Quality Management /19MS108
CO: Understand the basic concepts about
quality management
1
,Introduction
Quality – Degree of Excellence a product or
service provides to the customer in present
and future.
Management – Act , art, or manner of
handling , controlling, directing, etc.
2
,Meaning and Definition
A system to make sure that a product or service meets
standards of excellence, and that the process by which
the product or service is created is efficient and
effective as well.
Quality: With its usual Definitions, with all its
complexities (External Definition)
Management: The system of managing with steps like
Plan, Organize, Control, Lead, Staff, etc.
3
, The three key components of this system;
Quality control (QC) is a process by which entities
review the quality of all factors involved in production.
Quality assurance (QA) is a way of preventing mistakes
and defects in manufactured products and avoiding
problems when delivering products or services to
customers.
Quality improvement (QI) consists of systematic and
continuous actions that lead to measurable improvement in
services and the quality of targeted product and services
4
CO: Understand the basic concepts about
quality management
1
,Introduction
Quality – Degree of Excellence a product or
service provides to the customer in present
and future.
Management – Act , art, or manner of
handling , controlling, directing, etc.
2
,Meaning and Definition
A system to make sure that a product or service meets
standards of excellence, and that the process by which
the product or service is created is efficient and
effective as well.
Quality: With its usual Definitions, with all its
complexities (External Definition)
Management: The system of managing with steps like
Plan, Organize, Control, Lead, Staff, etc.
3
, The three key components of this system;
Quality control (QC) is a process by which entities
review the quality of all factors involved in production.
Quality assurance (QA) is a way of preventing mistakes
and defects in manufactured products and avoiding
problems when delivering products or services to
customers.
Quality improvement (QI) consists of systematic and
continuous actions that lead to measurable improvement in
services and the quality of targeted product and services
4
