CHAA Study Guide Questions
with 100% correct Answers.
Under tittle III of the Americans with disabilities act, hospitals are required to: - -
Provide resources to eliminate barriers in communication
-What is NOT important when initiating a patient satisfaction survey? - -What data
measures are needed to care for the patient
-Which is not a purpose of any quality improvement program? - -Blame someone for
the mistake
-Which of the following is not a patient satisfaction survey : - -CMS survey
-Communication is: - -exchange of information
-Which is not KPI in Patient Access? - -CLABSI
-HEAT stands for: - -Hear
Empathize
Apologize
Take responsibility for actions.
-All of the following are ways we communicate, except: - -Eating
-What are the three steps to communication? - -Encoding
, Transmission
Decoding
-Compassion and Respect can be demonstrated in all of the following ways, except: - -
Calling the patient "DEAR"
-What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - -Medicare Two - midnight rule
-Which program is responsible for protecting the integrity of the hospital and human
services (HHS) program by detecting and preventing fraud? - -OIG
-An effective compliance level has a minimum of how many levels? - -7
-All of the following are part of an effective compliance program except: - -Creating
standards of privacy
-EMTALA is a regulation which protects patient from what? - -Not being treating in an
emergency due to lack of ability to pay
-All of the following are examples of PHI except: - -Financial assistance brochure
-Meaningful use is an incentive program to: - -Increase the adoption of qualified
electronic health records
-This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a co-payment and co-Insurance. - -
MOON
-All of the following are examples of fraud and abuse except: - -Unknowingly billing for
services at a higher complexity
with 100% correct Answers.
Under tittle III of the Americans with disabilities act, hospitals are required to: - -
Provide resources to eliminate barriers in communication
-What is NOT important when initiating a patient satisfaction survey? - -What data
measures are needed to care for the patient
-Which is not a purpose of any quality improvement program? - -Blame someone for
the mistake
-Which of the following is not a patient satisfaction survey : - -CMS survey
-Communication is: - -exchange of information
-Which is not KPI in Patient Access? - -CLABSI
-HEAT stands for: - -Hear
Empathize
Apologize
Take responsibility for actions.
-All of the following are ways we communicate, except: - -Eating
-What are the three steps to communication? - -Encoding
, Transmission
Decoding
-Compassion and Respect can be demonstrated in all of the following ways, except: - -
Calling the patient "DEAR"
-What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - -Medicare Two - midnight rule
-Which program is responsible for protecting the integrity of the hospital and human
services (HHS) program by detecting and preventing fraud? - -OIG
-An effective compliance level has a minimum of how many levels? - -7
-All of the following are part of an effective compliance program except: - -Creating
standards of privacy
-EMTALA is a regulation which protects patient from what? - -Not being treating in an
emergency due to lack of ability to pay
-All of the following are examples of PHI except: - -Financial assistance brochure
-Meaningful use is an incentive program to: - -Increase the adoption of qualified
electronic health records
-This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a co-payment and co-Insurance. - -
MOON
-All of the following are examples of fraud and abuse except: - -Unknowingly billing for
services at a higher complexity
