HM 311 EXAM QUESTIONS &
ANSWERS
A hotel's practice of extending credit to guests by agreeing to bill the guest or the guest's
company for charges is called:
account billing
preauthorized settlement
transfer settlement
direct billing - answers-direct billing
At the Burnt Tree Hotel, meals are priced separately from guestroom charges. This
arrangement is called the _______________ Plan.
European
American
Asian
Modified American - answers-European
Guests are likely to have a no-post status in the hotel's sales outlets when their method of
payment at check-in is:
Mastercard
American Express
Cash in Advance
Visa - answers-Cash in Advance
If an arriving guest would like the assistance of a bellperson, after assigning the guestroom
the front desk agent should:
-introduce the bellperson and hand the key to the bellperson without stating the room number.
-hand the guestroom key to the guest, introduce the bellperson, and tell the bellperson the
room number.
-introduce the bellperson, hand the key to the bellperson, and tell the guest the room number.
-introduce the bellperson and hand the key to the guest without stating the room number. -
answers-introduce the bellperson and hand the key to the bellperson without stating the room
number
In the short term, a room's readiness for sale is determined by its _____________ status.
registration
preregistration
reservation
housekeeping - answers-housekeeping
The Ultra Hotel is a 600-room, fully computerized property. To speed the check-in process,
the vast majority of guests are preregistered by accessing information from:
ANSWERS
A hotel's practice of extending credit to guests by agreeing to bill the guest or the guest's
company for charges is called:
account billing
preauthorized settlement
transfer settlement
direct billing - answers-direct billing
At the Burnt Tree Hotel, meals are priced separately from guestroom charges. This
arrangement is called the _______________ Plan.
European
American
Asian
Modified American - answers-European
Guests are likely to have a no-post status in the hotel's sales outlets when their method of
payment at check-in is:
Mastercard
American Express
Cash in Advance
Visa - answers-Cash in Advance
If an arriving guest would like the assistance of a bellperson, after assigning the guestroom
the front desk agent should:
-introduce the bellperson and hand the key to the bellperson without stating the room number.
-hand the guestroom key to the guest, introduce the bellperson, and tell the bellperson the
room number.
-introduce the bellperson, hand the key to the bellperson, and tell the guest the room number.
-introduce the bellperson and hand the key to the guest without stating the room number. -
answers-introduce the bellperson and hand the key to the bellperson without stating the room
number
In the short term, a room's readiness for sale is determined by its _____________ status.
registration
preregistration
reservation
housekeeping - answers-housekeeping
The Ultra Hotel is a 600-room, fully computerized property. To speed the check-in process,
the vast majority of guests are preregistered by accessing information from:
