in the non-profit sector different from in the the
private sector? - answer many employees are strongly committed to organizations
mission.
case study:
How could the management team at the pharmaceutical company better implement the
change - answer hire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization
experiencing revolutionary change? - answer directive and decisive guidance
