6
CHAPTER
Teleworking - is working away from the traditional workplace, such as
working from a home office.
- is a broad term referring to conducting work by connecting
to a workplace from a remote location, with the assistance of
telecommunications.
- Improved employee - benefits of offering a teleworking environment:
productivity
- Reduced costs and
expenses
- Easier recruitment
and retention
- Reduced
absenteeism
- Improved morale
- Improved corporate
citizenship
- Improved customer
service
Improved employee - In general, teleworking allows employees to do more and
productivity maintain better quality work, than those workers confined
exclusively to an office space.
Reduced costs and - A major expense in many organizations is the cost of real
expenses estate. Teleworking means reduced requirements for office
space.
Easier recruitment - Being able to offer flexibility can reduce staff turnover by up
and retention to 20 percent.
Reduced - Telework can reduce absenteeism by as much as 80
absenteeism percent.
Improved morale - Improvements that offer the option of telework are often
seen as family-friendly employers.
Improved corporate - Allowing employees to work from home, and reducing the
citizenship commuting emissions of a company's employees can be an
important part of an organization’s plan to become carbon
neutral and environmentally responsible.
Improved customer - With staff able to start their working day without first
service commuting to the office, clients and customers will
experience improved contact and response times leading to
large improvements in client retention and value.
Helps reduce traffic - Telework eliminates many contemporary problems at the
and infrastructure source.
requirements
Helps reduce urban - Urban drift refers to the movement of individuals from rural
drift locations to city centers and towns in search of better
conditions and employment opportunities.
Improved rural and - More people working in rural or suburban region could
suburban amenities mean better mass transit services and changes to local retail
facilities.
Productivity - Over 70 percent of teleworkers claim they are significantly
more productive, which means they do more in less time;
thus, saving time or earning more in the same time.
Flexibility - Teleworkers can better manage when and where work is
, performed.
Cost savings - Employees that must commute to an office spend a
significant amount of money adding up vehicle fuel and
maintenance, lunches, work clothes, eating out, and all the
other costs of traditional work that one can reduce by
teleworking.
Home and family - For many people, spending more time with the family or
caring for dependent relatives is a major reason for
teleworking.
Tracking of employee - It may be difficult for some managers to track the work
progress accomplishments of employees that telework.
Necessary to - Managers that oversee employees within an office have the
implement a new capability to maintain in-person contact with all employees.
management style
Feeling of isolation - For many people, working on their own becomes lonely.
Slower connections - Residential and rural areas do not generally get the kind of
technology support and services that inner city offices can
receive, and they can be expensive.
Distractions - Whether it is a neighbor, a spouse, a child, lawn mowing, the
laundry, the TV or the refrigerator, there are distractions in
the home office.
- Broadband - There are three primary remote connection technologies
connections available to organizations supporting teleworker services:
- IPsec VPNs
- Traditional private
WAN Layer 2
technologies
Broadband - The broadband term refers to advanced communications
connections systems capable of providing high-speed transmission of
services, such as data, voice, and video, over the Internet and
other networks.
IPsec VPNs - This is the most common option for teleworkers, combined
with remote access over broadband, to establish a secure
VPN over the public Internet.
Traditional private - These types of connections provide many remote
WAN Layer 2 connection solutions and include technologies, such as
technologies Frame Relay, ATM, and leased lines.
Home office - The required home office components are a laptop or
components desktop computer, broadband access (cable, DSL, or
wireless), and a VPN router or VPN client software installed
on the computer.
Corporate - Corporate components are VPN-capable routers, VPN
components concentrators, multifunction security appliances,
authentication, and central management devices for resilient
aggregation and termination of the VPN connections.
Quality of service - supported VoIP and videoconferencing components is
(QoS) becoming an integral component of the teleworkers toolkit.
- refers to the capability of a network to provide better service
to selected network traffic, as required by voice and video
applications. Providing support for VoIP and
CHAPTER
Teleworking - is working away from the traditional workplace, such as
working from a home office.
- is a broad term referring to conducting work by connecting
to a workplace from a remote location, with the assistance of
telecommunications.
- Improved employee - benefits of offering a teleworking environment:
productivity
- Reduced costs and
expenses
- Easier recruitment
and retention
- Reduced
absenteeism
- Improved morale
- Improved corporate
citizenship
- Improved customer
service
Improved employee - In general, teleworking allows employees to do more and
productivity maintain better quality work, than those workers confined
exclusively to an office space.
Reduced costs and - A major expense in many organizations is the cost of real
expenses estate. Teleworking means reduced requirements for office
space.
Easier recruitment - Being able to offer flexibility can reduce staff turnover by up
and retention to 20 percent.
Reduced - Telework can reduce absenteeism by as much as 80
absenteeism percent.
Improved morale - Improvements that offer the option of telework are often
seen as family-friendly employers.
Improved corporate - Allowing employees to work from home, and reducing the
citizenship commuting emissions of a company's employees can be an
important part of an organization’s plan to become carbon
neutral and environmentally responsible.
Improved customer - With staff able to start their working day without first
service commuting to the office, clients and customers will
experience improved contact and response times leading to
large improvements in client retention and value.
Helps reduce traffic - Telework eliminates many contemporary problems at the
and infrastructure source.
requirements
Helps reduce urban - Urban drift refers to the movement of individuals from rural
drift locations to city centers and towns in search of better
conditions and employment opportunities.
Improved rural and - More people working in rural or suburban region could
suburban amenities mean better mass transit services and changes to local retail
facilities.
Productivity - Over 70 percent of teleworkers claim they are significantly
more productive, which means they do more in less time;
thus, saving time or earning more in the same time.
Flexibility - Teleworkers can better manage when and where work is
, performed.
Cost savings - Employees that must commute to an office spend a
significant amount of money adding up vehicle fuel and
maintenance, lunches, work clothes, eating out, and all the
other costs of traditional work that one can reduce by
teleworking.
Home and family - For many people, spending more time with the family or
caring for dependent relatives is a major reason for
teleworking.
Tracking of employee - It may be difficult for some managers to track the work
progress accomplishments of employees that telework.
Necessary to - Managers that oversee employees within an office have the
implement a new capability to maintain in-person contact with all employees.
management style
Feeling of isolation - For many people, working on their own becomes lonely.
Slower connections - Residential and rural areas do not generally get the kind of
technology support and services that inner city offices can
receive, and they can be expensive.
Distractions - Whether it is a neighbor, a spouse, a child, lawn mowing, the
laundry, the TV or the refrigerator, there are distractions in
the home office.
- Broadband - There are three primary remote connection technologies
connections available to organizations supporting teleworker services:
- IPsec VPNs
- Traditional private
WAN Layer 2
technologies
Broadband - The broadband term refers to advanced communications
connections systems capable of providing high-speed transmission of
services, such as data, voice, and video, over the Internet and
other networks.
IPsec VPNs - This is the most common option for teleworkers, combined
with remote access over broadband, to establish a secure
VPN over the public Internet.
Traditional private - These types of connections provide many remote
WAN Layer 2 connection solutions and include technologies, such as
technologies Frame Relay, ATM, and leased lines.
Home office - The required home office components are a laptop or
components desktop computer, broadband access (cable, DSL, or
wireless), and a VPN router or VPN client software installed
on the computer.
Corporate - Corporate components are VPN-capable routers, VPN
components concentrators, multifunction security appliances,
authentication, and central management devices for resilient
aggregation and termination of the VPN connections.
Quality of service - supported VoIP and videoconferencing components is
(QoS) becoming an integral component of the teleworkers toolkit.
- refers to the capability of a network to provide better service
to selected network traffic, as required by voice and video
applications. Providing support for VoIP and
