C208 OA Questions & Answers(Latest Update )

Which three individuals within an organization could play the role of change agent? Choose 3 answers - ANSWER Consultant CEO Employee Which of the eight steps described by Kotter is the first step a change leader takes when implementing change? - ANSWER Establishing a sense of urgency Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5 (latest stage). Select your answers from the pull-down list. - ANSWER 1. Knowledge 2. Persuasion 3. Decision 4. Implementation 5. Confirmation The head of human resources of a large company is considering changes to the employee benefits program but is unsure how the employees will respond to these changes. Which type of change model should this person employ? - ANSWER Descriptive Which two statements characterize low end disruption? Choose 2 answers - ANSWER It evolves over time into a product with more features. It is an innovation that is good enough. Which approaches would be appropriate for communicating change initiatives? Choose 2 answers - ANSWER Explaining why the change is needed Addressing concerns raised by the prospect of change What is essential for a leader to communicate when undertaking organizational change? - ANSWER A consistent vision of the end result of the change How should training be viewed during organizational change? - ANSWER As a worthwhile investment in a successful transition How can a leader connect with employees to help sustain organizational change? - ANSWER By offering positive feedback Which approach is proven and effective in using reinforcement to sustain change? - ANSWER Repeating the messages of vision, process, and goals through a variety of channels What is a common cause for the failure of organizational change? - ANSWER Unclear goals Which role does creative tension play in organizational change according to Peter Senge? - ANSWER It drives people to bring reality in line with their vision. Which emotion is prevalent among almost all employees during the process of organizational change? - ANSWER stress Which practice can lead to unconscious resistance to attempts at organizational change? - ANSWER Tiring staff with unrelated demands How can leaders effectively address resistance to change through communication? - ANSWER By being consistent, open, and empathetic How do mental models impact individuals' responses to organizational change according to Black and Gregersen? - ANSWER Mental models can become barriers that prevent stakeholders' from perceiving the need for change.