OCP Test 1 Questions & Answers 2023/2024

OCP Test 1 Questions & Answers 2023/2024 Instrumental communication - ANSWER-Messages aimed at accompliching the task at hand Relational ocommunication - ANSWER-Messages that shape and reflect the way people regard one another Identity management - ANSWER-The practice of presenting yourself in ways that produce a preferred image and distinctive sense of self Sender - ANSWER-Person who sends the message Encoding - ANSWER-The sender must choose certain words or nonverbal methods to send an intentional message Channel - ANSWER-a pathway through which messages are conveyed Decoding - ANSWER-receiving a message and interpreting its meaning Feedback - ANSWER-The receiver's response to a message Noise - ANSWER-anything that interferes with, distorts, or slows down the transmission of information Environmental noise - ANSWER-Someone talking Physiological noise - ANSWER-Illness or health