UPDATED AHLEI Managing Housekeeping EXAM PLUS CORRECT SOLUTIONS

what are the three basic service level categories of hotels? - ANSWER economy, mid- market and luxury which of the following is true? - ANSWER housekeeping labor expense may be higher for suite hotels than for other properties in the mid-range service category which of the following is most likely to change of the general manager restructures the management team and changes reporting relationships among departments? - ANSWER organizational chart which of the following hotel departments is front-of-the-house - ANSWER food and beverage department the hotel division is responsible for accumulating operating data and compiling financial statements is the: - ANSWER accounting division each night, the front office department produces a report that lists rooms occupied that night and indicates guests who are expected to check out of the following day. This document is called: - ANSWER an occupancy report what type of maintenance is initiated based on work order? - ANSWER scheduled maintenance a work order system is used to: - ANSWER communicate needed repairs to the maintenance department what term describes a way of doing business that says a company shouldn't take more than it gives back and should not sacrifice tomorrow for today's needs - ANSWER sustainability who rates energy efficient in hotels? - ANSWER energy star which areas of the property use more energy per square foot than the rest of the property? - ANSWER kitchen and laundry what is a common challenge for U.S housekeeping departments with non-English speaking workers when it comes to enforcing energy-saving policies? - ANSWER the temperature setting on thermostats what is one of the most cost-effective programs a hotel can implement? - ANSWER water conservation what can help hotel managers collect and analyze data collected from major energy- consuming appliances? - ANSWER computerized energy management system which of the following is a way that housekeeping department can help reduce waste? - ANSWER installing shampoo and soap dispensers in rooms what will an executive housekeeper need to do when setting up a guestroom recycling program? - ANSWER conduct a waste audit which of the following is considered a clean air practice? - ANSWER using environmentally preferred High Efficiency Particle Air (HEPA) filters what can reduce the amount of time that cleaning chemicals and other potentially hazardous products have to be stored at a property? - ANSWER just-in time purchasing after the last two functions held in the hotel's main banquet room, the meeting service staff dragged tables across the floor, grinding dirt and food into the carpeting. Spot- cleaning the carpet kept the housekeeping's night crew from attending routine cleaning responsibilities. The most appropriate action for the executive housekeeper to take would be: - ANSWER meet with the meeting services manager to ensure that the tables are not dragged across the carpenting an important part of the executive housekeeper's job is: - ANSWER planning how to use the limited resources available to accomplish the hotel's objectives housekeeping's responsibilities in the food and beverage areas: - ANSWER vary from property to property