INST335: Quiz 2 Questions And Correct Answers
100%
Manager's Role as Communication Champion:
- To engage in purpose-driven strategic conversations via multiple channels
Strategic Conversation:
Dialogue across boundaries and hierarchical levels about the team or organization's
vision, critical strategic themes and the values that help achieve important goals.
Communication
Process by which information is exchanged and understood by two or more people
Feedback
The receiver responds to the sender's communication with a return message
Open Communication
Sharing all types of information throughout the organization and across functional and
hierarchical boundaries
Centralized network
Communication structure in which team members communicate through a single
individual to solve problems or make decisions
Decentralized network
Communication structure in which team members freely communicate with one another
and arrive at decisions together
Channel Richness
The amount of information that can be transmitted during a communication episode
Communication Apprehension
An individual's level of fear or anxiety associated with interpersonal communication
Four elements of workplace communication:
- Using social media, using personal communication channels, establishing formal
communication channels and developing oping strategies for crisis communication
Social media
A group of Internet-based applications that allow the creation and sharing of user-
generated content
Personal communication channels
Exists outside formally authorized workplace channels and include personal networks,
the grapevine and written communication
Personal Networking
Acquiring and cultivating personal relationships that cross departmental, hierarchical
and even organizational boundaries
Formal communication channel
A communication channel that flows within the chain of command
Downward Communication
Messages sent from top management down to suboardinates
Upward Communication
Messages that flow from the lower to higher levels in the organization's hierarchy
Horizontal communication
, Lateral or diagonal exchange of messages among peers or coworkers and includes
team communication
Social facilitation
Tendency for the presence of other people to influence an individual's motivation and
performance
Functional team
Composed of a manager and his or her subordinates in the formal chain of command
Cross-functional team
Made up of employees from about the same hierarchical level, but from different areas
of expertise
Special-purpose team
Team created outside the formal structure to undertake a project of special importance,
such as developing a new product
Self-managed team
Multi-skilled employees who rotate jobs to produce an entire product or service, often
led by an elected team member
Free Rider
A person who benefits from team membership but does not make a proportionate
contribution to the team's work
Five common dysfunctions of teams:
Lack of trust, fear of conflict, lack of commitment, avoidance of accountability and
inattention to results
Virtual Team
Made of members who are geographically or organizationally dispersed, rarely meet
face to face, and interact to accomplish their work primarily using advanced information
and telecommunications technologies.
- Challenging for leaders to learn how to build trusting relationships in a virtual
environment
- use technology to build relationships
- shape culture through technology
- monitor progress and reward members
Global team
A group made of employees who come from, and whose activities span, multiple
countries
- cross boarder work teams
- members from different nationalities
- may operate virtually
Task specialist Role
Team role in which an individual devotes personal time and energy to helping the team
accomplish its activities and reach its goal
Socioemotional role
A team role in which an individual provides support for team members' emotional needs
and helps strengthen social unity
Formatting Stage
100%
Manager's Role as Communication Champion:
- To engage in purpose-driven strategic conversations via multiple channels
Strategic Conversation:
Dialogue across boundaries and hierarchical levels about the team or organization's
vision, critical strategic themes and the values that help achieve important goals.
Communication
Process by which information is exchanged and understood by two or more people
Feedback
The receiver responds to the sender's communication with a return message
Open Communication
Sharing all types of information throughout the organization and across functional and
hierarchical boundaries
Centralized network
Communication structure in which team members communicate through a single
individual to solve problems or make decisions
Decentralized network
Communication structure in which team members freely communicate with one another
and arrive at decisions together
Channel Richness
The amount of information that can be transmitted during a communication episode
Communication Apprehension
An individual's level of fear or anxiety associated with interpersonal communication
Four elements of workplace communication:
- Using social media, using personal communication channels, establishing formal
communication channels and developing oping strategies for crisis communication
Social media
A group of Internet-based applications that allow the creation and sharing of user-
generated content
Personal communication channels
Exists outside formally authorized workplace channels and include personal networks,
the grapevine and written communication
Personal Networking
Acquiring and cultivating personal relationships that cross departmental, hierarchical
and even organizational boundaries
Formal communication channel
A communication channel that flows within the chain of command
Downward Communication
Messages sent from top management down to suboardinates
Upward Communication
Messages that flow from the lower to higher levels in the organization's hierarchy
Horizontal communication
, Lateral or diagonal exchange of messages among peers or coworkers and includes
team communication
Social facilitation
Tendency for the presence of other people to influence an individual's motivation and
performance
Functional team
Composed of a manager and his or her subordinates in the formal chain of command
Cross-functional team
Made up of employees from about the same hierarchical level, but from different areas
of expertise
Special-purpose team
Team created outside the formal structure to undertake a project of special importance,
such as developing a new product
Self-managed team
Multi-skilled employees who rotate jobs to produce an entire product or service, often
led by an elected team member
Free Rider
A person who benefits from team membership but does not make a proportionate
contribution to the team's work
Five common dysfunctions of teams:
Lack of trust, fear of conflict, lack of commitment, avoidance of accountability and
inattention to results
Virtual Team
Made of members who are geographically or organizationally dispersed, rarely meet
face to face, and interact to accomplish their work primarily using advanced information
and telecommunications technologies.
- Challenging for leaders to learn how to build trusting relationships in a virtual
environment
- use technology to build relationships
- shape culture through technology
- monitor progress and reward members
Global team
A group made of employees who come from, and whose activities span, multiple
countries
- cross boarder work teams
- members from different nationalities
- may operate virtually
Task specialist Role
Team role in which an individual devotes personal time and energy to helping the team
accomplish its activities and reach its goal
Socioemotional role
A team role in which an individual provides support for team members' emotional needs
and helps strengthen social unity
Formatting Stage
